Aside from consolidating the Gear Apps into Galaxy Apps, Samsung also just announced an update to Samsung+ . The app is where Samsung device owners and users can request for customer support and service including a live chat, video chat, device diagnostics, tips and tricks, and take advantage of the new Samsung Assist feature.
The updated Samsung+ brings live support so every customer can be assisted whether through text, phone, or video chat. If you need trouble shooting, you can just contact any Samsung representative to help. There’s also the new Samsung Assist feature that lets a legit customer service representative to work on your device remotely. No need to bring your device to an authorized repair center because a Samsung Assist agent can access your smartphone and see if there’s anything that can be done to fix an issue.
Samsung+ is presently available on Galaxy S7 and Galaxy S7 edge but official app updates will be released by carriers so other devices can have it. If you have many questions about your new phone, you can try the On Demand Answers feature. This is ideal for people who try to fix things on their own. Read up on Tips & Tricks so you can maximize usage of your device. Meanwhile, the Device Diagnostics feature will tell you of your phone’s performance, battery health, mobile security, and data.
Samsung is also giving lucky users access to exclusive content and rewards. Galaxy device owners are given special discounts, free tickets to special events, personalized offers, and insider info on the newest Samsung innovations.
App is pre-installed on the latest Galaxy S7/S7 edge but if you can’t find it, just download Samsung+ from the Google Play Store.
SOURCE: Samsung
Not pre-installed on UK models and not available in UK Google play app.