Users of the new Amazon Kindle Fire HDX tablets have been noticing a strange issue. The screen seems to have a blue-ish tint all the way around the screen, which can be distracting. To their credit, Amazon is aware of the issue and supportive of unhappy customers, but it’s a problem that could have a big impact.
The problem is pretty simple, and shown nicely in the video below. While a little bleeding of light is normal, this is a bit different. In the Amazon forums, many users are reporting the issue, with one noting a MayDay representative told them it was an “optical issue”, not a hardware fix. That was a bit different from others who noted Amazon was willing to swap devices until the problem was fixed, and was telling them it was a hardware issue.
One Amazon user noted this issue was prevalent on the Amazon Kindle Paperwhite until the newest version was released. Strange that on one hand, Amazon has fixed the issue with one series, but the other is seeing issues. If the same manufacturer makes both tablets, it’s stands to reason that it really is a hardware issue.
This shouldn’t dissuade you from trying one of the new Kindle tablets out, but it is definitely something to keep an eye out for. Nobody has reported issues with swapping or returning devices yet, so it seems Amazon — and their partners — are committed to finding a fix and making customers happy.