Australia was unfortunate to be the first country to get the exploding Samsung Galaxy Note 7. It’s nothing to be proud of and so the Australians were quick to respond to the issue. Three Australian airlines already banned use and charging of the Note 7 and more countries are following the move. In France, a Note 7 owner earlier shared how Samsung is doing the recall albeit still not official. Samsung UK also released a statement while the US FAA discouraged use and charging after much deliberation.
Samsung Electronics Australia has finally and officially announced the replacement process in the country. Stock will be ready beginning September 21 so those who bought Note 7 early can get a new smartphone from the South Korean tech giant even if their units may not be defective. The new replacement devices will be available for everyone who adopted the phablet early to ensure the safety of the customers.
Samsung Electronics Australia’s Vice President IT & Mobile Richard Fink said:
“We would like to thank our loyal customers for their patience, and apologise for the inconvenience. We have been working hard to get the amazing Galaxy Note7 back in the hands of our customers to continue to enjoy. Our number one priority is the safety of our customers, which is why we’ve worked hard to provide new replacement Note7 devices as quickly as possible. We appreciate our customers’ continued support as we start to deliver this new stock to operators and retailers around the country from September 21.”
New stocks for new customers will be available by October which is only a few weeks from now. To avail of the replacement, feel free to contact your retailer, carrier, or Samsung directly. Contact where you purchased the phone directly. A refund will be given or a courtesy device will be provided until the replacement Note 7 is ready.
If you still want the Note 7, your seller or Samsung will contact you starting September 21 for details on how to get the new phone. It’s recommended that you backup your data, delete information, or do a factory reset. As much as possible, return the phone where you purchased the unit.
If you live in Australia, visit Samsung’s website or call Samsung Customer Service at 1300-362-603 for more information. Note that the new device will have some new identification: a small black square on the white barcode with a white round stick with a blue ‘S’ on the upper right position.