Some might assume that the iPhone 6s Plus or even just the iPhone 6s is the favorite phone of Americans. But according to the latest results from the American Customer Satisfaction Index (ACSI), that distinction belongs to last year’s Samsung Galaxy Note 5. It earned 86/100 in the poll, just one point ahead of the iPhone 6s. However, when it comes to manufacturer reliability, Samsung had to take the back seat to Apple, although they’re separated by just one point again.
The top two brands and the two two smartphones aren’t really a surprise as the two have been duking it out with each other for a long time now, at least in terms of North American dominance. This is the 2nd consecutive year that Samsung has beaten Apple so the folks at Cupertino should come up with something special for their next iPhone.
When it comes to specific devices, Samsung has three out of the top 5, with the Galaxy S6 edge+ getting the third spot and the Galaxy Note 4 coming it at 4. The iPhone 6s takes the fifth slot and the non-Apple and non-Samsung device comes in towards the end of the list with Motorola and HTC notably being there.
As for brand satisfaction, it seems that Apple is still number one at 81 but Samsung is a very close second at 80. Motorola is off a few points in 3rd at 77 while HTC (75) and LG (74) round off the top 5. So it seems that Android still rates high in customer satisfaction, despite several security issues as well as complaints about slow software updates.
VIA: SAM Mobile
Do not forget that iPhone = Samsung hardware
Great job, Samsung!
Don’t Forget SWINESUNG = iPhone OS.
Great Job Apple!
Oh and Sheep for the record. iphone uses less than 10% of Swinesung parts anymore. Welcome to 2016 🙂
iPhone history (most important hardware) = samsung hardware.
iDumbphone owner crApple stealing patents, abusing patent system = losing all its aggressive and abusive court trials.
Great job, Samsung! 🙂
iPhone market share, sales down, Samsung has record, welcome to the reality of 2016 blind sheep kiddie 🙂
Real Swinesung History. Stealing patents from Apple,Nvidia,Microsoft,LG,Sony.Google,RIM,TSMC,Swinesung has lost to APPLE in there home country, USA and Europe. Swinesung rise to the top if filled with corruption , tax evasion, Money laundering. Swiensung has a history of stealing, copying and ripping off designs from other company’s not just from Apple. Swinesung rise to the top was hugely contribute to Apple funding Swiensung first years of been profitable by Apple, since apple design all its parts and even chips that Swinesung would simple product. Only idiots and morons will continue to ignore FACTS that swinesung is still one of the most corrupt companys in the world. Also Iphone market share might be down and Swinesung still lags behind by almost 1 1/2 worth of horrible quarters. Kind of pathetic if you think about a company who copys and clones everyone and has about 20+ phones in the market at one time can hardly make profit. WELCOME TO 2016 Were little SHEEP like you continue to be SCHOOLED. : )
With all those Burn in Screen and stuck in stylus i’m sure it ranks up #1 Garbage phone. A phone for losers by losers.
Well you’re obviously someone people love at parties….
Well you’re someone that lives in a basemen so what’s your point?
I have the Samsung galaxy note 3, It has worked perfectly well, am in love and I didn’t feel the necessity to change it for the note 4, but the note 5 seemed to have a real difference with my note 3. I bought one in T-Mobile but I gave it back becouse instead of improving, they ruined for me the essential possibility to add extra storage via an external sd card as I have on my note 3. Also I didn’tlike that you can’t easily take off the battery of the cell phone. I like to change batteries of my phones one they start going bad. SO FOR ME INSTEAD of improving Samsung went back wards! Will not change my phoneor buy a newer version until Samsung puts back the adittional extra storage and battery problem hope it comes soon.