Atrix 4G first update falls short, no voice quality improvement

March 24, 2011
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Motorola is poised to offer it's first OTA update to the Motorola Atrix. Unfortunately, it won't address the main gripes Atrix users are grumbling about ... namely voice quality and the lack of HSUPA support. Motorola says they're still working on this fixes for a future OTA update, and that omitting them in this OTA was a "tough decision." There's no real word on what will be in the change log just yet, but it's release, in beta form, will come Friday at 12pm EST, and users can sign up to test it here.

The issue of voice quality in calls has dogged the Atrix from the get go. Users have been complaining of poor voice quality on phone calls, and especially with VOIP calls in Motorola's forums. Motorola was quick to recognize the issue and is working to create a fix. Meanwhile, users are encouraged to go to this forum and offer details as to their call quality issues.

The other beef is a lack of high speed HSUPA support. And while the Atrix supports the 4G standard, we reported that AT&T seems to be the culprit here as Ma Bell is reported to have throttled uploads via HSUPA for the time being. In a written response, AT&T claims they are currently testing the standard for 4G use and that HSUPA will be disabled until the testing is complete and ready for release. So while Motorola is working hard to solve the voice quality issue, it may be that they have their hands tied until the Death Star decides 4G uploads are ready to be offered.

[via Android Police]


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  • Honeycomb_FTW

    This goes to companies wanting to differentiate themselves.

    Instead of putting out dozens of handsets focus on a few that are done very very well. Support them with quick updates and highly optimized software and if you want a skin then offer the same device with a skin and without it = less devices to maintain => better hardware and software and better customer service.

    The only way companies are differentiating themselves right now is who can screw things up the most.

  • Honeycomb_FTW

    This goes to companies wanting to differentiate themselves.

    Instead of putting out dozens of handsets focus on a few that are done very very well. Support them with quick updates and highly optimized software and if you want a skin then offer the same device with a skin and without it = less devices to maintain => better hardware and software and better customer service.

    The only way companies are differentiating themselves right now is who can screw things up the most.

    • mountain viewer

      I agree. Kudos to motorola. Can’t stand the jokers at HTC cranking out devices. Long live Android and Motorola!

  • jeff

    i haven’t had the slightest problem with my phone or any of the accessories. oh, wait, my HD multimedia dock was missing the remote, so Motorola speedily sent me an all new kit, no charge. I’m just not seeing any problems, and i’ve had my phone in 4 or 5 different style cases and skins and used it in various environments. i say the htc thunderbolt idiots are behind these reports of flawed atrixes.