Get a replacement now!

[RDILLZ]

first of all, anyone with squeaks, send your phone back now! I just recieved my replacement G1 friday and its so much better than the preordered one. No sqeaks, and the battery last about 4× longer. It also came with an adapter so you can use all of your old head phones! Didnt get that with the preorder. The keyboard is better as well. I get more feedback from the buttons. Everything is faster. BTW, It also came with the update RC28.

[pinaytoy]

it came with an adapter? 3.5mm? damn if it did ima hit up tmo for a set. that would be so wrong if loyal customers didnt get it and newbies or peeps that got the phone after the pre-order did. ima raise hell in a tmo store! thanks for the info.

[Fare]

are you able to do this if your past the 14 day period? no insurance?

[RDILLZ]

YES! 3.5mm!

[pinaytoy]

are you able to do this if your past the 14 day period? no insurance?

you dont have insurance? that sucks. atleast you have your 1yr manufacturer warranty. yea if it creaks or you have manufacturer problems then im almost 100% sure you can bring it in. they have to exchange it, cuz its not your fault.

[DaveRL]

I second that!

My original G1 creaked when pushed in the lower right corner of the screen.
Got the replacement on Thursday. No creak + headphone adapter + RC28

GPS seems a bit worse at finding my location though but as RDILLZ said the battery
life does seem much better. I wonder if that has anything to do with the GPS. I did notice that my original G1 would have times where the GPS icon would be on quite a bit (couldn't turn it off from OS or other apps) and the battery life seemed to be quite a bit worse when this happened.

Overall I'm much happier with then new G1

[Fare]

think I may go down to the local T-Mo store Monday then, the keys in the left corner are pressed in. Do I just bring in the box and all the contents and do the replacement there or do they send away for it? if they send away, do i get to the keep the phone until it comes in?

[pinaytoy]

think I may go down to the local T-Mo store Monday then, the keys in the left corner are pressed in. Do I just bring in the box and all the contents and do the replacement there or do they send away for it? if they send away, do i get to the keep the phone until it comes in?

bring everything in and demand a new phone. give them hell. (thats what i would do) they might give you a new phone right there since its defective. but whatever happens you should update us on this thread. im sure we would all like to know what happened. good luck.

[DaveRL]

I called T-Mobile end of October and they sent the replacement after about a week. I got my original from the T-Mobile web site and delivered on 10/21.

I would try the store first then try calling customer support.

[smilez_c]

first of all, anyone with squeaks, send your phone back now! I just recieved my replacement G1 friday and its so much better than the preordered one. No sqeaks, and the battery last about 4× longer. It also came with an adapter so you can use all of your old head phones! Didnt get that with the preorder. The keyboard is better as well. I get more feedback from the buttons. Everything is faster. BTW, It also came with the update RC28.
When Did you order the replacement one? I sent mine on Nov 5th and hopefully I will get the new batch. Unfortunately I'm getting a black one now I wanted another bronze but they tell me they are sold out :(:(

[RDILLZ]

Yeah even if you have to send it back while you wait for the new one...do it! I believe I was past the 14 days, but I didn't care! I called, let them know my prob, which was really their prob, and they told me it would be no prob!lol..seriously its unexceptable and you should let them know that!

I just sent the preorder back yesterday. I called and gave tmo the tracking #s, then they credited my account for the phone & shipping cost!

[DreamcastDC]

Well I called on Nov 6 and asked for a replacement phone under the 30 days buyers remorse policy(California), they shipped it out on Nov 7, UPS shows that I will be getting it on Nov 11.. Hopefully I will get one of the new batch...

[NetCom]

Well, it seems I am the only one who has no problems with first G1 I received. Battery life improved after I got first update to RC29 (RC28 was skipped for me for some reason) and now lasts instead of 2.5-3 days - 4 - 4.5 days.
I am no moderate user though but I do use phone and do talk a lot :) ...

No creaks (DIY fix) and everything else is just as you are explaining on your second phone. Keyboard is good, everything works fast, very stable, no problems whatsoever... I am still testing it and as you said I still have 1 year warranty to go by due to my 14 days past about 4 days ago...

[Fare]

under what conditions does t-mo not take back a phone? let's say you accidentally dropped the phone from out of your lap when getting out of a car and there's a couple indentations in the corner of the phone...

[lyricalluna]

I called in to customer care about last Wednesday, I ordered during the pre-order and they are sending me a refurbished! Does that sound about right? Because my trackball isn't as sensitive as when I got it..and I know there is a 30 day return policy in California but I pre-ordered so I don't know if that counts or what? The refurb is already on its way..so I dunno...any thoguhts?

[snoslicer8]

under what conditions does t-mo not take back a phone? let's say you accidentally dropped the phone from out of your lap when getting out of a car and there's a couple indentations in the corner of the phone...

When I did my replacement over the phone through customer care, they had me go to the local store (G1s are not sold in my non-3G market) to have the employees verify no physical or water damage. The employees called in, verified no damage, then they did my replacement no questions asked.

Since I was beyond the 14 days, they did a post-exchange. This means that I got to keep using my current G1. They sent me a brown box with JUST the phone in it...I had to keep my own battery, back cover, and MicroSD card.

My replacement did NOT come with a headset adapter or a software update...I am still on RC19.

The customer care rep id waive my replacement shipping charge, however...I had my replacement to my door the next day after I called, for free. I love the big pink T.

[snoslicer8]

I called in to customer care about last Wednesday, I ordered during the pre-order and they are sending me a refurbished! Does that sound about right? Because my trackball isn't as sensitive as when I got it..and I know there is a 30 day return policy in California but I pre-ordered so I don't know if that counts or what? The refurb is already on its way..so I dunno...any thoguhts?

The "refurbished" thing is part of their script...they told me the same thing, and I got a brand new device...just didn't have any of the accessories with it. It literally looks like they took a new one out of the box and took the battery and back cover off of it and sent it to me. The original screen protector (not a replacement) was still there, and I still have RC19, which means it prolly has not connected to the network before I got it.

[NetCom]

I called in to customer care about last Wednesday, I ordered during the pre-order and they are sending me a refurbished! Does that sound about right? Because my trackball isn't as sensitive as when I got it..and I know there is a 30 day return policy in California but I pre-ordered so I don't know if that counts or what? The refurb is already on its way..so I dunno...any thoguhts?

If you live in California and you have 30-day return policy here is how it should be: once you received the phone you count your 30 days from that date. You most likely received it on October 20th let's say and you have until November 20th, 2008 to return the whole thing.

Now here is the fishy part - You should NOT accept refurbished unit. You have right to get brand new phone under 30-day policy. That would mean you are paying 179.99 for refurb and that's just not right. I do not like refurbs but if that's replacement warranty agreement - oh well... but, you being under 30-day return policy you should get brand new phone.

My advice is: cancel that replacement and tell them why. Go return your phone (to store if you got it there, or call 611 and return it to them) and then order brand new one because I think that T-Mobile is trying to play you out on this one.

So far T-Mobile was ok to me but that's just because I like to yell and scream :) ... jk - but you have to be demanding to get your things done...

[NetCom]

The "refurbished" thing is part of their script...they told me the same thing, and I got a brand new device...just didn't have any of the accessories with it. It literally looks like they took a new one out of the box and took the battery and back cover off of it and sent it to me. The original screen protector (not a replacement) was still there, and I still have RC19, which means it prolly has not connected to the network before I got it.

All phones that are sent without battery cover and just as bare bone units are refurbished no matter how new they look like. It is not like getting refurb phone from third party store where scuffs may appear, etc. T-Mobile sent me about 3-4 units as replacements (refurbs) and they looked brand new - not a single scuff or scratch or anything ... however, I confirmed all times these were refurbs.

So, once under 30-day warranty you are entitled to get brand new phone with all accessories and return the previous package with everything in the box you have received the first time.

