If you’re a frequent Google Play Music user, you might have noticed that there are times when your downloaded songs and playlists are being wiped out. Apparently, a number of users have reported the same thing. This happens when the phone has a microSD storage and the card is taken out for some reason. The first explanation given by a Google Play support agent to a Play Music user who asked about the problem was that it was a copyright protection feature of the service. That’s understandable but wrong.

A second explanation was given by another rep, probably the supervisor this time.The first Google rep explained that the wiping out of music only happens when a microSD card was removed from the phone. However, the second rep who replied to the customer said that this is a bug. He further explained how songs are saved for offline listening.

Rep No. 2 said that songs are stored as cached versions only and not the actual mp3 files to avoid subscription service and copyright abuse, as well as, not to take up much space. The rep reiterated that music specifically downloaded for offline play, saved on an SD card or the internal storage, should not be deleted as they could only be deleted by the users.

The explanation seems believable but not everything is true. For one, mp3 files downloaded are not just cached versions but rather real files saved in a private and protected folder. They can only be played on Play Music so there’s that “exclusivity” idea there. So this disappearing music supposedly for offline play? It’s just a bug and Google is working on it.

VIA: Android Police

1 COMMENT

  1. If you could use extra cash from $50 to $300 on daily basis for doing an online job on your computer from home for few hrs a day then try this…

LEAVE A REPLY

Please enter your comment!
Please enter your name here

This site uses Akismet to reduce spam. Learn how your comment data is processed.