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HTC Hero in the house! Video unboxing & overview

16 July 2009 by Chris Davies


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+83 [89 votes]


HTC dropped a present at our door today: an unlocked HTC Hero, all ready for the official Android Community review.  We wasted no time in shooting a video unboxing and brief Sense UI overview video, together with a few in-hand photos to whet your (and our!) appetites.

HTC_Hero_AndroidCommunity_14

In case you’ve forgotten, the HTC Hero has a 3.2-inch capacitive touchscreen, 5-megapixel camera, HSPA, WiFi b/g and GPS, together with the latest Android OS 1.5 “Cupcake”.  Where it differs from HTC’s previous Android devices, however, is in HTC Sense, the company’s new UI which integrates with the open-source OS and adds numerous widgets and other usability improvements.

We’ll have the full review of the HTC Hero very soon, after we’ve had the chance to put it through its paces.  First impressions?  It’s perhaps the best Android device to-date.

HTC Hero unboxing and Sense UI overview:

  1. Very Lucky!

    I really need it badly..

    hope to hear a LONG LONG COMPLETE review! =D
  2. sweeeeeettt

    so with the hero.. the phone comes preinstalled with myspace, fb, and twitter apps?

    thats less apps taking up space id have to worry bout, not to mention i got like 4 fb apps and 5 twitter 1s lol
  3. All I know is this phone better not get pushed back anymore!! I can't stand to wait any longer.

    Unless of course I get Hero with Donut!
  4. The gallery isn't showing up at present, guys; not sure why, I think it's a wordpress issue. Will add it in as soon as we can - but all the photos are here, too.

    Chris
  5. Quote:
    Originally Posted by Chris Davies View Post
    The gallery isn't showing up at present, guys; not sure why, I think it's a wordpress issue. Will add it in as soon as we can - but all the photos are here, too.

    Chris
    What is that? still a proto version?

    anyway, thanks for the pics!

    I wonder if BlueX is still working with HERO, can you confirm it?
  6. Quote:
    Originally Posted by irispen View Post
    What is that? still a proto version?
    Sorry, I meant the gallery here on AC isn't showing up - it's a wordpress issue to do with the site. The Hero is a full production version, unlocked and direct from HTC.

    Chris
  7. You lost audio on 9:22, awesome review. Can you Charge and discharge the battery and figure out the actual talk time?
  8. Is root access enable ? If so I think I'll buy it
  9. Quote:
    Originally Posted by Junior View Post
    Is root access enable ? If so I think I'll buy it
    not yet i dont think.. i dont even think root access is enabled on the mytouch yet (may be wrong)
  10. Chris your the man, i envy you right now
  11. Quote:
    Originally Posted by JetsG1 View Post
    You lost audio on 9:22, awesome review. Can you Charge and discharge the battery and figure out the actual talk time?
    I know, sorry about that. Somewhere in-between the raw footage and the processed version a 20-30 second chunk of sound dropped out into the ether. I'm going to re-process and re-upload, but for now it went something like:

    "The special thing about the browser is that you can access Flash video, which is a first for an Android device"

    Nothing new, I know, but I was babbling

    Quote:
    Originally Posted by techboi View Post
    Chris your the man, i envy you right now
    I only wish I got to keep it! Has to go back in a week

    Chris
  12. I think im in love with that phone... it is really an amazing product and shows that they are in the right direction . now i wish the us carriers would get on board.
  13. So did he say at the end of the video that no U.S. carriers have confirmed they'll be carrying the Hero yet, but he can imagine HTC will be selling an unlocked version also?

    I hope they sell an unlocked version that works with T-Mobile 3G bands.
  14. Quote:
    Originally Posted by Chris Davies View Post
    I know, sorry about that. Somewhere in-between the raw footage and the processed version a 20-30 second chunk of sound dropped out into the ether. I'm going to re-process and re-upload, but for now it went something like:

    "The special thing about the browser is that you can access Flash video, which is a first for an Android device"

    Nothing new, I know, but I was babbling



    I only wish I got to keep it! Has to go back in a week

    Chris
    Nonsense! Tel them your dog ate it.
  15. Quote:
    Originally Posted by ryneezy View Post
    So did he say at the end of the video that no U.S. carriers have confirmed they'll be carrying the Hero yet, but he can imagine HTC will be selling an unlocked version also?

