Dial and Home buttons stopped working

[Grimm]

Yeah, I'm back in action too. I wonder what caused it tho? Probably some sketchy app I installed, I didn't put back near as many after the restore.

[webrun]

What causes the Home button to quit? I don't know for sure. I think in my case, I loaded something on my G1 sort of by mistake (long story). Anyway, I am suspicious that it may have somehow corrupted the OS software of the phone.

In any event, after it happened, since the G1 is a computer, I figured like most computers, most problems are software, not hardware related, so I thought the best thing to try was a factory reset, in case of software corruption. Et voila, luckily, it worked!

I also figured if I were to call T-Mo tech support, they would probably tell me to do a factory reset first anyway.

[inportb]

Hm, the symptom resembles what some people get from a botched Setup Wizard. It's usually fixable by re-running Setup Wizard to completion (using Any Cut) in that case.

[aspiers]

Originally Posted by inportb

Hm, the symptom resembles what some people get from a botched Setup Wizard. It's usually fixable by re-running Setup Wizard to completion (using Any Cut) in that case.

Thank you SO much! I searched everywhere for a solution to this because I really didn't want to do a factory reset, and I finally found your post which fixed it for me.

I have only had my G1 three days and already have had to rerun the setup wizard twice to fix this. I don't know what's causing it - presumably some rogue application? - but it's definitely a serious bug which needs looking into. Even worse, in my case it seemed to be preventing me from receiving calls - all incoming calls went straight to voicemail. Do you happen to know any more about what might cause it, and why it happens? Thanks!

For the benefit of anyone else with this problem, here are the full details of how to fix it without a factory reset:

1. Install AnyCut from Android Market
2. Go to the home screen
3. Long press on the wallpaper
4. Tap "Shortcut"
5. Tap "Any Cut"
6. Tap "Activity"
7. Choose "Setup Wizard" from the list of activities
8. Tap "OK"
9. There should now be a Setup Wizard icon on your home screen. Follow the wizard through to completion and the dial / home / hangup hardware keys should now be behaving normally again.

[aspiers]

Good news, it can be fixed without a factory reset! See:

http://androidcommunity.com/forums/s...726#post132726

[aspiers]

Good news, it can be fixed without a factory reset! See:

http://androidcommunity.com/forums/s...726#post132726

However it's a serious bug and the cause needs to be prevented ...

[inportb]

Hm... this is interesting. The fix has always been permanent for me. If you keep seeing this problem, perhaps you need to reboot the phone... or the factory reset may be the only solution.

[titico]

hello, i'm really new here but i've had the same problem with the tow buttons, and it turned out just perfect with the AnyCut app.

Thank you =)

[Sowmya]

Originally Posted by aspiers

Thank you SO much! I searched everywhere for a solution to this because I really didn't want to do a factory reset, and I finally found your post which fixed it for me.

I have only had my G1 three days and already have had to rerun the setup wizard twice to fix this. I don't know what's causing it - presumably some rogue application? - but it's definitely a serious bug which needs looking into. Even worse, in my case it seemed to be preventing me from receiving calls - all incoming calls went straight to voicemail. Do you happen to know any more about what might cause it, and why it happens? Thanks!

For the benefit of anyone else with this problem, here are the full details of how to fix it without a factory reset:

1. Install AnyCut from Android Market
2. Go to the home screen
3. Long press on the wallpaper
4. Tap "Shortcut"
5. Tap "Any Cut"
6. Tap "Activity"
7. Choose "Setup Wizard" from the list of activities
8. Tap "OK"
9. There should now be a Setup Wizard icon on your home screen. Follow the wizard through to completion and the dial / home / hangup hardware keys should now be behaving normally again.

Thanks a lot ..It worked perfectly.

[benge]

I've been having this problem on my girlfriend's G1 for ages now, we've already done 3 factory data resets on the darn thing. Same issues as everyone's already listed, home & dial buttons not working but lighting up when you press them, screen lock has disappeared although enabled, all calls to the phone go to voice mail, long press power button menu only shows 'power off' option, also a problem I haven't seen listed so far; her default notification ringtone automatically set itself to some stupid jangly music.

After this happening for the forth time, I went looking for answers and found this thread. I was over joyed when I read that anycut'ing a shortcut to setup wizard and running through that would sort the (really annoying) problem. Only problem was there were two lots of most things in the activities part of anycut (e.g. two 'setup wizard' selections to chose from). I chose the first one which when loaded , brought up the location consent part of the wizard the just disappeared when I hit next. I then tried the 2nd setup wizard option in anycut which launched the setup wizard from the start. I thought I was on a roll now, but unfortunately the wizard just kept force closing right after signing in with her un & pw, so now I've bit the bullet and done yet another factory data reset.

I personally mess about with my G1 quite a bit, trying out different home replacements and the like, but she's only installed a handful of apps & hadn't installed anything for ages, so I really don't know what makes it happen.

If anyone hears of another way to fix this problem without using the setup wizard or even better, a permenant fix, please put it up here and save the last of my hair from being pulled out, I will appreciate it greatly.

Many thanks for all the help so far