Samsung Fascinate users report Froyo update problems and solutions

April 22, 2011
64

Samsung Fascinate users are complaining of errors after receiving the OTA update of OS 2.2 Froyo. The error message that users are receiving is "UPDATE FAILED or INCOMPLETE. reason: IP_PREVIOUS_UPDATE_FAILED" and appears to be affecting users with a Fascinate that is either rooted, has a previous update that failed to complete, or has a corrupted system directory. Users have tried everything from a hard reset to removing the battery with no help in clearing the error. But thanks to a smart Fascinate user, there's a workaround.

Here's the solution offered: First thing, as always, if you can back up your data. Then download the Samsung USB drivers and then download the Samsung Fascinate D101Rom. Download Odin3 and run it. Change the phone to download mode by powering down the phone, removing the battery and plugging in the phone via USB. Do NOT use a USB Hub. This must be a direct connection to the PC.

Press and hold the volume down button until the download screen appears. Connect to Odin and look in the ID:COM section for a port number. Select PDA and browse for the Fascinate ROM you downloaded known as DI01package3.tar. Select and hit start.

This will install the original Samsung ROM and flash the stock ROM, Kernel, modem, system files and recovery. It'll also format the memory. Then reboot the phone with the battery installed. You'll then have to download a 10MB file at the prompt. It's an update to the OS. Then download and install the Froyo update again.

Course, that's a LOT to do for someone who is a new user, so patience in waiting for a Samsung fix would be in order. You can also go to the Verizon store and request they reflash your phone for you. That way, if they mess it up, it's on them, not you.

[via AndroidForums]


Recent Stories
  • Anonymous

    You’re right, that is a lot for a ‘new user’ to digest. In fact it would be 10x easier to just install a custom 2.2 ROM from xda ;) Plus you get the perks of having a rooted ROM that has been tuned to beyond Samsung perfection. Just make sure you backup first and read the instructions.

  • Aaron Story22

    I have noticed my battery life sucks after the 2.2 update. Anyone else seeing this?

    • Lee811g

      YES! I am charging a couple of times a day now instead of every night! And, the widget it was supposed to fix – the Feeds and Updates Widget – is totally not working now! I was finally able to get it off my screen and replaced it with the Facebook app from the market. I am not seeing much, if any improvement, at all!

    • Smallfry718

      I agree, its killed my battery life!

  • announomus

    Yeah they said that froyo would expand the battery life but I don’t see any difference. At all WTF?

  • Fascinate Froyo Fiasco

    This article is getting a lot of exposure on the web which is unfortunate. It is not really a solution for the average consumer and there are significant consequences for following these procedures. Yes, there seems to be a widespread problem evidenced by this message “IP_PREVIOUS_UPDATE_FAILED” (and possibly others). After 2 hours on the phone with Verizon, their solution was to send me a new phone. This is like your mechanic telling you to replace your car when it won’t start for some reason. Verizon is making millions on android-based phone sales, yet they are clueless about how to support their customers. Their staff is not trained yet each one tries to solve these kinds of issues based on their personal knowledge — and I use the term loosely. Personally I think it will take a class-action suit to get Verizon’s attention, before they address the real problems with their business. Right now it seems they are content to be raking in the cash while their low-payed techs fend for themselves.

    • http://pulse.yahoo.com/_UH3TDSJ3O3MH4ZFX7HQAAFM6RI Shay mac Mac

      Sign me up for that class action suit! My update also failed. They also offered to send me a ‘new refurb’ phone to replace my actual new phone…I declined. I could not agree more that this is not an acceptable solution for the average consumer. We should not have to do anything manually to get a software update on these devices that they are supposed to fully support.

      • mike

        my opinion, and someone before me stated the same thing, is We should not even automatically have to have this happen.

        i paid full price for my phone, and it worked perfect last night. i knew where everything was, everything was set right and worked correctly. it was alittle slow, but alot faster than some of the other droids ive seen.

        it would have been nice, if they sent out text messages or emails or something, with a download link to update your phone. not do it for you. now i have to waste my gas driving to verizon, having them re-flash it, deal with them telling me that it is a better software and blah blah, but NO

        i want to use what i paid for, and have it work exactly how i had it set up for the past 5 months.

