Google confirms Galaxy Nexus volume bugfix incoming

November 23, 2011
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Google has acknowledged the volume bug affecting the Galaxy Nexus, insisting that it is a software rather than a hardware problem and promising that a fix is fast incoming. Although Google did not confirm the technical reason to the issue, believed to be a problem on the 2G 900MHz band, it did tell AndroidPolice that Galaxy Nexus owners should expect an update asap.

"We are aware of the volume issue and have developed a fix. We will update devices as soon as possible." Google

The volume problem was identified shortly after the Galaxy Nexus' UK launch, predominantly affecting voice calls. Audio would mute or fluctuate outside of the user's control, though it was only observed happening when the phone was using a 2G connection on a specific carrier band.

Fears had arisen that the problem could be a hardware one, forcing Google to recall the handset, and indeed at least one retailer froze sales of the smartphone pre-emptively. Google hasn't said exactly when to expect the new firmware, though we're hearing independently that a new build was already in the pipeline.


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  • TechGuy-Tech

    A second UK retailer has stopped shipping the Galaxy Nexus pending an official announcement from Samsung. This would imply that it is a hardware problem otherwise why would the two main web sellers in the UK have halted shipping.

    Guess we’ll just have to await the official announcement from Samsung rather than continually speculating and reading rumours!

  • Firstname Lastname

    How can you say that based on Google’s exact words ““We are aware of the volume issue and have developed a fix. We will update devices as soon as possible.” that Google are “insisting that it is a software rather than a hardware problem” ???

    Just because they can overcome the symptoms with a software patch, doesn’t mean the problem wasnt hardware in the first place!!

  • Anonymous

    Let the UK guinea pigs flush out the bugs before they release it here.

  • Postal Jim

    All the more reason to be at Sam’s Club Fri Morning for a $.96 GSII……………………….