Just like last year and the year before the folks from Verizon Wireless are the number 1 ranked wireless carrier in terms of customer care and service. According to the popular JD Power and Associates, who’ve awarded Verizon the top spot for the fourth year in a row, Verizon isn’t showing any signs of slowing down and continues to offer great customer service.
The full report and awards are based off of feedback from thousands of customers and questions in a series of online surveys. Telephone, walk-in, and online customer care is all tallied up for a total score with a possibility of 1000. Verizon once again tops the chart with a score of 766. AT&T took a close second but still didn’t outscore Big Red.
Interestingly enough the folks from T-Mobile have taken a turn in the wrong direction, and actually scored last among the 4 major US carriers. A full 50 points below Verizon while AT&T was just 7 points behind the leader. That’s pretty much dead last and certainly not a good sign.
Verizon has quite the social network customer care plan especially over on Twitter, so that probably net them a few additional points. The survey also calls out non-contract pre-paid customers and MetroPCS was leading the pack, with Cricket Wireless down near the bottom. T-Mobile use to have the best CS around. So what’s changed? We don’t want to call anyone out but feel free to drop a horror story or two below. Good experiences are also nice to read too so lets hear em.[via CNET]