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Tagged: customer service

ASUS Transformer Prime GPS dongles shipping now

By Michael Crider
on 25 Apr, 2012

Last week ASUS opened up a registration page for owners of the Eee Pad Transformer Pad who were dissatisfied with the all-metal tablet's GPS reception, promising to send them an external GPS dongle to fix the issue. The first of those dongles (or as ASUS calls them, the "TF201 GPS Extension Kit") are now reaching owners' homes. If you havent's ordered one, you can register your Transformer Prime and apply for a free dongle at the ASUS support site.

ASUS opens registration for Transformer Prime GPS dongle

By Michael Crider
on 16 Apr, 2012

If you're an owner of the ASUS Eee Pad Transformer Prime, listen up: you're automatically eligible for a free GPS dongle to alleviate some less-than-stellar satellite reception. ASUS has just opened their registration page with instructions on the four-step process to claim your free hardware. The GPS dongle (which ASUS is calling the "external GPS extension kit") fits into the Transformer Prime's docking port and comes in a dark or light color to match your tablet.

ASUS Transformer Prime GPS dongle pictured

By Michael Crider
on 16 Apr, 2012

We're going to need need a bigger dock. After months of complaints of low GPS reception on ASUS' flagship Eee Pad Transformer Prime tablet, the company has committed to sending out free GPS dongles for affected customers. Land of Droid managed to grab a photo of the purported dongle, and, well... it's more of an antenna. And assuming that this is indeed the final hardware, it's very, very big. From the fuzzy pictures provided it looks like the dongle is about the same size as the locking mechanism on the Transformer Prime's keyboard dock.

HTC offers “immediate fix” for One S chipping issues

By Michael Crider
on 12 Apr, 2012

Remember that highly-touted Micro Arc Oxidation metal finishing technique that HTC went to such great pains to note when they revealed the One series? A few early owners of the One S in Europe noticed that it apparently needed a little more arc, or oxidation, or possibly micro, because on some models it's begun to chip around the impact-prone edges. After some complaints from customers who didn't appreciate their brand new smartphone looked like it had gone three rounds with a pocket full of change and keys, HTC has responded positively, saying that they'll repair the hardware of any affected customers for free.

ASUS confirms GPS dongles for Transformer Prime owners

By Michael Crider
on 7 Apr, 2012

Yesterday we posted scattered reports coming from members of ASUS' official support forums, indicating that the company was planning on releasing free GPS dongles called the "GPS Extension Kit" to combat the tablet's well-documented lack of signal. Now ASUS itself has told AllThingsD that indeed the program will go forward, with signups for the free extension beginning on April 16th (two Mondays from now). All owners of the Transformer Prime should be eligible for the free GPS dongle.

Different survey says AT&T tops the US in customer service

By Cory Gunther
on 2 Feb, 2012

Today Verizon announced that the folks at JD Power and Associates rank them right at the top in customer service and satisfaction here in the United States. While they were quick to announce the findings -- they aren't the only ones. A different survey has different results and the fine folks from Vocalabs claims AT&T actually tips the top spot instead.

Verizon tops the US in customer service, says JD Power and Associates

By Michael Crider
on 2 Feb, 2012

Verizon let us know today that they came out on top in J.D. Power and Associates Wireless Customer Care Full Service Study, ranking the major cell phone providers in the United States based on surveys taken in the latter half of 2011. J.D. Power asked customers who had recently contacted their provider through the web, on the phone or in person, and Verizon received the greatest accolades among its users. The achievement is the second in a row for Big Red.

Verizon’s 3rd 4G outage this month ends, activation servers may be down now

By Michael Crider
on 29 Dec, 2011

Verizon Wireless customers have a lot to be angry at for the moment. The carrier posted on Twitter that the latest of its 4G outages is over, with the added message that 3G data and normal call functions weren't affected. The half-day interruption in service was the third in December ,and the problem is becoming an increasingly black eye on Verizon's reputation as "America's most reliable network". Add to that a new foible for Verizon: an increasingly irate comment thread at the carrier's support forum says that new phones aren't activating via Verizon's servers, something that's been echoed in our own comments section.

Motorola Issues Apology For Their Statements on Bootloader Policy

By Dylan Bailey
on 20 Jan, 2011

Yesterday one of the comments from Motorola on the official YouTube Atrix ad was picked up by the internet. The comment was simple, "if you want to do custom roms, then buy elsewhere." Well, they have now issued an apology stating that the response does not reflect the views of Motorola Mobility.