Phone freezes when trying to make call

[Erin]

I've had my phone since October and have not had any issues at all with it, until this week. Whenever I try to make a call, it freezes up, and stays on the dialing screen, it won't let me hang up or anything. After a minute or two it unfreezes and I have to turn it off and back on again to be able to make a call. I've done a hard and soft reset, it still happens. Any idea what would be causing this?

[vigan8]

hmmm idk, if rooted flash rc33 or something...[= try it out tell me how it goes.

[Erin]

It is not rooted.

[vigan8]

ooo then hm, its a pretty weird problem, i think your last resort is to call tmobile up... need the number?

[Erin]

I don't know if they can do anything for me since I don't have insurance.

[vigan8]

when did you get the phone, the phone has its own warnty

[vigan8]

877‑369‑4588 try it out, thats the number if it doesnt work, maybe a wipe will...

[Erin]

Oh I didn't know that. I got it in October.

[vigan8]

yea im pretty sure that it has, i got a replacement on one (of four) g1's and i had insurance but the lady said this is from your warnty even though you do have ensurance, i got them on the same time i think or ealryer

[vigan8]

how you doing so far, you called yet?