Nexus One out of warranty?? please help!!

[xxfirerican]

hers my story in a brief version. Bought a nexus one 1/25/10 a few days it was acting up(freezing, reseting, etc etc) did handset swap. Unit I received never powered on, they sent battery never powered on. Ticket closed on original swap and when I started a new ticket to swap the phone "they" sent me that didnt work HTC said that phone was out of warranty and I might be charged for it?? WTF??? How am i responsible for a handset swap that never worked?? Now Im waiting for new phone so I can return the phone "they" gave me that never worked and am scared they are gonna charge me for non-working phone. They have to hold the 529 for phone on my card until old one is returned . what the hell is going on?? please help!!!

[hondamx525]

Why dont you try talking to someone else. Someone higher up like a supervisor.

[cmbarry1]

they just have to examine the phone, the charge won't go through unless it tis out of warranty..if you didn't unlock the boot-loader of do any physical damage your fine its just a precaution, they will examine it in Houston, TX and call you to tell you its out or your fine. Just Relax

[xxfirerican]

they just have to examine the phone, the charge won't go through unless it tis out of warranty..if you didn't unlock the boot-loader of do any physical damage your fine its just a precaution, they will examine it in Houston, TX and call you to tell you its out or your fine. Just Relax

when i gave serial number to initiate the new handset swap they said the phone i had was coming up as out of warranty?? they just sent it though and it never worked so thats why im confused .

[richmc73]

HTC customer service is horrible. Been dealing with them for over 3 weeks trying to get a phone exchanged that arrived with a cracked screen. The phone is my brothers (he is deployed to Iraq). He gets back in about two weeks and the way things are going he won't have his phone.

Houston can only create tickets. If they screw it up as they did in this case, the ticket has to get sent to Taiwan for them to force close the ticket so it can be put back in the system correctly.

Have talked to over 13 people and even had a supervisor, Heather Cummings, lie to me. Submitted a BBB complaint to see if they can help.

Wish you luck.

[xxfirerican]

agreed htc customer service wasnt the best at all, finally received a working phone after 3 weeks and finally received the slipcase i never received with the phone after about 4 weeks. the charge was removed from my cc and if it appears again i will fight it with credit card company. the nexus one rocks, but htc service leaves something to be desired!!!

[crappleh8r]

I was about to say google just launched voice support... no more stupid emails... glad you got it settled

[xxfirerican]

I was about to say google just launched voice support... no more stupid emails... glad you got it settled

thanks im glad as well this phone rocks!!