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T-Mobile makes official comment on international roaming issue

10 December 2008 by Staff Editor


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Just the other day we reported that a user was charged a ridiculous amount of money for data roaming when his data was turned off, even after being assured that he would be ok. It appears that this has caught T-Mobile’s attention and they have come fourth with an official response.

The option to turn off data should work fine, but that’s not always the case as any third party application can then override this basic phone feature whenever it chooses. This then brings us back to the initial problem of not being able to kill background processes on the T-Mobile G1.

From the horse’s mouth: “Some third-party applications available for download on Android Market require access to the internet and have the ability to turn on data roaming when in use. Customers are informed whether an application will use this feature prior to downloading, but should also be aware when traveling outside the country.”

Official T-Mobile statement:

T-Mobile is committed to delivering the best experience in wireless to our customers. If a T-Mobile customer would like to use their T-Mobile G1 while outside the country, they should contact Customer Care before they leave to ask that the WorldClass feature be added to their service at no additional charge. If they choose, customers can also disable data roaming on the G1. This can be done by going through the following steps: Home Screen > Menu > Settings > Wireless Controls > Mobile Networks > Data Roaming.

Some third party applications available for download on Android Market require access to the Internet and have the ability to turn on data roaming when in use. Customers are informed whether an application will use this feature prior to downloading, but should also be aware when traveling outside the country.

[Via EngadgetMobile]

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  1. ugghh so i have to keep track of which programs have the ability to turn roaming on and off now.

    i call on the who reads the fine print defense.
  2. it's not rocket science.

    data icon = data
    no data icon = no data

    and anyway,.. does anyone actually know of an app on the marketplace that overrides this option?
  3. I am the person that reported the problem, i was the one stuffed with the huge bill. Now I am wondering which program was doing this to me. And i wonder what t-mobile will say to me. They did compromise and reduce the roaming bill by half.
  4. Perhaps there should be a compiled list of those apps that auto ping for data behind the scenes.

    ,Michael Martin
    Google And Blog
  5. Quote:
    Originally Posted by james74 View Post
    I am the person that reported the problem, i was the one stuffed with the huge bill. Now I am wondering which program was doing this to me. And i wonder what t-mobile will say to me. They did compromise and reduce the roaming bill by half.
    The question is, what apps do you have installed? We can probably narrow it down depending on what you have installed.
  6. Quote:
    Originally Posted by GasBot View Post
    The question is, what apps do you have installed? We can probably narrow it down depending on what you have installed.
    Hey Gassy . . . congrats on making Android Staff . . . when did that happen?

    P.S. I'll bet it was a weather proggy that did this. Weatherbug is constantly working its evil/magic in the background of my G1.
  7. A question comes to mind -- We're not charged for "data roaming" when outside our home network, but within the US are we?
  8. I am thinking that Weatherbug did it... although i didn't have it open, it must be an auto-start program. Weird thing though... I didn't get any charges during the night... just seemed to be active during the day... even when my phone was locked and in my pocket.
  9. Is data roaming only when traveling outside of the U.S?

    Can data roam in the united states as well? Lets say I am in a rural area of wisconsin that doesn't have T-Mobile, but another carrier wouldn't we incure roaming data charges?
  10. I read the original article earlier this week when I arrived in London, exactly two minutes after I called T-mobile to have international roaming turned on. Needless to say, I've spent an unhappy week in London with my glorious new phone in airplane mode. Thanks for the followup post.

    I work on a web app where you previously had to click each group in a list to see what permissions that group's members had, similar to what you do currently in Android. Chaos and confusion and frustration were the results whenever any sort of permission-auditing was needed.

    We added an inverted "view-by-permission" screen to complement the "view-by-usergroup" screen... You get a list of permissions, and under each you can find out which groups have that permission.

    Clearly Android needs a similar screen... We only have the "app management" screen now. Right next to that there should be a "permission management" screen. Selecting a permission shows you the apps that have it, selecting the app from there takes you to the usual "app details/uninstall" page.

    How do I file an official change request with the people who hack on Android? Or is there already an item for this?
  11. Another idea, is it possible to make data requests fail for these add-on apps when roaming? Some might crash now given the unexpected result, but they'd rapidly be fixed or weeded out over time (via user-feedback at the uninstall stage).
  12. Gee... I have a modest proposal: default for data roaming should be off unless over-ridden by the user. Period.

    I am on T-Mo, have had Smartphones for years and I travel all over the world. None of my phones has ever gone berserk data roaming on its own volition. A couple of auto bookmarks on T-Zones would very occasionally light up, but were expected to do so, without asking. Of course, this would never be a problem for G1 or iPhone in hands of sophisticated users, but my young son got an iPhone, went to Paris with my wife, and came back with a $2000 data roaming bill... and he doesn't even have an email account. So, it's OK for someone to turn on a phone, put it in his pocket and get charged two grand? ATT is probably going to credit us, will know in a few days. If not... well, my lawyers are on retainer. Sophisticated users will know to turn ON data, unsophisticated users, like my young son, shouldn't have to. For most of these kids, these phones are toys.
  13. You shouldn't have to remember which apps use what. If I turn off data, it should turn off for ALL apps. That's a major flaw in the operating system and T-Mobile's stance is a little upsetting.
  14. So what is this World Class that they're referencing? What does it enable the user to do and 'with no additional charge'?
  15. Nothing, just bull****:

    "WorldClassSM An optional service that allows you to make international calls, both from the United States to other countries and while traveling in other countries. There's no monthly fee, but per-minute rates apply. All phones work in Mexico. Dual or tri-band phone needed to make calls from other countries."

    This from their site. I had to "turn on" the ability to make calls while traveling.
  16. There needs to be a way to globally turn this off and override any 3rd party app.
  17. Why doesn't T-mobile just not allow us to use international roaming unless we ask/pay for it?

    Thats not exactly rocket science.

    Oh sir thank you for calling T-mobile. How long do you plan on being in England? Ok, we will turn that on while your aboard.
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