A software bug that causes AT&T-branded Nexus 6 units to randomly reboot, or to not boot up properly has caused the US mobile provider to recall the newly-launched unit from those who have already bought from them, and also send back their remaining inventory of the Google flagship phone back to Motorola (who manufactures the phones).


Users have reported that the bug randomly causes the screen of the device to go blank, and the mobile service fails to connect to the network when the device is rebooted. That is a pure bummer and renders the device just about useless. Other users have complained that they suffer boot-up problems, the device taking a long time to boot or not booting up at all.

From all evidence available, the issue seems to be confined to AT&T branded units. Motorola is also saying that only the initial batch of AT&T Nexus 6 have the issue, and that the next shipments already have fixed software. A Reddit contributor has images pointing to the fact that his AT&T Nexus 6 unit – stuck on the bootloader for a good bit of time – actually carried a “tweaked” Android 4.4.4 test build, and not Android 5.0 Lollipop as it’s supposed to be.

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Thankfully, the issue looks to be not as widespread as feared, but the recall will mean mostly that AT&T stores may not have the Nexus 6 for a few days. That’s a small price to pay, we think, for this gaffe – hopefully AT&T and Motorola can correct this as soon as possible.

VIA: Droid Life / PHAndroid

3 COMMENTS

  1. What a debacle. $650 device first time they’ve gone this high. The launch of the device with limited availability. Another poor launch.The screen is 6″ which is causing some not to want it. The Lollipop update has caused many with Nexus 7 2012 versions to make the tablet useless. Google should look at what they’re doing. Maybe they should not quit their day job.

  2. Seeing as how it’s a Nexus phone and the same phone can work across carriers, why does AT&T have different software than the others?

  3. So Google is selling their phones first to the carriers. Not directly to Joe customer.

    The poor customers are tricked into buying from carriers who tweak the system so that wifi hotspots, music, video, are no longer built in but must be bought as a separate app, are limited, and censored.

    Then Google jacks up the price so these phones will fit into the pre existing price structure the carriers have foisted upon the unsuspecting.

    Why has Google joined this racket? I really like the 6″ size but I would feel dirty and unclean if I bought one of these. I think I’ll stick with the Nexus 5 this year.

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