So this isn’t good news at all for Nexus 5X users. Although this handy smartphone from last year is part of the lucky list who will be getting the upgrade to Android Nougat, it seems that Google has identified a hardware issue that might cause your device to have random reboots when upgraded to Android 7.0.
There is very little we know about the issue, and Google is not very forthcoming with information on what is causing this. So on to what we do know – first, that Google confirms “very few” of the Nexus 5X devices in the wild are affected by this issue. Secondly, Google is pointing to a “hardware issue” of some sort causing the random reboots.
As to what that hardware issue is, we really have no clue yet. The solution? Well, apparently there is no easy fix that you can do on your own – Google will have to take in your unit for warranty service. This may or may not mean that you will be getting a replacement unit.
As far as the developer community is concerned, a full wipe and factory reset does NOT fix the issue. Downgrading to Marshmallow is an option, but very few people will find that acceptable. If you’re suffering from this issue, do tell us about it.
VIA: Phandroid
I was getting restarts every few hours the first few days. Now it’s rare, though I can trigger it with at least one streaming music app IF I’m on 5ghz wifi. 2.4 ghz or cell network is fine. Never had a boot loop problem.
I started getting reboots, then it turned into boot loops, then it turned into my 5x not powering on at all. Getting it replaced through warranty service now…
This exactly just happened to me. Got my replacement today, and not happy to see this is a hardware issue and might happen again….
Yep just had my 5x replaced for the same reason. Disappointing…
Same thing for me, except my replacement went to reboot loops before I could even set it up. It’s good Google is acknowledging the problem now. My third 5x has been fine with all updates installed so far, and to be fair my first was fine for probably 8 months before the rebooting began. I hope they issue a fix. I like the phone otherwise, but replacing was a headache.
Saw the headline and thought Glad that’s not happening to my 5x then I heard my phone buzz and look to see it rebooting. Ugh
No reboots, but occasional touch screen issues where the phone is randomly activating apps on the home page. This could be a different hardware issue, though, as I only just got this 5x to replace my 5 and only used Nougat on it, so can’t compare it with Marshmallow.
My 6 has rebooted once by itself so far after updating to nougat.
Mine has rebooted a few times a week since the first N beta. I’ve never been able to get a crash dump, adb dump, nor have I been able to consistently determine when it will happen. Today’s reboot, was while I was adjusting the volume while watching a video. But other reboots have been while it was laying on the coffee table untouched.
I have a replacement on its way. It will not completely start. Wiping it did nothing. At least I know I shouldn’t update it when I get the replacement.
my X5 recently rebooted in the middle of the night which made me late for work by 20mins since I had to draw my pattern so it even start!!! what’s up with that.. smh Nougat.
My Nexus 5x seems to be OK with Nougat. I wonder why only some units have this issue…
My 5X would alternate between being fine for a couple of days and rebooting every few minutes and everything inbetween.
Just got my RMA replacement. Interestingly, mine seems software related. I factory reset it repeatedly, but before it would reboot, I would notice strange effects about 30s-1m beforehand. For example, I had a call that abruptly ended for no reason. A minute later, it rebooted. If apps were failing to load after I touched the icon, I knew a reboot was imminent. Weird stuff. I wonder whether it could be RAM or storage in my case…
Anyway, since i had to convince the support rep of the legitimacy of my RMA the other day, I’m glad others can at least point to Google’s own small statement on the matter now.
Mine reboots maybe one or twice a week, usually when it’s in my pocket or on a table, really annoying.
I don’t have problems with my 5x. Works great, and no restarts.
I installed Nougat on my Nexus 6P a day or two after it came out, and it has rebooted several times. Today it rebooted while I was on the talking on the phone. At first I thought it might’ve been me, but now I suspect it might be related to the problem described here.
I have been using 7 Beta versions on my Nexus 5X and now I am using official Nougat from last 20-25 days, I have not faced this issue till now.
I’ve been waiting for 2 weeks for LG to repair mine!
When I updated my phone to nougat it rebooted a couple times but it hasn’t for a little while.
I had this happen to my 5x after an update. I called tech support and walked through stuff I already tried myself and they sent me a replacement. Love the phone, hopefully this one holds up better.
I’m on my third 5x. This one hasn’t rebooted once after about 3 weeks of use. My first lasted me about 8 months and suddenly started rebooting again and again shortly after upgrading to the August security update for Marshmallow. The replacement was so bad I couldn’t even get the device to start without rebooting. I briefly had two Nexus 5xs both of which were rebooting so much in order to actually get them to stop I had to factory reset and manually shut down in recovery mode.
If my third continues to work fine (fully updated) and my wife’s does too, that seems like good evidence that it is hardware related. I don’t believe Nougat is the problem since mine happened before Nougat, though it may have been triggered by an update in some way.
There is one more issue I am using a nexus 5x in Pakistan and from the day I upgraded to 7.0 my network data or internet service has stopped working the speed of the Internet has become extremely slow I mean in kbs or even bytes .and the phone has started lagging. And no reboots for me till now .
This is not just a problem for devices updated to 7.0, I had this issue randomly happen to me about a week or two before 7.0 was even released. I had tried everything from clearing the cache and resetting the device to reflashing the latest update with no success so I got it replaced under warranty from the Google store.
well..im using my awesome 5x..but didn’t face any problem with this issue.. everything gonna be fine while I’m using..
Doing some research, this doesn’t bode well. Just got my N5X back from bootlooping and having the memory chip replaced. Apparently thats not the cause, cuz i’m still getting random reboots, hooray!
Hi there,
I have a Nexus 5x and its stuck in that bootloop after upgrading it to 7.0 and i have no idea about how can i downgrade it. I have visited to LG service center and asked me to Pay 9.5 k for motherboard replacement. I know its a software problem.
Please Help.