[AndroidCaz]

Ok I have a question about this replacement stuff. I have a bronze G1 that I bought off someone, only thing is, I got the phone, the box and SDcard only, had to get my own charger. Will tmo still exchange it if I have any manufactured issues?

[NetCom]

Ok I have a question about this replacement stuff. I have a bronze G1 that I bought off someone, only thing is, I got the phone, the box and SDcard only, had to get my own charger. Will tmo still exchange it if I have any manufactured issues?

Your G1 replacement request will most likely be refused. Since you did not purchase it from them they have no responsibility towards your unit.

You will be most likely directed to contact the manufacturer to resolve any issues. In this case that would be HTC :rolleyes:

[coyote711]

Seems like a good idea but I ask for a replacement and they send me the box that has the phone and the envelope to send the "defective" one. In the box what does it contain? The phone of course but what about the 3.5mm adapter? I remember when I had problems with my Samsung T-619 (I had to send it in 6 times and eventually they let me get the KRZR) all they did was send me the phone WITHOUT the battery and the envelope to send the defective one. So if I ordered a replacement for the G1 would they do the same? If they did that really wouldnt help the 3.5mm adapter and battery problem since i am just using my old battery... Is there something specific I have to ask for?

[DreamcastDC]

Damn I hope I don't get a refurbished unit, but they did told me to ship back everything that was included with the original unit(except the sim card), so probably not, well gonna find out on Tuesday.

[NetCom]

Seems like a good idea but I ask for a replacement and they send me the box that has the phone and the envelope to send the "defective" one. In the box what does it contain? The phone of course but what about the 3.5mm adapter? I remember when I had problems with my Samsung T-619 (I had to send it in 6 times and eventually they let me get the KRZR) all they did was send me the phone WITHOUT the battery and the envelope to send the defective one. So if I ordered a replacement for the G1 would they do the same? If they did that really wouldnt help the 3.5mm adapter and battery problem since i am just using my old battery... Is there something specific I have to ask for?

Replacement phones have better battery life not because of battery but all the updates that recently took place. Battery quality it seems is totally ok - it is just OS using to much of the battery.

I did not quite understand your question but once you get UNIT without back cover and no battery - just bare bone unit - you got Refurb with no doubt.

[NetCom]

Damn I hope I don't get a refurbished unit, but they did told me to ship back everything that was included with the original unit(except the sim card), so probably not, well gonna find out on Tuesday.

Most likely you will be getting brand new since they told you to send all old thing back together... see what you get and let us know ...

[EDF587]

I have a week left, Friday, before 6 o clock is when i can turn mines in, I'm trying to exchange for a Bronze one in Houston.

[NetCom]

I have a week left, Friday, before 6 o clock is when i can turn mines in, I'm trying to exchange for a Bronze one in Houston.

Why ppl go for bronze one? Does it still have the lighting problem where keyboard is not well lighted?

[lyricalluna]

I'm wondering if I should just take my phone into the store and have them do the return there instaed of having the hassle of sending it back

[jgoldy15]

The past few days my phone has become excessively squeeky and creaky, sounds as if I'm walking on old wooden floors. I just called customer care and told them about the issue and they are sending me a new device via express with no charge.

Of course for them to do the exchange, they had to do some troubleshooting and wanted to wipe the device... Kind of funny since the software has nothing to do with the hardware issue. I just pretended I did it and everything was good to go.

[jtuaz0n]

Getting a replacement phone, just called in. My phone creaks horribly.

[lyricalluna]

Yeah, they did that to me too. Had to wipe my device and everythingng even though it was the trackball. They are sending me a new device now...BUT it's on backorder! So supposedly I won't be getting it delieved until Nov 24th

[PhxBlue]

it came with an adapter? 3.5mm? damn if it did ima hit up tmo for a set. that would be so wrong if loyal customers didnt get it and newbies or peeps that got the phone after the pre-order did. ima raise hell in a tmo store! thanks for the info.

It sure did. I got a replacement yesterday and it came with the adapter..

[NetCom]

It sure did. I got a replacement yesterday and it came with the adapter..

Have you been in 14-day (or 30-day) return policy or you were out of it and got brand new phone as the replacement under the warranty?

[PhxBlue]

14-day.
...

[hpk321]

Dilemma Dilemma. So I'm on my third phone. The first one had a ridiculously loose screen. Second one was nice and sturdy but has a dead pixel. Now this one creaky, squeaky, and kind of loose screen (but I can live with it). I did the DIY fix for the creaking using tape between where the screen closes and it actually seems to be ok. Not sure if I should just keep the phone the way it is or return it. I might look crazy if I try to return it again and I'll probably get another phone with similar problems or maybe even worse. I have to say the phone is great though and is defiantly the best phone I've had. Do you have to return it to the same store that it was bought at or can it be any T mobile store?

[RDILLZ]

These newer G1s seem put together better. I get a better click on the keys when typing. The auto-punctuate, & auto caps haven't missed yet. I'm very pleased!

[PhxBlue]

I'm on my 3rd as well. Soooo much potential in this phone, it just needs refinement. My 3rd one here seems to have a loose screen too.

[FSUftbllfan]

I'm still on my first G1 and I absolutely love it, however it does have a dead pixel and a fairly squeaky screen. These are things I can live with, but would it be worth going through the hassle to try to get a new phone? I am outside of the 14 day period.

[PhxBlue]

Not if you are outside 14 days.

[*susan*]

Wow, I am sorry so many of you are having problems. I guess I am a lucky one too. My phone works perfect and I have great battery life. I am glad to see that t-mobile is working with you. I would definitely demand a new phone as opposed to a refurb, though.

[PhxBlue]

When I went to Tmobile yesterday I told them I will not leave there with a refurb. They assured me that they don't keep refurbs in store and only replace phones with brand new units. Mind you that was IN STORE. I wouldn't bank on that ordering one online or phone.

[FSUftbllfan]

Not if you are outside 14 days.

I am, but I do have insurance, and obviously still the manufacturers warranty. I have no doubt that if I called in I could get them to replace the phone, but will I just get another phone with the same or different problems was more of my question.

[PhxBlue]

Hmm depends on manufacture date I would assume. When I got my first I had a super squeaky screen, second one had a twisted frame on it, this 3rd one has a somewhat wobbily screen on it and came with RC28 and a 3.5mm adapter instead of RC19 and no adapter like the other two.

[jrokwitdacapitals18]

I'm getting a replacment but they been backorder till like the 11th I think. I can't wait bc it sounds like someone opening/closing a old creaky door on my g1.

[jgoldy15]

A little more history. I pre-ordered mine got it on the 21st of October, called today for a replacement due the squeaky screen and they are sending mine 3 days express and I should receive it by Wed or Thur. We will see!

[kaysesoze]

damn i got my replacement i think on the 1st of november, and i didnt get the adapter for the headphones... but like i was saying in a thread that i made about sending the creaky phones back that my replacement unit was put together better..

[jrokwitdacapitals18]

how r people getting replacments so fast when the guy told me they been backorder till the 11th?

[rereTHEEbeast]

so does this mean tht whn i buy mine nxt week i will get it this way ?
like with all the stuff ?

[rereTHEEbeast]

how r people getting replacments so fast when the guy told me they been backorder till the 11th?

aybe thts y thy are forced to back order .. too many fones to replace

[ANDROID224]

GUYs would you stop worrying about get a refurbished phone i was told by one of supervisors at tmobile on the phone that they will not be sending any refurbs out unless you passed your 14 days but even then only a select few would be get refurbs all the rest will be receieving new ones.

[orange]

this is crazy. why they didn't give us the adapter and now they do. that's not fair.
maybe I should make up some problems to exchange it.

by the way, has anybody had a problem with the browser? I was on ebay and all of the sudden my browser just shut off and frozen home screen showed up. after a few second I opened browser again but it was google page. no more ebay. hmmm

[Paging Dr B]

the only thing im pissed about is the headphone adapter. I wonder if i call customer service and complain if they will mail me one. It doesnt seem right.

