Just replaced my bronze G1 for a black one...

[Habitat]

I dont know if its just me but the first day the keyboard lighting bothered me but since then it hasnt at all. I might exchange it though for other reasons.

[tread]

my R was low too...so low that i had to stick my finger in a hole to get to the key!
i dont know why they told you it was normal. it is not normal. also there is a 14 day period where you can return for any reason. they shouldn't have charged you a fee. i would call customer service and try to get reimbursed for that. all they keys should be at the same level.

the 10 dollar restocking fee is a valid fee for returning a phone and exchanging if not defective, this is a new policy that went into affect october 3rd, 2008...

unfortunately the corporate world dictates what is defective or not, and unless it says that specificly in t-mobiles intranet network that this is an issue with the phones and customers should be able to replace them, i'm guessing that customers are stuck with paying the fee because they're not directed to waive it... and i'm not aware that this issue has been recorded. yet.

[djwaz]

Overall I love my G1, but I did notice also my F and R buttons on the keypad are way lower than any of the rest of them. I wonder what the deal is?Can this be repaired? Most likely just looking at a replacement G1 in the future. I'llbe trolling the forums for more info in the meantime...

[pickylisa]

2 through 8 is all i can see in low light drives me crazy they should really let us know if it can be fixed or not so we can exchange it or learn to live with it......

[tread]

unfortunately, give it some time... i'm sure there has to be enough registered complaints for this issue to become official with t-mobile... with 30 million customers, they can't just on the fly deem something a warranty issue without waiting for sufficient numbers...

if anybody had a defective dash, they would know that t-mobile does and can make good on warranties... supposedly a screen bracket was not installed on some dashes in a certain large batch, and the screen would just crack without you even doing anything to it... i don't know officially, but my guess is maybe temperature changes, who knows... so many people had this issue and t-mobile found it odd that so many were breaking, that they had htc research it and voila, they found the answer...

so if a broken screen can be deemed under warranty (obviously one of the things that happens to any phone the most), i'm sure a keyboard issue can as well

[Melody]

keep an eye on those R keys guys. mine was just a little below the surface when i got it and now its way down in a hole and the keys around it have sunk too. i hardly even use the keyboard

[nyijedi]

keep an eye on those R keys guys. mine was just a little below the surface when i got it and now its way down in a hole and the keys around it have sunk too. i hardly even use the keyboard

Damn, that sucks. I also have a low R key and C key and it is a slight annoyance. I sure hope they don't sink further.

[essdub]

yeah i feel you man, i wanted so bad to like the bronze one but i just couldn't, it was so hard to see da keys sometimes especially while trying to drive n text (which no one should attempt) i had to get the black one. R.I.P. My Bronze G1

[bugmenot1]

how were you guys able to exchange it at the tmobile store?

I went there and they said no, you have to send it back to tmobile and re-order a black one

[oomikeyboy]

how were you guys able to exchange it at the tmobile store?

I went there and they said no, you have to send it back to tmobile and re-order a black one

yep. I sent mine back and told them i didn't want a replacement. Then afterwards i just went into the store and signed the 2yr contract there and took out a phone. Going through the store is SO much easier...

no idea why i preordered. It came the same time as the release in stores ;\