robmpulse
11-20-2008, 11:58 AM
Well, it happened. After 14 years of having a cell phone, i finally lost one. I have had a cell phone since i was 15 and this is the first one i have ever lost. Oh well, sh*t happens.
So, i call the next morning after loosing my phone. I call t-mobile, ask them to suspend my service and transfer me to asurion. They do and i set up my claim. It is 10am on tuesday. I lost my phone monday night around 1-2am. So my claim is set up and i am told an adjuster would contact me.
Fast forward to wed morning. I call as i had not heard anything. I did not have asurion's number, so i call t-mobile first. They ask me if i would like to suspend my service. What, what! I guess they forgot to do such the day before. Good thing no one ran up a huge bill on my account!
So they get me over to asurion. They tell me my claim was denied because there was a common number called after the date in which i reported my phone was lost. I state that is impossible and ask for specifics. She could not give me any and she tried to end the call. I basically had to plea to get the adjuster on the phone and continue the call. I finally get the adjuster and he informs the the same thing. I explain to him that it's impossible unless someone tried to call out other than me as i had in fact lost my phone. He acted like i was lieing and that he did not believe me. So i ask for exact details, time of call, etc. He informs me that the last call was made around 1am on 11/18 but my phone was reported with a lost date of 11/17. I informed him that i told them i lost the phone around 1am as that was the last time i remembered using it and the operator asked if that was monday night. So i agreed. It took me 15 mins to get him to understand the technicality between am and pm from one day to the next.
Then i was told that i had to open a whole new claim and that it would be 24 hours for another adjuster to call me back.
I raised hell and finally got him to go ahead and approve my claim as this was not my mistake but their's. Even though he never would admit their wrong doing and insisted i should have been more specific.
So fast forward to this morning. I get a call from my girlfriend who has the day off. She tells me my phone came in.
With no sim card!
So i call t-mobile and they want to charge me $20 bucks for it.
I raise even more hell as even if i had to pay for one and had to do it seperate, someone should have told me this alread and i should not have been left to find out on my own.
So i call my local rep that i bought the phones from. He is going to give me a free sim card.
I absolutely raped them on the survey that is given after setting up a claim. Please make sure you do this. Do not give them credit for bad service.
While i know it will most likely do no good.....
Anyhoot....
Cliff's notes - asurion absolutely sucks.
I will be calling my auto insurance carrier and seeing how much insurance through them costs. My friend has his iphone insured with state farm for like 40 somrthing bucks a year. And with no deductible.
Screw asurion.
/rant
lol
So, i call the next morning after loosing my phone. I call t-mobile, ask them to suspend my service and transfer me to asurion. They do and i set up my claim. It is 10am on tuesday. I lost my phone monday night around 1-2am. So my claim is set up and i am told an adjuster would contact me.
Fast forward to wed morning. I call as i had not heard anything. I did not have asurion's number, so i call t-mobile first. They ask me if i would like to suspend my service. What, what! I guess they forgot to do such the day before. Good thing no one ran up a huge bill on my account!
So they get me over to asurion. They tell me my claim was denied because there was a common number called after the date in which i reported my phone was lost. I state that is impossible and ask for specifics. She could not give me any and she tried to end the call. I basically had to plea to get the adjuster on the phone and continue the call. I finally get the adjuster and he informs the the same thing. I explain to him that it's impossible unless someone tried to call out other than me as i had in fact lost my phone. He acted like i was lieing and that he did not believe me. So i ask for exact details, time of call, etc. He informs me that the last call was made around 1am on 11/18 but my phone was reported with a lost date of 11/17. I informed him that i told them i lost the phone around 1am as that was the last time i remembered using it and the operator asked if that was monday night. So i agreed. It took me 15 mins to get him to understand the technicality between am and pm from one day to the next.
Then i was told that i had to open a whole new claim and that it would be 24 hours for another adjuster to call me back.
I raised hell and finally got him to go ahead and approve my claim as this was not my mistake but their's. Even though he never would admit their wrong doing and insisted i should have been more specific.
So fast forward to this morning. I get a call from my girlfriend who has the day off. She tells me my phone came in.
With no sim card!
So i call t-mobile and they want to charge me $20 bucks for it.
I raise even more hell as even if i had to pay for one and had to do it seperate, someone should have told me this alread and i should not have been left to find out on my own.
So i call my local rep that i bought the phones from. He is going to give me a free sim card.
I absolutely raped them on the survey that is given after setting up a claim. Please make sure you do this. Do not give them credit for bad service.
While i know it will most likely do no good.....
Anyhoot....
Cliff's notes - asurion absolutely sucks.
I will be calling my auto insurance carrier and seeing how much insurance through them costs. My friend has his iphone insured with state farm for like 40 somrthing bucks a year. And with no deductible.
Screw asurion.
/rant
lol