    • http://pulse.yahoo.com/_UH3TDSJ3O3MH4ZFX7HQAAFM6RI Shay mac Mac

      Sign me up for that class action suit! My update also failed. They also offered to send me a ‘new refurb’ phone to replace my actual new phone…I declined. I could not agree more that this is not an acceptable solution for the average consumer. We should not have to do anything manually to get a software update on these devices that they are supposed to fully support.

  • SherryLiz

    Sorry if this is old news, but my sound keeps failing for all incoming conversations and recordings. I can’t hear callers but they can hear me, and my voicemail is also inaudible. I have upgraded the system, cleaned off applications, and I have pulled the battery hundreds of times. So far it has been intermittent and for no apparent reason it will start or stop working. Last night it was fine, after a night in the bedside cradle it won’t work. I have a spare battery and it the phone can be working fine, but when I change the battery it stops again. All my settings are as they should be.

    HELP!!!!!

  • Mike

    I have personal experience with this issue. The corrupted system directory prevents updates from being applied. Often this is caused by having a lagfix installed when applying a previous update. Unrooting and even restoring factory preset will not fix the problem. Now, the ROM that you referenced is not D101 but DI01. (The first number 1 should be an “I” as in “I, me, my”) Also, if you install the DL09 ROM (which is more current and easier to locate), the update file is only about 200k and brings you to EA28. The OTA update installs via Odin3 with no problems at this point.

  • Kiwisungni3

    Fabulous! Worked like a charm, even for me, a noob :)

    THANK YOU!

  • Kiwisungni3

    Fabulous! Worked like a charm, even for me, a noob :)

    THANK YOU!

  • Kim

    i was having issues with texts messages coming in under wrong contact name..called VZ and was told on friday night to download the latest update to FROYO and it totally screwed my phone up!!!…couldnt flip between screens and if it did,it was awfully slow….couldnt text,couldnt delete the big stupid clock in the middle of my homepage,but it supposedly downloaded correctly..yesterday I took it to vz store…after playing around with it for 1 1/2 hrs,it appeared that it was the Facebook Update page that was installed thru a VZ program which was on my last screen was the culprit!!!..after a long battle to try to delete this program,(it was not easy at all),,.once it was gone, my phone works great now!!!! At least for the moment..knock on wood!!!….i really hate this phone,cant wait to upgrade and run this one over with my car…

    • Tammysku

      How did you remove it?

  • Rightoffrost

    My phone was slow and I kept getting error reports. Verizon kept telling me that the new upgrade would fix this, and that it would come straight to my phone overnight, And do all the work for me. This dd not happen. I had to manually install it, then it completely slowed my phone down and my home screen would lag and I would still keep getting error reports. So I did some reading, and heard of a new launcher to use which is reliable and seemed to work better than the stock launcher, So I downloaded LauncherPro. It works wayyy better, But my battery life still sucks. A lot. And My ringer volume only works right half the time, It switches itself between vibrate and ring, so if I am in a place where a quited phone is needed I have to turn it off because there are no guarantees that the sound will not just turn itself. To me, this is unacceptable for something we pay for. This is not a freebie, and we should not have to settle on downloading other options to make the phone performance better, This is all something that should come stock. What we paid for. Very disappointing. I went from an iphone to an android because my contract was up, and I had heard good things about androids. I decided to try. Wish I never had. Apple support was much better, and I had much less issues with my iphone. It just…worked. Did what it was supposed to, and what I paid for. And when I did have issues, Apple was helpful and willing to always work with me. As soon as my contract is up, I’m going back. I even have high hopes I can get out of this phone early. Good luck to anyone else.

    • Seandias

      I am having the same issue with the ringer and battery life among other things since the update. I contacted verizon and there solution is that maybe the phone or the battery is defective. I told the lady that is not the case because it worked fine pre-update.

  • Lsawood1

    I tried everything reset took it in to verzion and it was my home charger gave me new one works fine now try it on your car charger see if it says the thing!!!

