if u set your custom ringtone, if u connect your phone to your computer, it reads it as a USB storage, so its accessing it and it wont play those ringtones.
if u plan on connecting the usb cable to ur computer just to charge while at ur desk (like me) disable the usb storage and your cutom ringtone will sound.
I figured this out the hard way since I set an alarm for a meeting, and since it was connected to pc, i never heard it, so i was 20min late to a meeting.

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