[XDViPeR]

argh i want those headphone adapters also. we should all call tmobile and ask for ther adapters to be mailed in
its not fair that the early adapters didnt get any.

[XDViPeR]

argh i want those headphone adapters also. we should all call tmobile and ask for ther adapters to be mailed in
its not fair that the early adapters didnt get any.

[jrokwitdacapitals18]

I could careless about the headphone adapter. I mean who actully uses the g1 as a music player?

[smilez_c]

I could careless about the headphone adapter. I mean who actully uses the g1 as a music player?
I second you on that...

[kaysesoze]

The adapter is good to have so that while charging you can listen to music or while watching a movie...
I wonder if they will send out adapters to people that already have the g1... I would send my replacement back but I don't want a squeeky creeky wobly g1...

[orange]

please let us know if anybody getting the adapter only (not with a replacement phone)
I'm calling Tmo like 3times a week already, so I don't wanna call them and cry about adapter this time.

[androidmonkey]

What do you mean the battery last 4x longer? My battery last about 12 hours, but it all depends on how I use it.

[essdub]

what kind of adapter is it, is it the one that comes with the shadow or is it a straight mini usb to 3.5mm adapter?

[krnboy503]

i called last week about the screen not responsive and the nice lady upgraded my shipping to overnight ups. got it the next morning :)
no creaking, perfect!

i guess its up to the person you talk to at 611.

[jrokwitdacapitals18]

i called last week about the screen not responsive and the nice lady upgraded my shipping to overnight ups. got it the next morning :)
no creaking, perfect!

i guess its up to the person you talk to at 611.

I guess my guy decided they were backordered

[Chri(S)tian]

I ordered a replacement g1 on Oct. 27 and is supposed to be delivered Nov.10th monday...does that mean mine will be the new so called "good" batch with the headphone adapter??

[DaYuMu6ft7]

It's funny that people are crying over adapters, 2nd & 3rd replacement phones...

While it's folks out here whom haven't received their 1st phone

SMH!

[collection]

I ordered a replacement g1 on Oct. 27 and is supposed to be delivered Nov.10th monday...does that mean mine will be the new so called "good" batch with the headphone adapter??
I'm with you brother, but I ordered mine on the 28th. I called T-Mo right now and they told me it is in transit and I should expect it on the 11th.

Hope its the *good* batch ones :)

[PHILLIPXENXCIEL]

i called them for replacement already~~takes about 3 days to reach me, hope is like what u said, much better then the one i got now~

[ghettoyungin718]

must be something wrong with me, i use my g1 as a music and video player..

[PhxBlue]

This is what came with mine.

http://img.photobucket.com/albums/v623/phxblue/DSCN1324.jpg (http://img.photobucket.com/albums/v623/phxblue/DSCN1324.jpg)

http://img.photobucket.com/albums/v623/phxblue/DSCN1325.jpg

(http://img.photobucket.com/albums/v623/phxblue/DSCN1325.jpg)http://img.photobucket.com/albums/v623/phxblue/DSCN1326.jpg (http://img.photobucket.com/albums/v623/phxblue/DSCN1326.jpg)

[Chri(S)tian]

That's one long adapter...

[jrokwitdacapitals18]

that's the one that come with the g1?

[DaYuMu6ft7]

Grrr!!!!

Now everybody is going to be calling T-Mo about this adapter...

[mayhemsr]

i got my phone on oct 30th i live in cali and have 30 day, I'm going to try to wait till about 11/25 and take my phone back to the store to make sure i get one of the new batch, when i went and got mines they had alot of black ones there from the first shipment. should there be any problem with this idea.?

[PhxBlue]

that's the one that come with the g1?

Yeppers...

[FSUftbllfan]

I could careless about the headphone adapter. I mean who actully uses the g1 as a music player?

Are you serious or was there some sarcasm that was intended and I just missed it? To me the point of having a device with so many capabilities is to reduce the number of devices you carry around with you. I used to have to carry a palm pilot, cell phone, ipod, and laptop if I wanted to browse the intenet/watch movies. If I have one device that will give me the functionality (which I now do!) Then why wouldn't I take advantage? I have my 1GB card completely filled with music and am waiting on the price of the 16GB to drop so I can then fill it with all kinds of tv shows, music, and movies for those long plane rides. Anyone who doesn't use the phone for a music player is not taking full advantage of the possibilities this fantastic device provides. Those are just my thoughts, all of which were typed from my G1 by the way!

[Melody]

my replacement was old :( hopefully the next one will be new and not have the same issues as the last two. sounds like the new ones are a lot better.

[Chri(S)tian]

my replacement was old :( hopefully the next one will be new and not have the same issues as the last two. sounds like the new ones are a lot better.

Do you remember when you ordered your replacement and when you received it?..

[krnboy503]

my replacement was new.
ordered it on november 6th and got it the morning of the 7th.

[RDILLZ]

The adapter was a nice touch, but im far more satisfied with the build quality and batt. life on this replacement! Seems like we were cheated for being early. Its just bad judgement not to send your sqeaky phone back. Mine had gotten so noisy, with every touch, I couldnt stand it. & now I see it wasnt the only prob. This new one is outstanding. A full day of constant use!

[jrokwitdacapitals18]

how do u know if u get a new one?

[collection]

Crossing my fingers that I got some of the new batch. Are you guys saying that the old batch are just the people who got it before the 28th of October?

[jrokwitdacapitals18]

if I get a refurb I'll be pissed.

[collection]

if I get a refurb I'll be pissed.

If I get an old version I'll be pissed! I ordered on the 28th, hoping on a new batch.

[jrokwitdacapitals18]

I order a replacment 2 days ago so I hope I get a new batch.

[VGPOP]

Are people really asking for a new replacement to have an adapter?

The adapter that costs about $6 dollars?

Oh man. People in here are really something.

I really don't know if I am a lucky person, but my phone has not given me any problems whatsoever (aside for the 3G connection when my free data expired, but there were problems in the city, not my G1)

My phone is perfect. All keys are perfect. Doesn't make any sounds. GPS is working. Market is working. Phone call is working.
Update is working.

Many people here are too picky.

Let me ask a question to the people that have gotten a replacement based on the phone being "squeaky".

Do you have to send your G1 first, T-mobile receives it, and THEN they send you a replacement?

What if the squeaking sound is a hardware problem that will continue?

I remember reading people having a squeaking sound after a few days or weeks they gotten their G1.

What if this is the same?

What if in two, three weeks the sound returns?

What will you do?

[RDILLZ]

Are you serious?!?! Ill just be picky then. not taking a squeaky, poorly made G1 when I paid my money.. If anyone just accepts a bad phone for the sake of not being "picky", then youre insane!

[VGPOP]

Are you serious?!?! Ill just be picky then. not taking a squeaky, poorly made G1 when I paid my money.. If anyone just accepts a bad phone for the sake of not being "picky", then youre insane!

You didn't understand my post, but if people are sending their G1's back to get a replacement just to have an adapter, that's picky.

[hpk321]

Does anyone know if you have to exchange your phone at the same store it was bought at? or can it be a different one? I'm on the fence as to whether or not I should exchange. On one hand the creaks and squeaks aren't so bad with the fixes and I wonder if I'll just get anoter phone with more problems. On the other hand I want a phone that doesn't make annoying noises.

[Melody]

Do you remember when you ordered your replacement and when you received it?..
i ordered it on oct 26th and recieved it last wed i think. they said the 10th but it came a few days early.

[71CH]

You didn't understand my post, but if people are sending their G1's back to get a replacement just to have an adapter, that's picky.

You obviously have not been following this thread

[pllb]

Does anyone know if you have to exchange your phone at the same store it was bought at? or can it be a different one? I'm on the fence as to whether or not I should exchange. On one hand the creaks and squeaks aren't so bad with the fixes and I wonder if I'll just get anoter phone with more problems. On the other hand I want a phone that doesn't make annoying noises.

