Google facing class action lawsuit for in-app purchases

March 11, 2014
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Much has been made of the ease of use regarding in-app purchases. The timeframe for allowing in-app purchases has been abused before, showing that it’s possible to overspend — easily. A class action lawsuit has been filed against Google, claiming their policy for allowing in-app purchases has — and will continue to — cost users.

Google currently has a 30 minute window in which purchases are left unchecked, which is the crux of the argument. In an alarming scenario that has been duplicated at least once, the 30 minute window for unregulated purchases occurs after a parent puts in a password to buy coins or credits or whatever the kids are seeking. From there, unwitting kids can continue to buy without having to re-enter a password, which could cost parents quite a bit of money.

Apple faced a similar lawsuit recently, and has agreed to close their own 15 minute window for unchecked in-app purchases. Their whole dustup cost them close to $40 million, whereas the Google class action suit could cost much more. At least 100 parents are involved in the suit, a number that could skyrocket once word gets out about the litigation.

While some may blame the parents in this mess, the problem likely comes from Google not making it explicitly clear that the window for unregulated spending existed in the first place. Many parents likely thought a password for spending meant it was required for all purchases, only finding out about the spending when the credit card bill arrives. By then, there is often no recourse to recoup the money.

Via: GigaOM


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  • Grow Up People!

    Got to love it when users cannot take accountability for their own actions and seek reparations for their own stupidity.

  • Glenn Dobson

    So at what point are people accountable for their own actions?

  • James

    Probably most people expect that a “Parental Approval” for a purchase applies only to the purchase that is on the screen.

    They were obviously quite surprised that once the approved one purchase and left the room… the kids could continue to purchase more things without the parents approving again.

    • Grow Up People!

      Piss-poor parenting skills and lack of rudimentary understanding of Google Play. Hopefully, these same people do not have driver licenses!

  • lion7718

    This is why you set the password in the Play Store.

  • Lateralus64

    Sue your kids for being ingrateful little bastards.