Dem Kids And Their Phones!

[EmployeeForG1]

I got a call I feel I should discuss. a Lady called in and her sons phone was stolen at school. Did the usual and suspend the line and check if anybody who got the phone did a bunch of naughty stuffs. Nothing actually. I did see however, that her sons line went over by more than 1300 text messages on his 1000 text plan! $260 in overage just on text. I mentioned it to the customer and almost went into shock. The good thing is that I was able to add the unlimitedtext feature (only $5 more a month) and backdated to cover the overage. ALSO if it wasn't bad enough her son went over on his minute plan for $60ish in overage for talking .

Did same thing and backdated a higher rate plan.

So just by doing a few clicks I saved someone $305 including the costs of the higher rate plans. Just gives me that warm fuzzy feeling.

#646# is there for a reason!

[Grimm]

good job man

[DaYuMu6ft7]

And where can I get in touch with you ? Directly!

[Wolfie]

And where can I get in touch with you ? Directly!

Thats what i was about to say! Good job mate! You set the standard for customer care. Keep doing a good job! Hope next time I have a problem I get you on the horn.

Take Care.

[GasBot]

And this is what I love about T-Mobile that most other carriers won't do (I heard Verizon does).

[*susan*]

That was awesome, and I am sure you have now retained a loyal, lifelong customer.

[Jet]

T Mo is #1 in CS, good job.

[deserttopping]

And this is what I love about T-Mobile that most other carriers won't do (I heard Verizon does).

verizon does do this, but their customer service is more than offset by their b.s. software lobotomizing your phone.

viva la t-mobile, y viva el android!

[billy_b0b]

that's good to hear.... i've only called tmo support 2 or 3 times, but every time was a good experiece

[All~G1]

And where can I get in touch with you ? Directly!

+1... 4G1, information like this should be stated earlier!!! Do it to my bill or it never happend :P

Good job! Tmo's legendary service is the why i've been with them for 8+ years. Nice to know that ppl still have souls out there.