Nothing is better than a company CEO being honest about any unfortunate news. That’s what T-Mobile chief John Legere just did: he admitted that there was a data breach on Experian. This affects about 15 million T-Mobile subscribers whose information like name, addresses, Social Security numbers are housed in an Experian server.
Experian is T-Mobile’s consumer credit agency that processes the carrier’s credit applications. The data breach is currently being investigated. So far, no incident has been reported but a hacker was able to get records. Included are data of new applicants that need device financing or credit checking starting from September 1, 2013 until September 16, 2015.
Both T-Mobile and Experian are already working to protect the consumers and their data. International and federal law enforcement agencies, as well as, government agencies have been notified already. Experian promised that they will monitor their systems closely, investigate the theft, and inform those individuals who may have been affected. The company has even decided to offer complimentary credit monitoring and identity resolution services, specifically ProtectMyID, for two whole years to consumers affected by this security breach.
T-Mobile CEO John Legere isn’t happy with the situation but is moving on and has assured subscribers that all the necessary assistance will be provided.
Obviously I am incredibly angry about this data breach and we will institute a thorough review of our relationship with Experian, but right now my top concern and first focus is assisting any and all consumers affected. I take our customer and prospective customer privacy VERY seriously. This is no small issue for us. I do want to assure our customers that neither T-Mobile’s systems nor network were part of this intrusion and this did not involve any payment card numbers or bank account information.
T-Moile’s server were not compromised though, only Experian’s. The latter said that the consumer credit database and and banking and payment card information were NOT obtained by the hacker. That’s a bit of good news because it means those millions of subscribers don’t have to worry about their credit cards being used anywhere else or unlawfully.
VIA: SlashGear
SOURCE: T-Mobile
