T-Mobile employees clueless about the G1

[arpnsharma]

Originally Posted by tread

well, i'm sure you know about the mobile solution if you're an indirect dealer... a phone that is so tied into t-mobile and is a featured product like the sidekick, i wouldn't want authorized dealers selling them either... no support, wheel and dealing is your game...

i'm not trying to talk down about indirects, cause some are good, but in general selling t-mobile only products only in corporate stores just makes sense for the business and for customers

I know TMS, I know how they wrk, and their reputation.I get constant complaints from customers(not my customers) and CS agents alike about TMS..even had a canse of Identity theft.. an employee used customers social to get 3 lines and had been using it for quite some time when she just went to do a credit check...

Now u say it makes sense to sell t-mo products at tmo stores only...whn we..not only I but all the indirect delears.probly make more thn 60-70% of total tmo sales... and Most of Us give better experience to customers than a corporate store...I could get you atleast 50 of my customers who came to my store sayin that the corporate stores were not only rude but unhelpfull.. ohh and i fgt. they did happen to mention that we trick customers by selling them used and refurbished phones... I had got that in recording.. since i was secret shopping/or spying arround...and ofcourse all tht store did was write a letter to tmobile hq? wtf? whts it gotta do with hq?
Oh well I guess T-mo wants to be a lil baby and not share...thts fine.. i can make my quota by selling the 08 anytime...