Yes, you have to return it to the store you purchased it in. And yes you're right, it's a bit of a gamble as to whether you get a phone that's better or worse than your current but the new batches supposedly resolve the creakiness.

[jrokwitdacapitals18]

well just woke up from my dad screaming and my mom bc she gotta another package from qvc . So I decided maybe one package is mine and I see that there's a little package( couldn't be mine to small) but it said national return center on it. So I open it and it's the phone with no back,no battery, nothing but the shell. I was pissed bc I was expecting a new one but instead I get a naked one. I don't really care as long as the phone works right. So far no creaking(knock on wood) . Also b4 I took the battery outta of my old one I notice the update( about time ) . Also it seems like my new one is still on rc19.

[VGPOP]

You obviously have not been following this thread

Obviously.

[reggdog]

first of all, anyone with squeaks, send your phone back now! I just recieved my replacement G1 friday and its so much better than the preordered one. No sqeaks, and the battery last about 4× longer. It also came with an adapter so you can use all of your old head phones! Didnt get that with the preorder. The keyboard is better as well. I get more feedback from the buttons. Everything is faster. BTW, It also came with the update RC28.

I'm waiting on my replacement which should be here today, I also pre=ordered and it did the same as yours.

[jrokwitdacapitals18]

if my replacment phone came with rc19 then how do I get the update when I had the update with my old phone?

[romeo0119]

I just called to have mine replace. Back order until Nov 24, wtf. I'm P!ss off right now

[collection]

Well I did not get the adaptor

:(

EDIT: NVM YES I DID
It was inside the head phone packet

[VGPOP]

Well, you people made me do it....lol.

I just called T-Mobile and told them that my phone was having this horrible "squeak" sound (my phone in reality does have the sound, but is not as bad as the ones I've heard here. I think someone posted a Youtube video with the sound, and THAT WAS HORRIBLE).

Mine does make this sound. But I decided to call them, and representative said she spoke w/ her manager and he told her I can get a replacement.

I got mine on Oct 21st. So, I've had it for more than 14 days. Now today is 14th business day. I don't know if you count by days or business days.

Anyway, she said the same thing that a lot of people been writing here.

Remove sim card, battery, memory card, and back of the phone. She said I need to do a MASTER RESET before sending it, so my info is not stored on the phone.

She asked me if phone was damaged, water, etc. I said no.

They will ship it tomorrow (even though is a holiday, but UPS is open). I should get it this week.

After I get replacement, I have 7 days to return my old one, they will send me the box to send it back. If not, they charge me $376 bucks.

No charges. Nothing.

In regards to 3.5mm headphone adapter, she said she didn't even know it was shipping with replacement phones.

I told her if I get it, I get it. If not, no problem.

[newe1344]

True that G...heh...ok dumb.

Anyway, if you have a bronze g1 with RC19, don't (I repeat: DO NOT) test the reboot bug. If you happen to test it anyway, don't try the work around (<return>cat<return>). I just did it and spent all morning trying to get my data network back...

Luckily my phone was under the buyer remorse period (14 days) so I order my new black one today. I never did get the data network back.

Also, consider sending all bronze g1s with RC19 back, they do not get updates. If you happen to do the above, do not reset the factory settings, you will be locked out of the phone...

Are we still able to telnetd into root with RC30?

[RDILLZ]

Good move VGPOP! Might as well since you have to live with the phone. & it really is that much better!

[71CH]

How are you guys getting replacements? I was told that all colors were backordered til the 24th.

[RDILLZ]

Well, I ordered mine on 10/28, I was told they were on backorder til the 10th, and recieved it on the 7th. No matter what they tell you, order it anyway.

[newe1344]

Yes I was told I would recieve my phone in 4-5 business days. I called today.

[71CH]

Sounds good. I hope I get a "solid" one. My preordered one was flimsy as hell.

[jmstro04]

This may have been said, but they will not in-store return phones. You have to call and do it through customer service because they want you to go through tech support first over the phone. Make sure you call from a different phone off the bat.

[lilcleo001]

Spoke with 4 reps. already. Heres my situation. Order mine online, receive it on the 31st. of Oct.

My G1 creaks when I barely slide open (not fully, barley nudge). I can tell something is wrong with it because behind the screen, its starting to create a trail or scratch from opening the screen. As if its digging in. Ive had it for 10 days now. It also lags a lot when I only have 5 txt. Messages.

I spoke to a rep threw chat. I informed them I need my phone, being that I am on call. So I asked if I can go to a local store and exchange it there. "Elisha T" informed me I can go to a store and get a new one.

I called a TM store and they had 6 left. They would hold one for me. They said to bring the box with all contents and receipt. I then told them I ordered it online. He told me I could NOT exchange it because it was on a different inventory. So that I would have to send it back threw mail.


Well, I can't be without a phone so I chated with a rep. This person couldn't help me. He told me to call 611 to get help.


I called customer service and I spoke with a very nice woman. I can tell she was really trying to help and she felt bad I wasn't satisfied with the phone. I gave her the info I was given. She confirmed that the phone had to be sent back to the original place it came from. I told her what was wrong with the phone. She told me to call Tech Support so they can fix the squeeking. LoL. That's a hardware issue.


So I don't know what to do. How can I just exchange it at a store. I don't want to be stuck with it being like this. Any suggestions?

[hpk321]

Spoke with 4 reps. already. Heres my situation. Order mine online, receive it on the 31st. of Oct.

My G1 creaks when I barely slide open (not fully, barley nudge). I can tell something is wrong with it because behind the screen, its starting to create a trail or scratch from opening the screen. As if its digging in. Ive had it for 10 days now. It also lags a lot when I only have 5 txt. Messages.

I spoke to a rep threw chat. I informed them I need my phone, being that I am on call. So I asked if I can go to a local store and exchange it there. "Elisha T" informed me I can go to a store and get a new one.

I called a TM store and they had 6 left. They would hold one for me. They said to bring the box with all contents and receipt. I then told them I ordered it online. He told me I could NOT exchange it because it was on a different inventory. So that I would have to send it back threw mail.


Well, I can't be without a phone so I chated with a rep. This person couldn't help me. He told me to call 611 to get help.


I called customer service and I spoke with a very nice woman. I can tell she was really trying to help and she felt bad I wasn't satisfied with the phone. I gave her the info I was given. She confirmed that the phone had to be sent back to the original place it came from. I told her what was wrong with the phone. She told me to call Tech Support so they can fix the squeeking. LoL. That's a hardware issue.


So I don't know what to do. How can I just exchange it at a store. I don't want to be stuck with it being like this. Any suggestions?
I had a similar situation. This is what I did. I called 611 and asked to speak to someone in the "contract" department. Just keep asking they will not want to transfer you right away. I spoke to a very nice woman and explained that I preordered and was having issues with the phone and did not want to have to send it back before I was able to get a new one. She told me to send it via UPS and once I had a tracking # to call back with the number. She also put a memo in the system that I could walk into any T mobile store and purchase a new phone for the same price I paid during the presale. It worked for me, but not I have another phone with creaking.

[Don Won]

the creaking can't be stopped. i'm on my second phone and it wasn't doing it at first and now it's starting again. i've had my 2nd one for about a week now. i've even been more gentle opening and closing the screen and it is still starting. the phone is just not made well. i'm torn, because i like it a lot, but the negative things are starting to outweigh the good stuff.

[VGPOP]

the creaking can't be stopped. i'm on my second phone and it wasn't doing it at first and now it's starting again. i've had my 2nd one for about a week now. i've even been more gentle opening and closing the screen and it is still starting. the phone is just not made well. i'm torn, because i like it a lot, but the negative things are starting to outweigh the good stuff.

See? I knew this would happen.

It's the phone that is made that way. Well, I am getting a replacement this week, I'm going to have to live with it.

At first it doesn't do it, then the fun begins.

Watch all people that have gotten replacements say the same thing.

It will happen one way or the other.

Just give it time.