  • Sbcunlimited

    does anyone know if the new froyo update is also rootable

  • Erinbhennessy

    I am also seeing horrible battery life after the update & my phone is slower overall. When it first came back on after the update, all of my home screens had been restored to factory presets.

    • Kim

      i had the same problems and then some…now i cant send pic messages to other fascinate phones…nice huh??……cant wait to run this phone over with my car

  • Seandias

    My phone sucks after that update. I could go over a day without charging, now Im lucky to get a good 6 hours out of the battery. My phone also freezes and has lots of glitches…for example, I hit the message button and it brings up bing or the calendar.

    • Konanick

      Hold down on the icon and change it to the right app. Works fine after you do this.

  • Kyle

    I agree. My phone sucks since the update too. Half the time, my bluetooth doesnt work, keyboard locations on the touch screen dont work, the usb doesnt connect to the computer. I loved my fascinate until this update. How do I get firmware version 2.1 back? Didn’t have any issues with that version.

  • Ed

    What a disappointment. With the new froyo my phone gets so hot I could cook on it. The battery life is down as noted and what happened to the bookmarks in the browser. It took forever to get this upgrade and what have we got?

  • Sad girl

    Same story here. Couldn’t wait for Froyo. Be careful what you wish for!!! Battery, battery, battery. Sucks, sucks, sucks, Camera problems, card problems, messaging problems, freezing problems. This formerly fun phone is now a nightmare. Why did Verizon do this to us? All we did is bought a phone we liked, waited forever for an update that everyone else had, and still we’re being punished! C’mon already!!

    • http://www.facebook.com/bbnewell Beth Bolton Newell

      for sure.  Used to get two days plus on battery, now lucky to get one.  I even force close all unnecessary stuff.

  • Cory

    I have the extended battery which used to last me for about 2 days. Now I’m lucky to get 10 hours out of it. I have Alps to sd card so all my apps are saved there but the phone still lags bad. When I try to dim the screen I get a click and it takes a screen capture??? I really wanted 2.2 but now I’m thinking send the thunderbolt out as a replacement. Heck I would probably even take the droid X over this crap

  • Cory

    I have the extended battery which used to last me for about 2 days. Now I’m lucky to get 10 hours out of it. I have Alps to sd card so all my apps are saved there but the phone still lags bad. When I try to dim the screen I get a click and it takes a screen capture??? I really wanted 2.2 but now I’m thinking send the thunderbolt out as a replacement. Heck I would probably even take the droid X over this crap

  • LisaL

    Ever since the update my battery life is non existent and I’ve also had trouble with txt messaging… seems I’m not getting some of them. In addition, my phone doesn’t always ring when someone calls, but I’ll get a voicemail tone if they’ve left a vm. When I look in the call log to see who I missed a call from, there’s nothing there.

    • http://www.facebook.com/people/Diem-Carter/100000988576021 Diem Carter

      MIne is the same. What did you do? 

    • http://www.facebook.com/people/Diem-Carter/100000988576021 Diem Carter

      MIne is the same. What did you do? 

    • Randy

      Im having the same issue, terrible battery life and lots of missed texts since 2.2 update

    • Tmccoy2409

      I have been having problems with my phone as well. Mine has been freezing up and I can’t figure out why. It takes forever for something to load, and when I send messages, my friends won’t get them until like a couple of days later. Ever since my phone did this update on its own, it has gone bananas. Do you know when they will come out with a new update for the phone or should I get a different phone?

      Thanks, Teresa

  • toko

    I FINALLY FIGURED IT OUT.  WHEN YOU ARE NOT IN RANGE FOR WIFI, YOU SHOULD TURN WIFI OFF.  I DID THIS AND MY BATTERY WILL LAST A COUPLE OF DAYS LIKE IT DID BEFORE THE FROYO UPDATE.

  • Sendittobryce

    Wi-Fi takes up alot of power as does GPS……I turn it off when not using it…..helps alot…..also I noticed that the drag down bar added a “mobile data” button and “auto rotation”……I also found that keeping these off when not in use helps battery life as well…..

    What does “auto rotation” mean?  Help please???????

