T-Mobile Employee Help-TEXAS!!

[Dash8310]

Anybody work in Tmo tech support or infrastructure support that actually knows what's up with their various markets?

I live in an area supposedly saturated in EDGE coverage but I'm stuck on GPRS 24/7. I always have a strong GPRS signal but my d/l speed is stuck right around 40kps!?!

After talking to several different tech support reps at T-Mobile, I find out that the city I live in (San Angelo) is in the Dallas market even though it's 4 1/2 hours away. Supposedly all of Texas will have 3G coverage by mid 2009. I really don't even care about 3G at this point...I'd be happy with EDGE.

My wife is an iPhone user and has about 3 x speed on AT&T EDGE. I love my phone, but I'm seriously contemplating cancelling my contract, ulocking my G1, and switching to AT&T. I feel a little misled by TMO and their sales reps by telling me I had EDGE in my area.

Any advice or help would be great!

[Rawgerod]

First of all dont go crazy... Second when they say you are in the dallas market , doesn't mean you are sharing the same infrastructure as dallas..I believe the outskirts of dallas dont even have 3G ... I was in austin last month a 3G area and I wasn't getting 3G all the time.. you are 60+ miles away from D/F and i highly doubt you share that with them... but im not "Tmo tech support or infrastructure support " i just stayed at a holiday inn last night!!!

[Krak]

Anybody work in Tmo tech support or infrastructure support that actually knows what's up with their various markets?

I live in an area supposedly saturated in EDGE coverage but I'm stuck on GPRS 24/7. I always have a strong GPRS signal but my d/l speed is stuck right around 40kps!?!

After talking to several different tech support reps at T-Mobile, I find out that the city I live in (San Angelo) is in the Dallas market. Supposedly all of Texas will have 3G coverage by mid 2009. I really don't even care about 3G at this point...I'd be happy with EDGE.

My wife is an iPhone user and has about 3 x speed on AT&T EDGE. I love my phone, but I'm seriously contemplating cancelling my contract, ulocking my G1, and switching to AT&T. I feel a little misled by TMO and their sales reps by telling me I had EDGE in my area.

Any advice or help would be great!


The only thing the tmo reps can tell you, is what you can find out by yourself by looking at the coverage map on the website, thats all they do. And according to over 10 tmo reps that ive spoke with, including some i know, Theres no annoucment of any kind about any more 3g markets past i believe next month, So the mid 2009 thing i believe is them just telling you what they want....but yea...your area looks like its covered in edge....next time you call, ask to speak to a supervisor and tell them to figure out why you aint gettin it....if dallas market is anything like the way houstons market is...then you should defintally have it....
________
Roy Lunn (http://www.dodge-wiki.com/wiki/Roy_Lunn)

[numereins]

You can actually go on the Tmobile website, type in your address and it shows you what coverage is suppose to be in your area... Check it out...

[Dash8310]

You can actually go on the Tmobile website, type in your address and it shows you what coverage is suppose to be in your area... Check it out...


Yeah.... That's why I believe I should have EDGE. According to the site I should get EDGE SOMEWHERE in my city, but it's steady GPRS. T-Mobile just tells me to reset the phone. I've also switched out the SIM on their recommendation and still no resolution.

[s15274n]

Raleigh NC has been confirmed 3g by mid-09 by two T-mo VP's so I would assume your area could be in the same timeline. I did not realize our phones would work on anything other than 3g, edge or wireless for data. What shows on your data bar, if not an "e"?

[Dash8310]

Raleigh NC has been confirmed 3g by mid-09 by two T-mo VP's so I would assume your area could be in the same timeline. I did not realize our phones would work on anything other than 3g, edge or wireless for data. What shows on your data bar, if not an "e"?


It's a big G (GPRS). EDGE is an upgrade of GPRS so it works, but it's slooooow. It's about the equivalent of a 56K dial-up. It works ok for mobile versions of websites, text, IM, and Gmail. Anything requiring a little more bandwidth is pretty much useless i.e. YouTube. T-Mobile elevated my problem to it's engineers so hopefully they can give me a workaround.

[Dash8310]

Yeah doing a hard reset (pull the battery) did not do anything. The simple answer maybe that it's GPRS only in my area, which makes no sense from a marketing perspective when they and AT&T are the only GSM carriers in my areas.