You know that “PenGate” is in full swing when Samsung itself gets into the fray. Well, sort of. The OEM has finally spoken up, albeit very briefly, about the accusations of some users that they overlooked a design flaw when it comes to their S Pen for the new Galaxy Note 5. Some have observed (and some experienced first hand) that if you insert the S Pen the wrong way, it would still go in and will probably damage your device.
However, Samsung stated that they “highly recommend” that users should read and follow the instructions in their user guide to avoid issues like this. In other words, learn how to insert your S Pen correctly so that you will not damage your new device. Sounds simple enough doesn’t it? But then again, some have pointed out that designers are supposed to anticipate problems like this and ensure that even if users make a mistake, there is a safeguard in place.
Ever since they launched the Note phablet line back in 2011, there hasn’t been a problem like this, probably because the S Pen has a bit of plastic that ensured you wouldn’t be able to slot the pen in if it was the wrong way. But apparently, the Galaxy Note 5 doesn’t have that anymore, hence some users’ complaints that it is now so easy to make a mistake.
Reaction from the community has been varied, with some saying that Samsung shouldn’t be criticized for this since the instructions for correct S Pen usage are clear in the manual. Some claim that they have never put their S Pen in the wrong way and only fools will do it. Others however said that Samsung should have anticipated this kind of problem and done better on the design. But all Samsung is now saying is that you should read the manual and then learn the proper use and “storage” of the S Pen.
VIA: SlashGear
Samsung has its collective heads up their assi!