    I also go to Task Manager, under Active Applications once in a while, and hit end all……this helps battery life also…….no live wallpaper, no theme, don’t set auto refresh on your apps…..do it manually…..doing all of this really helped my battery life…..hope it helps…..

    My Question though is that I can’t change any of my home screens……or even delete them and start over…….I’ve tried everything……any help?

  • Sendittobryce

    Wi-Fi takes up alot of power as does GPS……I turn it off when not using it…..helps alot…..also I noticed that the drag down bar added a “mobile data” button and “auto rotation”……I also found that keeping these off when not in use helps battery life as well…..

    What does “auto rotation” mean?  Help please???????

    I also go to Task Manager, under Active Applications once in a while, and hit end all……this helps battery life also…….no live wallpaper, no theme, don’t set auto refresh on your apps…..do it manually…..doing all of this really helped my battery life…..hope it helps…..

    My Question though is that I can’t change any of my home screens……or even delete them and start over…….I’ve tried everything……any help?

    • guest

      auto rotate means your screen automatically rotates for texting, web search etc.

  • Sendittobryce

    Wi-Fi takes up alot of power as does GPS……I turn it off when not using it…..helps alot…..also I noticed that the drag down bar added a “mobile data” button and “auto rotation”……I also found that keeping these off when not in use helps battery life as well…..

    What does “auto rotation” mean?  Help please???????

    I also go to Task Manager, under Active Applications once in a while, and hit end all……this helps battery life also…….no live wallpaper, no theme, don’t set auto refresh on your apps…..do it manually…..doing all of this really helped my battery life…..hope it helps…..

    My Question though is that I can’t change any of my home screens……or even delete them and start over…….I’ve tried everything……any help?

  • Rudyo760

    My Fascinate had great battery life and great connectivity…. last week I got the Froyo 2.2 and had major problems… bad battery life, no voice messages, dropped bluetooth, missed incoming calls. Today I went to a verizon store and the rep. Michael Sabol at Mission Valley SD, CA did a master reset which seems to have resolved most of my problems. I would be careful to not tamper with the phone rooting etc. unless you really know what you are doing.

    Rudyo
    San Diego, CA

  • http://www.facebook.com/darlene.ragsdale Darlene Jensen Ragsdale

    Ever since I did the update, my phone does not ring.  Instead it just announces the name or phone number.  I have tried even disconnecting my bluetooth and reinstalling it. Nothing works.  I am going to do a master reset on it to try to avoid this.  It is very frustrating that I cannot get a ringtone rather than have the phone announce a number.

    • Kat426

      Try going under settings to “Voice input & output”, then go to “Text-to-speech settings”. Clear the check mark where it says “Driving Mode”.  You won’t it announcing any names anymore and you should be able to change it to whatever ringtone you want.

  • TL

    mine works fine and i love it.  yes the battery life is bit shorter.  I put the active applications widget on home screen so I clear that out when not in use and that widget there’s an option for RAM managing, that feature is awesome.  It clears out everything that is running in the background.  this will save you batter life big time.

  • ah

    I as well have been having horrible problems with the samsung fascinate, my phone never rings, i will get random voicemails.. i have to turn it off and back on atleast twice a day or my phone will over load, and it wont send or let me receive text messages.. my apps lagg like crazy.. i just had an extra update for my phone a few days ago and it seems to have only gotten worse. i lost ALL of the pictures on my phone i had tons of pictures of my kids that are not replaceable.. all i was told is to plug it into my computer and look thru the files but the phone will not link up to either of my computers, i have let it sit for over an hour trying to get it to connect and it will not.. this phone is the worse phone i have ever had i should have just stuck with the droid x!!!!!

  • Kristy_1011

    I have sooooo many problems with my fasinate I don’t know where to start! First my First my battery life, my broswer constantly force closed, phone freezing, and now I am unable to do ANYTHING on my phone unless I recieve a notification for it up top. I can not access my apps, phone, or anything for that matter. Nothing on my home screens will load either. And this is all just the beginning.. I will be going to Verizon today to get a new phone, better be free of charge!!!