I just hope the one I get doesn't squeak louder than the one I have now.

[TMOG1]

Dont have any creeking like you guy are talking about. Had the phone for about 3 weeks

[jessecamp08]

I just spoke with a T-Mobile rep and I was outside of the 14 day period. My phone was creaking horribly and had terrible battery life. He finally agreed to sending me a phone, but it would be the bare bones unit. No back cover, battery, etc. I know you usually would think of this as a refurb, but since the phone was launched only a couple of weeks ago, do they really have refurbs?
Thanks,
-Jesse

[VGPOP]

I just spoke with a T-Mobile rep and I was outside of the 14 day period. My phone was creaking horribly and had terrible battery life. He finally agreed to sending me a phone, but it would be the bare bones unit. No back cover, battery, etc. I know you usually would think of this as a refurb, but since the phone was launched only a couple of weeks ago, do they really have refurbs?
Thanks,
-Jesse

That's how they're sending all replacements, I think.

Have people received it otherwise?

[TMOG1]

Has anyone had any luck getting a replacement due to memory issues? After a week of use I have to take out the battery because thats the only way the system clears itself. Everything slows down and takes multiples seconds to load if I dont do this weekly.

[lilcleo001]

So pretty much, if I'm able to exchange it, I'll still get that creaking sound.

Cheap...

[m_girault]

Spoke with 4 reps. already. Heres my situation. Order mine online, receive it on the 31st. of Oct.

My G1 creaks when I barely slide open (not fully, barley nudge). I can tell something is wrong with it because behind the screen, its starting to create a trail or scratch from opening the screen. As if its digging in. Ive had it for 10 days now. It also lags a lot when I only have 5 txt. Messages.

I spoke to a rep threw chat. I informed them I need my phone, being that I am on call. So I asked if I can go to a local store and exchange it there. "Elisha T" informed me I can go to a store and get a new one.

I called a TM store and they had 6 left. They would hold one for me. They said to bring the box with all contents and receipt. I then told them I ordered it online. He told me I could NOT exchange it because it was on a different inventory. So that I would have to send it back threw mail.


Well, I can't be without a phone so I chated with a rep. This person couldn't help me. He told me to call 611 to get help.


I called customer service and I spoke with a very nice woman. I can tell she was really trying to help and she felt bad I wasn't satisfied with the phone. I gave her the info I was given. She confirmed that the phone had to be sent back to the original place it came from. I told her what was wrong with the phone. She told me to call Tech Support so they can fix the squeeking. LoL. That's a hardware issue.


So I don't know what to do. How can I just exchange it at a store. I don't want to be stuck with it being like this. Any suggestions? Hey dude make up an issue with the phone it drops call when it switch to edge or anything thats anoying or tell them that keyboard lite on some buttons dont lite up and yes you'v to send it back to them but the will sent you another one beleive tha's what i did.:rolleyes:

[lilcleo001]

I know I can get a new phone. But I'm hoping I could just walk into a store and get one exchanged. I'm on call here at work so my phone has to be with me at all times. They told me it would take 3-5 days for me to get another one.

[sewsweet]

I called sun night to get replacements of both mine and my daughters; her's wasn't creaking as badly, but for what we paid for these things, any outside noises is not acceptable.
Well I asked the rep about refurbished phones, I was adamant that I would not accept refurbished phones; and she had me hang on, and when she returned, she did say that since the phones were so new, that a refurbished phone was not likely.

[jessecamp08]

I called sun night to get replacements of both mine and my daughters; her's wasn't creaking as badly, but for what we paid for these things, any outside noises is not acceptable.
Well I asked the rep about refurbished phones, I was adamant that I would not accept refurbished phones; and she had me hang on, and when she returned, she did say that since the phones were so new, that a refurbished phone was not likely.

Thanks for the heads up.

[JimDog]

So first of all I can't believe people are returning their phones due to a "creak". Not hating on anyone, but I WISH mine had only just creaked. Mine stopped booting completely. Had to send it back. According to UPS the replacement should be here tomorrow.

Now, here's the thing that's starting to worry me. I keep reading about everyone's replacement being just the phone and nothing else?!?!?! They had me send back EVERYTHING (CD, Manual, Charger, etc)....my expectation is that I'll have a brand new one (or even refurbished) with all of that with it.

Guess I'll find out tomorrow.

[abelincoln1979]

So I called T-mobile and told them about the creaking on my phone and the guy didn't seem to understand what I was talking about and he kept asking me questions then after awhile he had me remove the back cover and take the battery out then he asked me to look for a circle on the phone and i told him there was a white circle. after a minute or two of silence, he then asked where i wanted the replacement sent.
Has anybody else had t-mobile ask them to do that and if there was a white circle in the phone? does that white circle indicate a bad phone?

[95eg2mr]

no white circle indicates water damage if it turns red, the white sticker will absorb water and turn red or pink if water is exposed to it

[Vermithrax]

My experience...

called CS and they were more than willing to help. Told them about the wobbly screen and the creaking noise. She told me that this was the first that she has heard about it... yeah right. Anyway, she told me that I would have to deal with the "G1 Techs". They are the only ones that could process the exchange.

After talking to them for five minutes, I realized I knew more about this phone than they did. They also told me that they had no record of this problem being reported. My only option was to send the phone to them, have them determine that it was not something I did to the phone, and then they would replace it if it was not caused by me.

I called back three times and spoke to three different "specialists". They all told me the same thing. I told them that a hardware warranty should cover the hardware. They said it would cover things like the screen going black, keys not lighting up, etc. It does not cover the screen.

Warning to all... Get yours exchanged before your 14 days runs out. Otherwise you may be stuck with it.

[OneX]

My last day is tomorrow... so I called the CS Rep, and she told me that she can't help me at all and that I have to go to the TMO store (the one I bought it in) and ask there.

Mine has the creaking and all that stuff aswell. Should I try again tomorrow?

What did you guys say to get a new one?

[reggdog]

The CSR rep I talked to about 2 weeks ago was real cool. I told her about the creaking sound, and she sent me a new one received it today. The only thing I can think of is tmo is telling them not to take all defects back.

[mautai916]

The CSR rep I talked to about 2 weeks ago was real cool. I told her about the creaking sound, and she sent me a new one received it today. The only thing I can think of is tmo is telling them not to take all defects back.

wait... so t-mo isn't requiring for you guys to ship back the defective phones? :confused:

[jrokwitdacapitals18]

I talked to a tmo guy and he said he never heard of the creaking problem......yea right. But the guy was cool and gave me the replacment . I recieved it today but a little disappointed that it was just a shell not a brand new one in a box.

[orange]

Spoke with 4 reps. already. Heres my situation. Order mine online, receive it on the 31st. of Oct.

My G1 creaks when I barely slide open (not fully, barley nudge). I can tell something is wrong with it because behind the screen, its starting to create a trail or scratch from opening the screen. As if its digging in. Ive had it for 10 days now. It also lags a lot when I only have 5 txt. Messages.

I spoke to a rep threw chat. I informed them I need my phone, being that I am on call. So I asked if I can go to a local store and exchange it there. "Elisha T" informed me I can go to a store and get a new one.

I called a TM store and they had 6 left. They would hold one for me. They said to bring the box with all contents and receipt. I then told them I ordered it online. He told me I could NOT exchange it because it was on a different inventory. So that I would have to send it back threw mail.


Well, I can't be without a phone so I chated with a rep. This person couldn't help me. He told me to call 611 to get help.


I called customer service and I spoke with a very nice woman. I can tell she was really trying to help and she felt bad I wasn't satisfied with the phone. I gave her the info I was given. She confirmed that the phone had to be sent back to the original place it came from. I told her what was wrong with the phone. She told me to call Tech Support so they can fix the squeeking. LoL. That's a hardware issue.


So I don't know what to do. How can I just exchange it at a store. I don't want to be stuck with it being like this. Any suggestions?

