For Those Who Returned Their G1

**crispyone** · 10-28-2008, 11:24 AM

I returned my G1 last week on the 23rd because it continuously froze. Do any of you know when you'll be receiving your new G1 (those that didn't go to a store)?

**Chozin** · 10-28-2008, 11:46 AM

Hi, I didn't return my phone (seems a sync was sucking the battery dry behind the scenes) but I was told that they were sold out of the first production and now they are on back order. That was on the 23rd, things may have changed since.

**Don Won** · 10-28-2008, 11:48 AM

I'm retruning mine and they're sendind me a new one. Rep told me should have it on the 4th

**kaysesoze** · 10-28-2008, 11:55 AM

see thats too long to wait for a replacement. i have to send mine back but i dont want to have to go back to my tmo wing for that long.. a couple of days is fine but not almost 2 weeks.

**bizarro_stormy** · 10-28-2008, 12:34 PM

Originally Posted by crispyone

I returned my G1 last week on the 23rd because it continuously froze. Do any of you know when you'll be receiving your new G1 (those that didn't go to a store)?

I HAD to go to the store...I know for a fact that I would have some other kind of issue...and send it out again and waiting to receive it again was not an option...I went to a retail store and got in and out in 5 minutes. Cherry Hill, NJ = great location.

Sure enough...the back wouldn't stay on right and I had to return it again -- glad i thought ahead.

**crispyone** · 10-28-2008, 07:48 PM

Originally Posted by Don Won

I'm retruning mine and they're sendind me a new one. Rep told me should have it on the 4th

How is that possible? I sent mine back on the 23rd, and it's still back ordered. You haven't even sent yours, and there's already a date when you will receive your new one.

**masterlr** · 10-28-2008, 08:07 PM

My brother had to return his phone because the touch screen didn't work... I was wondering if anyone had that problem

**frostykillz11773** · 10-28-2008, 08:10 PM

I am waiting on my replacement phone. The rep said I should have it by November 10.

CSR was nice enough to let me hold onto my current G1 until the replacement arrives. (Basically, she charged my account for the new phone.) Once I receive the new one I just have to ship the old one back to them and they will credit my account back.

My phone is suffering from loose, creaky screen syndrome.

**pavejon** · 10-30-2008, 07:01 AM

I ordered the G1 online on 24 Oct with overnight shipping. Received it on the 25th but it was defective (would not recognize the SIM card). I called Customer Care and they said they would send out a replacement that day. Waited until Tuesday of this week and called T-Mobile looking for a tracking number for the replacement. They had no record indicating I was sent a replacement. I decided to cancel my new T-Mobile account and just return the defective phone and continue my service with Verizon.

That night (Tuesday) I got an email from T-Mobile with the tracking number for the replacement phone. I received it yesterday and decided to activate the T-Mobile account I cancelled the day before. This one is working great.

**crispyone** · 10-30-2008, 09:32 AM

Originally Posted by pavejon

I ordered the G1 online on 24 Oct with overnight shipping. Received it on the 25th but it was defective (would not recognize the SIM card). I called Customer Care and they said they would send out a replacement that day. Waited until Tuesday of this week and called T-Mobile looking for a tracking number for the replacement. They had no record indicating I was sent a replacement. I decided to cancel my new T-Mobile account and just return the defective phone and continue my service with Verizon.

That night (Tuesday) I got an email from T-Mobile with the tracking number for the replacement phone. I received it yesterday and decided to activate the T-Mobile account I cancelled the day before. This one is working great.

That's ridiculous! I was part of the first batch orders. Now I'm waiting for Nov. 10th. I returned it on the 23rd. Something is wrong with T-Mobile's system.