    I hope they sell an unlocked version that works with T-Mobile 3G bands.
    I did say that, but I don't have any inside knowledge on a US-spec 3G version I'm afraid. My gut feeling is that HTC will make one for the US market, just because the Hero is lining up to be their flagship Android device, but nothing is decided as far as I'm aware.

    Quote:
    Originally Posted by JetsG1 View Post
    Nonsense! Tel them your dog ate it.
    I don't have a dog, but I do have a robot cat somewhere around here...

    Chris
  16. Hey Chris, if you don't mind, can you give us a demo of the phone with a flash site? a website that takes full advantage of the Flash. Thanks
  17. i'd like to see widescreen keyboard and how well it works in writing emails, sms , twitter or facebook messages.
    i usually dont like onscreen keyboards but if it works good in widescreen i might get a hero.

    i still dont get why they put a trackball on those kind of handsets... what do i need it for?
  18. id like to see a demo of the track ball lighting up.
  19. can't wait for this great review!
  20. Great review, looks like a really nice phone. If it comes to Canada I might just upgrade for the Camera and headphone jack. Looks like the my Magic with the Hero ROM is exactly the same though (speed and app wise), good to see.

    Clinton
  21. Quote:
    Originally Posted by LazyGenius View Post
    id like to see a demo of the track ball lighting up.
    Surprisingly tricky to catch! It only lights up when a new SMS message comes in, as far as I can tell, so I'm going to have to send myself a text and cross my fingers I get the shutter timing right!

    Quote:
    Originally Posted by phoboss View Post
    i'd like to see widescreen keyboard and how well it works in writing emails, sms , twitter or facebook messages.
    i usually dont like onscreen keyboards but if it works good in widescreen i might get a hero.

    i still dont get why they put a trackball on those kind of handsets... what do i need it for?
    I'll definitely be covering the on-screen keyboard options in the review. First-impressions are that the new auto-complete system HTC have put on as part of Sense is FAR better than the standard Android system.

    Quote:
    Originally Posted by XDViPeR View Post
    Hey Chris, if you don't mind, can you give us a demo of the phone with a flash site? a website that takes full advantage of the Flash. Thanks
    Again, this is definitely something that I'll be highlighting in the review. Short answer: it works (http://twitpic.com/ajhp8)

    Chris
  22. Quote:
    Originally Posted by Chris Davies View Post
    Surprisingly tricky to catch! It only lights up when a new SMS message comes in, as far as I can tell, so I'm going to have to send myself a text and cross my fingers I get the shutter timing right!

    Chris
    interesting. is it multi colored or just white? i heard it lit up for calls as well.
  23. Chris,

    Any idea what the other LED on the left side does?

    cause the Hero has DUAL LED as i read in the specs.

    and there's a light sensor on hero also right.
  24. I'd be interested in a battery life test, say with some heavy internet/flash playing, heavy talk time, really put it through real world paces. How much battery does it take to, say, watch a 45 minute episode of Diggnation or play an hour of retro defense.
  25. Quote:
    Originally Posted by JohnnyLicious View Post
    Chris,

    Any idea what the other LED on the left side does?

    cause the Hero has DUAL LED as i read in the specs.

    and there's a light sensor on hero also right.
    nice catch... i just looked at the pic and it looks like it has 2 leds at top and the track ball lights up as well... very nice! unless on top one is a led and the other is a light sensor...:/
  26. WOW! Thanks chris for doing a partial review. I really can't wait.

    I hope its not asking for too much but I would like to see a full section review on just adobe flash itself. I really want to see if it can play flash games well like say on (addictinggames.com), how are the games that require a keyboard going to work?

