T-Mobile website mistake gives free service for a full year in the UK

November 18, 2013
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T-Mobile recently had another website issue, this time giving away mobile contracts to customers for nothing. Those customers who were lucky enough to get their order through in time got a full year of service for a pence. Unfortunately for us here in the states, the issue was a UK only one.


T-Mobile recently had an issue with orders for the Galaxy Gear smartwatch, wherein customers got Samsung’s wearable device for a big discount. T-Mobile rightfully honored those orders, even though it cost them quite a bit of money. When it comes to plans — especially when they’re free — we can’t say just yet how T-Mobile will respond, though one of the lucky few reports that they received an email from T-Mobile noting they’d allow the free plan to slip through the cracks.

We’re also not sure how many orders got through, though some were reporting to have had success. The normal price would have cost consumers £96 for the year, so it’s a welcome savings for sure. The plan gives customers 250 minutes of talk, 500 text messages, and 500MB data monthly. The plan, clearly a lower tier offering, normally runs £8/month.

T-Mobile hasn’t said anything officially regarding the pricing mistake, but we’re sure they’ll let it slide. It’s not much worse than the $90 savings customers got with the Galaxy Gear snafu earlier this year, and T-Mobile reluctantly honored that. If you’re in the UK, and managed to get through, let us know how it goes for you!


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  • Mr Mobile @ Nine

    EE admit their mistake on Twitter earlier today
    EE ‏@EE

    “Looks like Christmas came early for some T Mobile customers. We’re aware of the deal online, which is now removed. We’ll honour any sign ups”

  • Hamza

    Ordered mine, got an email later on this evening saying it has been honoured

  • Steven Phillips

    got an order confermation email saying its free………….but none to say its been honourd

  • zmdtk

    got one email to confirm the deal and another email said it is honoured.