Nexus S Auto Photo Delete Error Investigated by Samsung and Google

June 10, 2011
15

Ruh roh, one of those mysterious gremlin errors is happening in everyone's favorite smartphone with the coolest most nude version of Android 2.3 Gingerbread, the Nexus S. This particular error is reportedly happening specifically on the Nexus S 4G (aka the Sprint version of the device) and includes connectivity and random photo deletion errors. Before we continue, have a look at our review of said Nexus S 4G device and come back with full knowledge. Then hear this, as spoken by a spokesperson from big Yellow to ComputerWorld late yesterday: "We are aware of the connectivity reports being brought forward by a small number of Nexus S 4G customers. Google, Sprint and Samsung are examining these reports and though we have not yet been able to identify any specific causes, we are working to determine exactly what our customers are experiencing." Bad news bears!

ComputerWorld has apparently been tracking this problem and building up a report for months now, getting in quotes from quite a few users, most of them appearing to come from the UK, pointing toward a problem not specific to a region, but to the manufacturer, if said problem is indeed a hardware problem at all. One particular UK user, Julian Bhardwaj, is detailed to the point of being a pro commenter:

"Photos are randomly deleted from the phone. There seems to be no apparent pattern or cause to what or when photos are deleted, only that anyone using the Nexus S or a phone which they have upgraded to Android 2.3 has this issue. This problem seems to be ongoing since around the beginning of the year, just after Android 2.3 and the Nexus S was released. The only word from Google on this issue so far seems to be that the problem is not 'reproducible' so they cannot investigate it. For myself and many other Nexus S users, this is extremely frustrating. This is a critical flaw with the phone/operating system...."

Next you can track the problem back to Janurary 3rd, 2011 in Google's mobile help section of their messageboards. A Google employee named "MrEvan" noted the following about the problems, in comment form:

"[I'm not] seeing a ton of consistency in reports … I'm so sorry to hear about your troubles here … I know how important photos are!"

"Thanks for the responses. Seems like you are all having slight different experiences, but I'll pass your reports along and see what we can find!"

Sound familiar to you? How's your Nexus S experience been thus far? Do you think these problems are singled around one single carrier, the manufacturer, or Android 2.3? Or are they all just user errors and that's that? Nexus S users, let us know what you think!


Recent Stories

  • http://twitter.com/simms22 simms22

    i use my nexus s camera religiously, and have over 10000 photos. not once has one dissappeared from my phone :-

  • http://twitter.com/simms22 simms22

    i use my nexus s camera religiously, and have over 10000 photos. not once has one dissappeared from my phone :-

    • http://twitter.com/elmo61 Stephen Williamson

      are you sure? lol 

  • gregmr

    My girlfriend has the NS4G and while I haven’t seen any photos being deleted, her connectivity is absolutely atrocious. Consistently one bar of service or less ANYWHERE. She’s on the verge of returning it. Hopefully it is something that can be fixed OTA

    • Anonymous

      Err, have you tried exchanging it?  That sounds like a hardware issue…

  • Vin

    My photos have randomly been deleted from my nexus s (t-mobile). It has deleted about 100 pictures randomly. I had originally thought it was something that I might have done, but the second time it happened I realized it wasn’t me. Now seeing this I am 100% sure it wasn’t my fault. I hope a fix is on its way…

  • techfreakindia

    Hope this issue can be fixed by an OTA update because this is a wonderful phone and is let down by a small but disturbing niggle…….. I really want 2 buy this phone………

  • Anonymous

    I purchased my nexus s 4g as soon as it came out in the states. So far I haver not encountered any unwanted deletion of my pictures. Maybe this problem is only abroad.?? But now I’m a little paranoid time to back up my pics lol

  • Anonymous

    I purchased my nexus s 4g as soon as it came out in the states. So far I haver not encountered any unwanted deletion of my pictures. Maybe this problem is only abroad.?? But now I’m a little paranoid time to back up my pics lol

  • wags

    I have a Nexus-S from TMO. I have experienced similar problems. It appears to be random.

  • samantha

    I have a HTC incredible s, and ever since I have upgraded to 2.3 system photos that I take dissappear in a couple of days, y is this ? Sort it out Android plz

  • Jirish1202

    This happened to me today with my Nexus S 4g. All pictures gone. Not happy about this at all. Irreplacable photos are gone.

  • Misslinde

    I’ve had my nexus s since January – T-Mobile UK. I totally love this phone, however- over the weekend a vast chunk of my images have disappeared. Unfortunately I have not backed them up for a while. And have had no success locating them.
    does anyone know of a reliable fix? Images that I saved as caller ids still show in my contacts but don’t appear in my gallery. Am I hopeful to think they must be somewhere still?
    Lindé

    • http://twitter.com/Jesse_Simms Jesse Simms

      This happened to me last weekend too. Lost hundreds of pictures and videos, any way I can restore these like a normal HD?

  • Richard

    I’ve been noticing this for a few months now on a Nexus S that is about 6 months old. For the first little while photos/videos were retained ok, but after a reasonable number built up in the phone they mysteriously started disappearing.  Luckly I use doubleTwist to sync music and it also syncs photos & videos to my compute, so they where not lost.

    Never the less, even when I put them back on the phone they start randomly disappearing. There is now chronology to it either.  The first photos stay on, the ones in the middle disappear. I’ve noticed the recent photos stay around for a while before they eventually start disappearing. Hence syncing regularly to retain them is a must.

    Luckly I do not use the phone camera for any shots that I really care about. I’ll always use my DLSR for those. But never the less – this is a pretty massive flaw with the phone. Photos are precious !