    I also would like to know if flash on myspace or imeem would work that plays music will also work. Im really curious in these two features. Hopefully you can cover them. We'll be waiting for your review
  27. what i would like to know is will AC get another contest like we did with the magic? (which i missed because i was MIA)
  28. Shoot Mr. Davies will have his hands full tonight lol!
  29. Quote:
    Originally Posted by konzern View Post
    what i would like to know is will AC get another contest like we did with the magic? (which i missed because i was MIA)
    The contests are pretty much a popularity contest :/
  30. Quote:
    Originally Posted by xdavidn88 View Post
    The contests are pretty much a popularity contest :/
    well then i hope im popular
  31. Looks amazing. I'm really looking forward for the review (I'm hoping to get this as my first smartphone).

    If I could make a small request for the review, could you touch on the subject of how the new HTC apps and widgets compare to native Android apps and most used Market Apps? In other words, what does the new mail app mean for GMail users, how does the Twitter app compare to alternatives such as Twidroid, are those a trade between integration vs. features, things like that?

    Thanks, and cheers.
  32. would it be possible to get a system dump off the phone?!
  33. I'd like to know if there was the pattern-input lock on the phone in addition to the slide to unlock.
  34. Hi Chris,

    What bluetooth profiles are supported? You NEVER see any information on any site about this, but I find it quite important. For instance, my carkit has Remote Sim Access Profile so I would need this to make a connection.

    Cheers,
    mcastelijn
  35. Hey Chris,

    Would you mind trying your HTC Hero with doubleTwist?

    http://www.doubletwist.com

    doubleTwist helps you sync your media to various devices and automatically converts video to the correct format for your device. We already support the HTC Dream and HTC Magic Android phones.

    If the Hero doesn't get detected as an Android phone (i.e. you don't get the Android icon and there's no video tab), then you can use the Submit device info feature to help us add support for it.

    Thanks!

    Jon from doubleTwist

    Update: forgot to mention that we've already added support for the Samsung Galaxy and it will be included in the next update.
  36. Quote:
    Originally Posted by mcastelijn View Post
    Hi Chris,

    What bluetooth profiles are supported? You NEVER see any information on any site about this, but I find it quite important. For instance, my carkit has Remote Sim Access Profile so I would need this to make a connection.

    Cheers,
    mcastelijn
    ME too! i want to know if it supports file sharing via bluetooth!

    In GSMarena, they put something in the magic like "Headset supprt only" while there is none with the HERO..

    pls pls try!
    =D
  37. i wish i had the money. this is a gorgeous thing..
  38. I didn't got the sound after 6:58

    looks like a very good android phone!
  39. Thanks for the feedback guys; keep it coming, as I'll be looking to write the bulk of the review over the weekend. I'll try to answer as many of your questions as I can!

    Chris
  40. Orange UK's little known site has also posted a video:

    http://thefeed.orange.co.uk/2009/07/...ro-demo-video/

    Doesn't look like much customization has been done aside from a wallpaper.
  41. I heard the HTC Hero supports Exchange, how well does that work?
  42. The HTC Hero looks beautiful. I can't wait to read your review!

    I'm curious about the battery life, too. Really try to drain it and let us know how it lasts.

    www.htcpedia.com
  43. I'd like to know if HTC has included a way to sync with outlook through USB? Since the hero isn't a "google experience" phone, I'm hoping I will be able to sync contacts with outlook instead of google contacts.
  44. Jon -

    Not sure about the hardware, but I'm running a modified Hero ROM (JACHero 2.7.3) on a G1, and it works just fine with doubleTwist.

    (for those who haven't checked out doubleTwist, do so. It's brilliant!)

    Also, thanks to Chris for the great video unboxing. Very much looking forward to reading the review later in the weekend!

    Quote:
    Originally Posted by JonLech View Post
    Hey Chris,

    Would you mind trying your HTC Hero with doubleTwist?

    http://www.doubletwist.com

    doubleTwist helps you sync your media to various devices and automatically converts video to the correct format for your device. We already support the HTC Dream and HTC Magic Android phones.