  • jay

    web page will not rotate after the update. please help

  • jay

    web page will not rotate after the update. please help

    • Js

      Make sure auto rotation is activated (green) in the dropdown menu at the top

  • Loadyusa

    I have a fascinate and its been the worst phone ever I have so many glitches its not right this thing makes me so mad I have terrible service with it my batt. Goes dead in no time the four icons at the bottom flash like strobe lights and it will just start vibrating and freeze up I have to take out the battery at least twice a day and this is my second one the first one burned out in two days they replaced it free now I see y no one will buy a second one . I wish I got THE DROID X but the salesgirl talked me into this one …….MY BAD….NEVER AGAIN will that happen

  • Tmccoy2409

    I have been having problems with my phone as well. Mine has been freezing up and I can’t figure out why. It takes forever for something to load, and when I send messages, my friends won’t get them until like a couple of days later. Ever since my phone did this update on its own, it has gone bananas. Do you know when they will come out with a new update for the phone or should I get a different phone?Thanks, Teresa

  • F3racer289

    love my phone until the update…now my phone sometimes will ring when someone calls me or allows text messages through. You have no idea that you have missed a call or text because there is no notification.
    If someone knows how to roll back to the previous version of software that would be a great thing to post.

    • http://www.facebook.com/people/Glenn-Rothrock/100000669192096 Glenn Rothrock

      there is a app called “no led” that places a green dot on your display when you have a message and a red dot when you miss a call. It works great i got it the week i bought my phone

  • http://www.facebook.com/bbnewell Beth Bolton Newell

    After update I can no longer access the applications market.  Can anyone help me with this?  I have cleared cache, taken out battery and with tech help even rebooted entire phone.  After a few hours of market being accessible it stopped working again.

    • http://www.facebook.com/bbnewell Beth Bolton Newell

      No where during update or in any subsequent information does it tell me that I must be logged into my g mail acct. in order to access applications market–BUT I do.  So log in or establish a g mail account and your fascinate may begin to behave again.

  • Joypin2

    After the update, my battery drains in half the time. In addition, my phone continues to freeze throughout the day and I have to pop my battery out and back in to get it to start working again. Frustrating! How do I fix this or change it back?

    • Brimelius

      Mine does the same thing it’s frustrating! I just want to trade it in for an Phone

    • Brimelius

      Mine does the same thing it’s frustrating! I just want to trade it in for an Phone

  • happy w verizon

    My wife and I both have fascinate phones.  After Froyo update we both lost battery life.  Last week I called verizon, the shipped two new batteries…no change.  I called back and they are exchanging my phones for Samsung Charges at no cost.  I must say, I’m pleased with the service and looking forward to playing with my new 4g phone!

  • Jpulickal

    After the update the external usb mass storage doesn’t connect. When I bought this phone in 2010 September, Verizon told me that I have to remove the SD card and insert the SD card in my computer to download pictures. I told them Samsung programers are smart. When checked Samsung website, there was the instruction to connect Fascinate as an external drive. I sent the instructions to Verizon call center and told them to share with the world. They didn’t. After the first forced upgrade, it failed. I had to go through a lot (can not even remember what I did) to get the feature work. Today, after 2nd forced upgrade, it failed again. My sincere request to verizon programmers is to consult Samsung prior to sending out forced upgrade. I have a doubt that Verizon wants us to open the phone each time we have to download a picture. Once we drop the unit, they can charge us for repair. If this is the intention, I call verizon a cheap company.

  • Ddu7naway2008

    thanks so much man very detailed and informative worked perfectly and fixed this hotties phone now she’s happy and a phone didn’t beat me :)

  • Rchighflyer

    Is the a way to disable the volume up/down on the top left of the phone. Mine keeps going into silent mode by itself when in the pouch. I am constantly missing calls because of this.

  • Britbrat5Brit

    i actually had that same problem with mine it would never update so I went to verizon and they sent me a replacement phone and now its saying that i will no longer be able to use such data applications such as email,youtube,browser, via mobile network only calls and text ugh

  • Sevierwarrior

    my phone has been making the screen go black, but the buttons on the bottom of the screen are lit up, and it almost constantly vibrates. Any ideas on what’s wrong?

    • SamSBD

      i have the same problem! it also won’t acknowledge that i have any signal…. ideas?