Remember way back at the beginning of time when the G2 came out on T-Mobile and everyone was all mad because the hinge was loose? We reviewed the G2 it basically right after those reports came out and the problem seemed to be fixed, if not OVERLY fixed with a super tight fitting hinge that seemed like it’d never get loose again. Now there’s official word that indeed, T-Mobile did work out the problem, a T-Mobile rep telling XDA user hyunnnnny they’d even gone so far as to replace older versions with working ones.

When asked to comment specifically on the loose hinge issue on G2, a T-Mobile rep had the following to say:

“There were some reported issues when the phone was first released. The hinges were simply loose, allowing for too much movement of the keyboard. This lead to those that push harder on the buttons, to warp the hinges further (which would be those that reported a ‘dangling keyboard’) Once the issue was noted, all phones that were sent out after that were corrected. Those that did have the loose hinges received an exchange with the corrected hinges.”

[Via XDA]

  • JimboLodisC

    you won’t get this kind of service from Apple

    don’t get me wrong, i know several friends that have gotten their busted iPhones swapped for no charge, but they hand you back something that’s just gonna break again (or still can’t be held a certain way… or still can’t run iOS4 as smooth as the newest device… etc.)

    at least HTC RECOGNIZES problems and fixes them… greatest cell phone maker in the world right now

  • That Is Bull Duckey… I Had My Phone Replaced and the Replacement has the Same problem. The Told me that is how the phone was made…

    I Cant wait to see them At CES… T-Mobile Where Are You???…

  • Jamie

    how about HTC derisre Z????

  • “…Once the issue was noted, all phones that were sent out after that were corrected…”

    When is “after that”? I got my G2 two weeks ago, and the hinge is still kinda lose.

  • Mark

    I don’t think all T-Mo stores got that memo. Mine is loose and nobody at my local T-Mo store knew about any replacement.

  • cj

    Just finished talking to T-Mobile no exchange

  • Dave

    Went through 5 exchanges of the G2 for this issue, all 5 replacements were worse than the original. Ended up keeping the original.