    If the Hero doesn't get detected as an Android phone (i.e. you don't get the Android icon and there's no video tab), then you can use the Submit device info feature to help us add support for it.

    Thanks!

    Jon from doubleTwist

    Update: forgot to mention that we've already added support for the Samsung Galaxy and it will be included in the next update.
  45. Nice video, can't wait to see more.
  46. I should have the hero next week (22th of july)


    its avaliable in the netherlands from 22th...
  47. I want to buy this in the uk but the release date on all sites seems to keep slipping ...if anyone finds one can u link me where you get it from.



    Cheers
  48. Quote:
    Originally Posted by jigjags View Post
    I want to buy this in the uk but the release date on all sites seems to keep slipping ...if anyone finds one can u link me where you get it from.



    Cheers
    Most of the stores have pushed their dates back to the beginning/middle of August so that's probably when you'll start to hear about people receiving theirs
  49. Quote:
    Originally Posted by Chris Davies View Post
    <p>HTC dropped a present at our door today: an unlocked HTC Hero, all ready for the official Android Community review. We wasted no time in shooting a video unboxing and brief Sense UI overview video, together with a few in-hand photos to whet your (and our!) appetites.</p>
    <p>[IMG]http://androidcommunity.com/wp-content/uploads/2009/07/HTC_He... Read more
    http://www.techradar.com/reviews/pho...iew?artc_pg=13

    Chris - techradar posted their review and are claiming that the OS is laggy and web browser is slow. Can you confirm or defute these claims. It could be that they have an early version?
  50. Quote:
    Originally Posted by techboi View Post
    http://www.techradar.com/reviews/pho...iew?artc_pg=13

    Chris - techradar posted their review and are claiming that the OS is laggy and web browser is slow. Can you confirm or defute these claims. It could be that they have an early version?
    its not laggy. go watch the unboxing on phonedog. the version they have is probably an old one.
  51. i believe they had a "defective" unit ahha or an older version.

    as long as my hero works fine i'll be content :P
  52. Quote:
    Originally Posted by LazyGenius View Post
    its not laggy. go watch the unboxing on phonedog. the version they have is probably an old one.
    Yea I saw the phonedog videos..its smooth like butter. cant wait!
  53. Quote:
    Originally Posted by techboi View Post
    Yea I saw the phonedog videos..its smooth like butter. cant wait!
    lol tht is what extra RAM does for you! when i get getting mine im seriously considering NOT rooting it...
  54. Quote:
    Originally Posted by LazyGenius View Post
    lol tht is what extra RAM does for you! when i get getting mine im seriously considering NOT rooting it...


    We shall see! but I suspect it will lag sometime when multitasking like every other phone that multi task! Wouldn't be a big deal for me but some will try to exaggerate the problem!

    And I would like to see how it performs with the music playing in the background! I'm sure we'll gets some lag!
  55. Hi Chris,

    What bluetooth profiles are supported? You NEVER see any information on any site about this, but I find it quite important. For instance, my carkit has Remote Sim Access Profile so I would need this to make a connection.

    Cheers,
    mcastelijn by mcastelijn




    ConnectiviteitBluetooth® 2.0 met Enhanced Data Rate (EDR) en A2DP
  56. Quote:
    ConnectiviteitBluetooth� 2.0 met Enhanced Data Rate (EDR) en A2DP by stuffeh
    Stuffeh, I could find this but it's a basic spec. I'm absolutely positive there will be more than 2 profiles. After all, my current HTC has 13 profiles: A2DP, HSP, HFP 1.5, PAN, HID, OPP, BPP, SAP (the one I need), AVRCP, DUN, PBAP, SPP and SDAP.

    Cheers
    MC
  57. Quote:
    Originally Posted by stuffeh View Post
    Hi Chris,

    What bluetooth profiles are supported? You NEVER see any information on any site about this, but I find it quite important. For instance, my carkit has Remote Sim Access Profile so I would need this to make a connection.