I don't know if you already solved this problem or not. but here my story goes..
when I tried to exchange my phone, they told me I have to send mine first and they will send me when I have the tracking number to prove that I sent it.
so I asked why I can't have the phone first because I don't wanna be without a phone until the new one gets here. then they told me, he can put a note on my acct so after I send my phone, I can just walk into any store (of course after I call CS to give the ups tracking number) and get a "loaner phone"
it's not gonna be any fancy phone of course, but if you really need a phone for just calls and msgs and stuff, then it will work. If they really can't send you a new one first.

I decided not to exchange mine because I had to pay the shipping. (I was gonna change only to change the color)

[orange]

So pretty much, if I'm able to exchange it, I'll still get that creaking sound.

Cheap...

my phone doesn't make any sound at all. I'm sure I'm not the only one without the creaking problem.

[orange]

no white circle indicates water damage if it turns red, the white sticker will absorb water and turn red or pink if water is exposed to it

where is this circle? why I can't find this thing... I have no white thing on my phone. where exactly is it? I took out my battery and there's only one white sticker has serial numbers and stuff on it.
but nothing circle...

[VGPOP]

I talked to a tmo guy and he said he never heard of the creaking problem......yea right. But the guy was cool and gave me the replacment . I recieved it today but a little disappointed that it was just a shell not a brand new one in a box.

I don't think they are sending the whole thing to us.

Just the phone.

That's why we have to remove sim card, memory card, battery and back of the phone.

The question is, is the replacement NEW ?

[JimDog]

I don't think they are sending the whole thing to us.

Just the phone.

That's why we have to remove sim card, memory card, battery and back of the phone.

The question is, is the replacement NEW ?

I guess it depends on which CS rep you get. I was explicitly told to send everything back. So when UPS drops my replacement off today it better be in a box with everything!!!

[RDILLZ]

Yeah, they sent me a brand new one. I wouldnt take anything less! I mean, we live in a competitive market for smartphones. Its too many other options out there to accept being cheated for being the 1st & most important buyers of the G1! I was so ready to cancell them if they gave me any grief. Who cares about a remorse period?!?! Not me.....So I say dont accept less for your $$.

[LOGIK215]

I just ordered my replacement and they are shipping a whole new package(so she says) to me. I asked her specifically if this was a replacement where I keep my old defective battery and she told me that I will be getting a new package which is a complete G1 factory sealed with all new accessories. I feel bad for those whose G1 is on back order. I just got off the phone and mine will be here on Thursday free of charge for the expedited shipping.

[TMOG1]

I called last night to get a replacement(Day 13) and the said I would have to mail my G1 back today and they would have the G1 shipped by Nov 2x something because they are backordered. So they went ahead with a warranty exchange. So Ill find out in a few days what im getting. Talked to 3 different people and no one knew if they even had refurbs or were just sending new ones out.

So then I asked why i was being told it would be backordered if they did in fact have new ones to ship out. No one knew. I love the lack of knowledge with TMO customer service. Oh and the phone call was 55 minutes. I got transferred to the wrong dept a couple times. So annoying

[reggdog]

I got a new replacement, do I have to return everything including the battery from the old one?

[LOGIK215]

I got a new replacement, do I have to return everything including the battery from the old one?


depends on which G1 package you receive...if it's a replacement, you keep your battery and if it's a complete package, you send the battery back.

[bdb4269]

Question to everyone who has gotten a replacement - did you do a warranty exchange or a remorse exchange?

If they are sending you new G1 and then you will send back your original G1 -- then you probably did a WARRANTY exchange.

If you had to send back your original G1, and then wait for your new G1 to arrive -- then you probably did a REMORSE exchange.



And did you get a full new box, or just a new handset?

[mangxi]

I am the UK customer, and is there any UK user get the replacement? I called the CS about it, they told me UK version is differ from US version, you can exchange, but nothing will be changed, you still can not get the adaptor of headset!

Any UK user have changed one?
And you guys who got the new one, what is your battery life now??

[smilez_c]

I guess it depends on which CS rep you get. I was explicitly told to send everything back. So when UPS drops my replacement off today it better be in a box with everything!!!
They sent me a whole new package with the adapter thing and i don t even use it as an mp3 player but hey thanks...

[Geo411m]

I just got of the phone with T-Mobile and they're sending me a brand new unit (overnighted free of charge). The really cool thing was a got my phone through a company promotion and they said the phone was reduced for that promotion to $139 so they're refunding me the difference. All I can say is it pays to read these forums.

[FSUftbllfan]

Guys, I have not called in to try to get an exchange, but when you all do you have to be ADAMANT about what you want, if the rep you're talking to doesn't give you what you want DEMAND that you speak to their supervisor. If you work it correctly they should send you a brand new phone, and when you get the new one you will then send back your current phone, this way you will NOT go without a phone at all. You have to remember that you are speaking with salespeople, so you have to take a "salesperson" mentality into the conversation, and DO NOT let them close you. Do not take anything less than what you want, and stay on the phone as long as it takes to get what you want. I used to work for Sprint, and Verizon, and this was how it worked while at those two employers. Anytime a customer call got all the way to me I did just about whatever they wanted because it wasn't worth it to the company to say no to that customer. If I said yes, the customer got their phone replaced, possibly costing the company anywhere between 100-500 dollars, if I said no, the company possibly loses their contract that could've earned the company thousands of dollars over the years. Not only that, but then that customer would tell other customers about their bad experience, and we would then lose other customers future business, or current contracts. If you get far enough up the ladder you WILL get what you want, you just have to be patient enough and NEVER say "okay.." For this to work you usually have to call during normal business hours to ensure that there are plenty of supervisors around for you to talk to. DON'T GIVE UP GUYS!! Get the phone you paid for and you believe you deserve!!

[essdub]

i got my 2nd phone today n it does seem a lil bit sturdier, but dat may just be because its fresh out of the box, everything is good so far screen is nice n sturdy no dead pixels and 1 thing i noticed is that the battery fits a lil snugger

[bdb4269]

i got my 2nd phone today n it does seem a lil bit sturdier, but dat may just be because its fresh out of the box, everything is good so far screen is nice n sturdy no dead pixels and 1 thing i noticed is that the battery fits a lil snugger

Question for ya - did you do a warranty exchange or a remorse exchange?

If they are sending you new G1 and then you will send back your original G1 -- then you probably did a WARRANTY exchange.

If you had to send back your original G1, and then wait for your new G1 to arrive -- then you probably did a REMORSE exchange

[VGPOP]

Question for ya - did you do a warranty exchange or a remorse exchange?

If they are sending you new G1 and then you will send back your original G1 -- then you probably did a WARRANTY exchange.

If you had to send back your original G1, and then wait for your new G1 to arrive -- then you probably did a REMORSE exchange

Mine will be a warranty exchange.

[XtremeKh]

I just called, there sending a phone out for me yaay.

[bdb4269]

I just called, there sending a phone out for me yaay.

Question for ya - did you do a warranty exchange or a remorse exchange?

If they are sending you new G1 and then you will send back your original G1 -- then you probably did a WARRANTY exchange.

If you had to send back your original G1, and then wait for your new G1 to arrive -- then you probably did a REMORSE exchange

[PHILLIPXENXCIEL]

i just got my replacement~~it seems solid then the old one~~im happy~~ for now....

[mautai916]

Reading this thread makes me very glad i didn't go for the pre-order as an early adopter because of all the issues with the pre-order phones! Mines arrives as part of the 2nd shipment on Nov 17th! :) I can't wait

[Jabsten]

I can't believe the amount of people returning their phones due to OCD...Take some medicine and enjoy the darn thing. Squeek this crooked this. Bunch of complainers. No wonder why america is in the state it's in.

[bdb4269]

I can't believe the amount of people returning their phones due to OCD...Take some medicine and enjoy the darn thing. Squeek this crooked this. Bunch of complainers. No wonder why america is in the state it's in.

