Huawei is serious with its Honor brand especially in Europe when it has a large audience. The latest models,the Honor 7 and Honor 5X are now out in the region and are being offered with a 60 day no-risk guarantee. Huawei is confident that its products will satisfy the customers that it’s offering this kind of no-risk guarantee. If you buy a smartphone now, Honor will also add a pick-up service for free in some countries.
Orders made starting last May 25 until June 8 on Vmall are eligible for the 60-day return guarantee. Huawei understands that not everyone will be happy with the phone so it’s offering the promo. If you don’t like the Honor 5X or Honor 7, you can simply contact the customer service team. Feel free to connect with them via live chat, email, or smartphone. A rep will be glad to send and arrange for a returns merchandise authorisation email where the returns instructions will be provided.
You only need to print the email, cut along the lines, and then insert the returns slip into the package. Someone from the company will pick up the package as scheduled. Make sure to be present at pre-arranged collection date. A secure courier will be there to pick up the event.
A confirmation will be sent to you once the package is received by Huawei’s returns department. It may take up to 10 working days for the company to process the return. This return authorization (RMA) program is only valid for 60 days. Make sure that you have a proof of purchase with you and that you have the original packaging. Also make sure that there is no damage at all. Otherwise, Huawei may reduce the invoice or refund.
VIA: VMALL
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