ASUS has taken to Twitter to clear up a little confusion in regards to the refund vouchers they are issuing for people who bought a Nexus 7 just before the price drop. ASUS took to Twitter to let everyone know that any tablets purchased on Google Play are not eligible for ASUS’ refunds. Originally, ASUS announced that buyers who purchased the Nexus 7 in Europe would get a £25/€30 voucher.
The confusing came up because the ASUS site for the coupons makes no official mention of Google Play, so most users assumed that Google Play purchased tablets would qualify. “Just to clarify – the ASUS Nexus 7 coupon offer is not available to customers who purchased their device from the Google Play store,” ASUS said on Twitter. At least ASUS is making it clear now, but it would have been nice for users to have that clarity from the beginning.
The original statement from ASUS was that in order for a tablet to be eligible it must be “purchased at our physical channels and its online shops.” Of course, ASUS did not list which stores are included. It’s easy to see where consumers would have no idea whether or not the tablet they have is eligible, and one would assume that Google’s store is about as official as it gets.
ASUS is facing criticism over this situation. Some customers are claiming that ASUS is being unclear to get customers to give up their personal information before they find out that their purchase is not able to receive a refund. Of course, ASUS spokespeople have said that it was clear in what stores were eligible. Either way, Google has announced a plan for refunding Nexus 7 purchases, so if you cannot get ASUS’ refund, you should be able to get one from Google.