You should get down off your high horse. You ain't got no room to talk buddy...

http://androidcommunity.com/forums/72703-post3.html


Why would you even say that, when you are one of the "OCD" people your complaining about.

You where able to walk in a store and get a new battery cover. (for the squeaking problem, no less!!) Those of us who live in area's where t-mobile has no 3G, don't have that option. Only stores in 3G area's (which is basically only major metropolitan area's) have G1's in stock. So our only option is to do a full exchange. We can't just run down to the store and swap out parts, like some hypocrites I know.....

[MikeMc]

Ive got a couple questions regarding return policies, if anybody has an idea...

My 14 day remorse period ends on the 17th, and I am considering returning the phone outright, cancelling my contract and going to verizon for the bb storm.

I have various reasons for this, including all the gripes most of us are having with the G1, and yes, I know it will be better in a few months, aside from hardware issues which is a problem for me. Also I found out I get a 15% discount on verizon services through work, and the 3g network is more established atm.

I realize many people are looking past the hardware issues basically pioneering android as the first users, but that is not the type of person i am.

If I decide to return it, how many days do I have? If I request a replacement before my first 14 days are up, and am still unsatisfied with the replacement after some time, am I still able to return it?

[LOGIK215]

You should get down off your high horse. You ain't got no room to talk buddy...

http://androidcommunity.com/forums/72703-post3.html


Why would you even say that, when you are one of the "OCD" people your complaining about.

You where able to walk in a store and get a new battery cover. (for the squeaking problem, no less!!) Those of us who live in area's where t-mobile has no 3G, don't have that option. Only stores in 3G area's (which is basically only major metropolitan area's) have G1's in stock. So our only option is to do a full exchange. We can't just run down to the store and swap out parts, like some hypocrites I know.....


lmfaooooo...excellent post!
i just got my replacement phone today and it's wayyyyyy sturdier than my other phone! like it makes no sense for this phone to be that tightly put together than the one i had before. i'm back to the rc19 tho

[analog]

Just sent my G1 back to LaGrange today. I have postpartum depression. I had to revert to my old BlackBerry 8700g--great Bberry, but nothing compares to the G1.

And might I add that the T-Mobile reps are fantastically pleasant and helpful. I actually call them everyday just to chat and shoot the proverbial sh*t. My goal is to break one of them into yelling at me to shut up. I'll let you all know...

:)

[lyricalluna]

ok well I sent my phone back today as well and UPS ended up charging me 27 dollars!! when T-mobile only credited me 10 dollars so I hope they get that fixed because I called T-mobile and told them that UPS said they didn't have any price lower than that =( they haven't credited it so I hope they do I guess it's something she forwarded to the supervisor to get "squared away"

[rjscott2005]

I just spent 10 minutes going round and round with a T-Mobile rep on the phone. I don't have any way to call them from another phone but they said that they couldn't transfer me to G1 support unless I found another phone to call from....
geez, the insanity...

[bdb4269]

I just spent 10 minutes going round and round with a T-Mobile rep on the phone. I don't have any way to call them from another phone but they said that they couldn't transfer me to G1 support unless I found another phone to call from....
geez, the insanity...

FYI: You can get skype with unlimited calling to the US for something like $3 or $4 a month.

[NetCom]

ok well I sent my phone back today as well and UPS ended up charging me 27 dollars!! when T-mobile only credited me 10 dollars so I hope they get that fixed because I called T-mobile and told them that UPS said they didn't have any price lower than that =( they haven't credited it so I hope they do I guess it's something she forwarded to the supervisor to get "squared away"

You could have used Post Office- like I did... it was 9.80 for the flat rate box...

[rjscott2005]

FYI: You can get skype with unlimited calling to the US for something like $3 or $4 a month.
Thanks for the tip. I called back and asked for pda support at the voice prompt. I was directed to pda support, which is also G1 support, and a very nice woman helped me out. She is sending me a replacement phone and a new battery. She told me to keep the battery I have, the back of the phone, the SIM card, and the micro SD card. The replacement should arrive via UPS in 7 business days. I'll post back when I get it with an update.
I am happy :D

[mayhemsr]

im going to return my phone in sometime this weekend, I know they said i am going to be charge a $10 restocking fee for taking it back to the store.
was anyone able to get around this?
also any1 have any idea to see if they have the new phones, without making it seem like i'm only exchanging it to get the sturier new one?

[Driguez]

I called yesterday to get my replacement, hopefully it wont take too long.

[Jabsten]

Quote:
Originally Posted by Jabsten http://androidcommunity.com/forums/images/buttons/viewpost.gif (http://androidcommunity.com/forums/index15.html#post76336)
I can't believe the amount of people returning their phones due to OCD...Take some medicine and enjoy the darn thing. Squeek this crooked this. Bunch of complainers. No wonder why america is in the state it's in.

You should get down off your high horse. You ain't got no room to talk buddy...

http://androidcommunity.com/forums/72703-post3.html


Why would you even say that, when you are one of the "OCD" people your complaining about.

You where able to walk in a store and get a new battery cover. (for the squeaking problem, no less!!) Those of us who live in area's where t-mobile has no 3G, don't have that option. Only stores in 3G area's (which is basically only major metropolitan area's) have G1's in stock. So our only option is to do a full exchange. We can't just run down to the store and swap out parts, like some hypocrites I know.....


Actually dumbnuts if you read the original post it was in response to the problem. You shouldn't have preordered it knowing that you might have to return it. Get a clue "buddy". Which I "ain't". LOL

[RDILLZ]

@ jabsten

Tmo would cut you off if you're 5 bucks short on your bill! that means they dont take any shorts.. So neither will I! I want a solid phone..not one of the rushed phones that was sent out! You gotta be a complete fool to accept a defective device.

[VGPOP]

My replacement is scheduled for delivery today.

Let's see what it brings.

[Divest]

Let's see what it brings.

My guess?

A phone.

But that's just off the top of my head.

[stryker]

Which squeaks, because guess what? it happens by design.

[bdb4269]

Actually dumbnuts if you read the original post it was in response to the problem. You shouldn't have preordered it knowing that you might have to return it. Get a clue "buddy". Which I "ain't". LOL

Do you actually think that is a reasonable argument?

It doesn't make you any less of a hypocrite, or any less "OCD". You are still complaining about (and bugging t-mobile about) the same exact screen creakiness, that you are talking crap about the rest of us for.

And btw - I didn't preorder the phone. I ordered mine 10/29. And anyway, what are you getting at here? You seem to be saying, that it is OK for you to complain about your creaking, and switch out parts with t-mobile, but not the people who preordered..... Apparently, you think those people shouldn't be allowed the same benefit as you....



p.s. L2 quote properly

[LOGIK215]

got my replacement yesterday with rc19, woke up this morning and had the rc30 waiting for me....scooorrrre!!!!!

[VGPOP]

My guess?

A phone.

But that's just off the top of my head.
Did you forget a headphone adapter?

That's the purpose of my reply.

[Divest]

Did you forget a headphone adapter?


Nope but apparently T-Mobile did when they sent you your first phone!

[bizarro_stormy]

My guess?

A phone.

But that's just off the top of my head.

haha, i got a good laugh outta that one.

[Littlefield]

What adapter is everyone getting... are there pics? I dont need a new phone but tmo should send this adapter to early adopters!

even tho my seibo one is coming tomorrow

[lyricalluna]

What's the huge point of everyone wanting this adapter that comes with new units? I always had a love/hate thing with my Wing because when I wanted to use the usb jack for a headset, I couldn't charge at the same time! I knew the G1 was gonna be like this so that wasn't my reason for the exchange, but The only reason I could see what's so great about the adapter is IF it solved my problem of charging and using the headset at the same time but the picture doesn't show that was posted earlier..so don't really know what everyones going crazy over for it. Yeah, using headphones would be ok but the headset has 2 headphones that sound good to me. Eh..Oh well...to each their own

[VGPOP]

Nope but apparently T-Mobile did when they sent you your first phone!