    Cheers,
    mcastelijn by mcastelijn




    ConnectiviteitBluetooth® 2.0 met Enhanced Data Rate (EDR) en A2DP
    Review is about to go live, but I wanted to highlight that I'm waiting for an answer from HTC on this one. Didn't want to give incorrect information in the review; will update it when I hear back from them.

    Chris
  58. Quote:
    Originally Posted by Chris Davies View Post
    Review is about to go live, but I wanted to highlight that I'm waiting for an answer from HTC on this one. Didn't want to give incorrect information in the review; will update it when I hear back from them.

    Chris
    Chris, hope you'll get more out of them than I have in the past. For instance, I asked the same question to HTC about the Touch HD before it was released (I bought it hoping it would have it, not knowing!); HTC said they don't pass on technical details before releases.

    That said, you never find anything on bluetooth profiles anywhere. Not a single review that just creates a tiny little list.

    Another question though. How would this device stand against the Palm Pre? Fellow gadget lovers tell me that the Pre supports multitasking and that the Hero doesn't. Is this true? Even Windows Mobile can handle multitasking (basically having multiple programs open and still being able to do something with them in the background), so I'd be amazed.

    Cheers,
    MC
  59. Quote:
    Originally Posted by mcastelijn View Post
    Another question though. How would this device stand against the Palm Pre? Fellow gadget lovers tell me that the Pre supports multitasking and that the Hero doesn't. Is this true? Even Windows Mobile can handle multitasking (basically having multiple programs open and still being able to do something with them in the background), so I'd be amazed.

    Cheers,
    MC
    All Android phones can handle multitasking, long press the home button and you get the last 6 apps that are in memory. All held in the place where you left off.

    Clinton
  60. Quote:
    Originally Posted by ClintonH View Post
    All Android phones can handle multitasking, long press the home button and you get the last 6 apps that are in memory. All held in the place where you left off.

    Clinton
    not always. the browser needs to reload if you stay away from it to long...
  61. Quote:
    Originally Posted by LazyGenius View Post
    not always. the browser needs to reload if you stay away from it to long...
    Maybe on the G1 but I have not come across that on the Magic.

    Clinton
  62. Quote:
    Originally Posted by ClintonH View Post
    Maybe on the G1 but I have not come across that on the Magic.

    Clinton
    o0oo0h touché.

    is that the magic with 288 mbs of RAM?
  63. Quote:
    Originally Posted by LazyGenius View Post
    o0oo0h touché.

    is that the magic with 288 mbs of RAM?
    Yep, Rogers Magic.

    Clinton
  64. Quote:
    Originally Posted by ClintonH View Post
    Yep, Rogers Magic.

    Clinton
    well congratulations! that browser reloading issue was one of my biggest pet peves...
  65. Quote:
    Originally Posted by Chris Davies View Post
    Review is about to go live, but I wanted to highlight that I'm waiting for an answer from HTC on this one. Didn't want to give incorrect information in the review; will update it when I hear back from them.

    Chris
    Chris, just thought of something... any chance you can check the profiles on the device itself? Not sure if Android has the same option as Winmo where you just select the bluetooth settings and have a tab somewhere where you can see all your bluetooth profiles?

    Cheers,
    MC
  66. Quote:
    Originally Posted by mcastelijn View Post
    Chris, just thought of something... any chance you can check the profiles on the device itself? Not sure if Android has the same option as Winmo where you just select the bluetooth settings and have a tab somewhere where you can see all your bluetooth profiles?

    Cheers,
    MC
    I did look, but I couldn't see anything explaining which profiles were supported. Usually I get a good response from HTC, so I'm confident they'll be able to get the information; their UK PR people didn't know, so they're going back to HTC themselves. When I've asked questions that require that in the past it's usually taken a few days to hear back, but they do follow up.

    As soon as I hear anything I'll post about it.

    Chris
  67. Just heard back from HTC regarding Bluetooth profile support. See this article here:

    http://androidcommunity.com/htc-hero...iled-20090724/

    Chris

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