They forgot a lot of people.

:)

[VGPOP]

What's the huge point of everyone wanting this adapter that comes with new units? I always had a love/hate thing with my Wing because when I wanted to use the usb jack for a headset, I couldn't charge at the same time! I knew the G1 was gonna be like this so that wasn't my reason for the exchange, but The only reason I could see what's so great about the adapter is IF it solved my problem of charging and using the headset at the same time but the picture doesn't show that was posted earlier..so don't really know what everyones going crazy over for it. Yeah, using headphones would be ok but the headset has 2 headphones that sound good to me. Eh..Oh well...to each their own

Well, I personally could care less if I have the adapter or not. I'm curious if it was shipped with my replacement.

[Jabsten]

Do you actually think that is a reasonable argument?

It doesn't make you any less of a hypocrite, or any less "OCD". You are still complaining about (and bugging t-mobile about) the same exact screen creakiness, that you are talking crap about the rest of us for.

And btw - I didn't preorder the phone. I ordered mine 10/29. And anyway, what are you getting at here? You seem to be saying, that it is OK for you to complain about your creaking, and switch out parts with t-mobile, but not the people who preordered..... Apparently, you think those people shouldn't be allowed the same benefit as you....



p.s. L2 quote properly


Actually mr. unintelligent waste of time....I didn't "bug" tmobile at all about it. I walked in with the problem and it was addressed. Get a clue once again. I do think people should address problems accordingly, but just do it and get it over it. By the way you are a dumbass.

[bdb4269]

I can't believe the amount of people returning their phones due to OCD...Take some medicine and enjoy the darn thing. Squeek this crooked this. Bunch of complainers. No wonder why america is in the state it's in.

You should get down off your high horse. You ain't got no room to talk buddy...

http://androidcommunity.com/forums/72703-post3.html

Why would you even say that, when you are one of the "OCD" people your complaining about.

You where able to walk in a store and get a new battery cover. (for the squeaking problem, no less!!) Those of us who live in area's where t-mobile has no 3G, don't have that option. Only stores in 3G area's (which is basically only major metropolitan area's) have G1's in stock. So our only option is to do a full exchange. We can't just run down to the store and swap out parts, like some hypocrites I know.....

Actually dumbnuts if you read the original post it was in response to the problem. You shouldn't have preordered it knowing that you might have to return it. Get a clue "buddy". Which I "ain't". LOL

Do you actually think that is a reasonable argument?

It doesn't make you any less of a hypocrite, or any less "OCD". You are still complaining about (and bugging t-mobile about) the same exact screen creakiness, that you are talking crap about the rest of us for.

And btw - I didn't preorder the phone. I ordered mine 10/29. And anyway, what are you getting at here? You seem to be saying, that it is OK for you to complain about your creaking, and switch out parts with t-mobile, but not the people who preordered..... Apparently, you think those people shouldn't be allowed the same benefit as you....

p.s. L2 quote properly

Actually mr. unintelligent waste of time....I didn't "bug" tmobile at all about it. I walked in with the problem and it was addressed. Get a clue once again. I do think people should address problems accordingly, but just do it and get it over it. By the way you are a dumbass.

:rolleyes:

You argue like a 4th grader

[Jabsten]

:rolleyes:

You argue like a 4th grader

I rest my case mr. waste of time.

J

[VGPOP]

I have received my replacement. No adapter.

Just the phone without battery, memory card and back of the phone.

It feels good for now. No squeaky

RC19 as the version.

[Divest]

I rest my case mr. waste of time.

J

I was on stand-by watching you gap your maw with nonsensical bull**** but unfortunately I can stand by no longer. My tip for you? Shut up. Seriously, just stuff your pie hole and leave it that way. You say nothing of use, you're completely wrong in your entire way of thinking and you're a small, small step away from being required to run around with a helmet from now on.

You're not clever, useful or smart in any way, shape or form. The more you post, the more you dig yourself a grave. Did your parents teach you this skill of being a pompous and pretentious hypocrite? I sure hope this wasn't the only skill they taught you, because so far, that's the only skill you've displayed.

In-short: You're wrong, he's right. Give it up. Now.

[snoslicer8]

Any more non-sensical anything or offensive something or maniacal terrorizing after this post will end in the closure of this thread. It's veering off course, rapidly.

Take a chill pill, folks...it's a phone.

[VGPOP]

I know that this has been answered already. But my new phone has RC19. I want to have RC30.

Do I need to install RC28 first? and then RC30?

Can I jump jump to RC30?

[Divest]

If you're talking about a manual install then I have no idea. I don't understand people who do a manual install. It's retarded.

As far as the automatic update, it'll update you from RC19 to 30.

[VGPOP]

If you're talking about a manual install then I have no idea. I don't understand people who do a manual install. It's retarded.

As far as the automatic update, it'll update you from RC19 to 30.

How long do I have to wait?

With my original G1, I received the automatic update once (RC28). Then nothing after that. Manually updated RC29 and then RC30.

[Divest]

They were supposed to finish up the updates on November 12th so I'm not sure. If you haven't received an update yet I'd give T-Mobile a call and let them know.

[jgoldy15]

I ordered my replacement this past Sunday and received my replacement on Tuesday afternoon. It has RC19 on it when I got it and I only had to wait one day until RC30 was pushed.

It will come soon.. Along with many others...

[VGPOP]

I ordered my replacement this past Sunday and received my replacement on Tuesday afternoon. It has RC19 on it when I got it and I only had to wait one day until RC30 was pushed.

It will come soon.. Along with many others...

That's actually good to know.

I'll give it time then.

[bdb4269]

I got my replacement today. :) (I did full remorse exchange, and got a whole new package.)

A few things to note.

It does seem sturdier so far.

The battery seems to be much better so far. My first battery would hardly last 5-7 hours, with almost NO use and NO 3G.

I think it is better to run the battery down ALL the way before charging it the first time - (drain it ALL the way, i.e. keep turning it on, until it wont turn on anymore) - and turn it off while it charges to full (takes about 2 hrs, for light to turn green)

Even if you didn't do that at first -- from what I have read -- doing that 3 full cycles in a row, is supposed to make a significant improvement if your battery is draining fast.
My first keyboard was not caved in incredibly bad or anything -- but it drooped enough that right around "B" it was virtually flush with the casing, which made it harder to type. This new phone doesn't have that problem.

It does seem to be running faster and smoother, but that might just be because I haven't installed hardly anything yet.

It's RC28.

Oh, and I didn't get the hallowed USB --> 3.5mm adapter (which i don't really care about, and wouldn't use anyway)

I think I linked this earlier, but just in case, here is a thread I made detailing what I found out, talking in depth with 5+ reps.

http://androidcommunity.com/forums/f41/explanation-of-different-return-exchange-policies-to-clear-up-all-the-confusion-7004/

[jtuaz0n]

I got my replacement yesterday, like some others just the phone. My screen is starting to have problems with not only creaking but when the screen is pushed up, half of the screen turns black for about 3 to 4 seconds. Not only that but talking over the phone my phone clicks out and the memory card reader seems to stop working every couple of hours. My rep put in a request that I receive a brand new phone, but didn't guarentee it. If my next replacement creaks I'm not really going to care, I just hope its not like the one I got.

[Divest]

I got my replacement yesterday, like some others just the phone. My screen is starting to have problems with not only creaking but when the screen is pushed up, half of the screen turns black for about 3 to 4 seconds.

Mine does this as well. These aren't necessarily defects but part of the package.

If you ask me, this **** wasn't advertised on the commercials. :/

[lyricalluna]

I got my replacement yesterday, like some others just the phone. My screen is starting to have problems with not only creaking but when the screen is pushed up, half of the screen turns black for about 3 to 4 seconds. Not only that but talking over the phone my phone clicks out and the memory card reader seems to stop working every couple of hours. My rep put in a request that I receive a brand new phone, but didn't guarentee it. If my next replacement creaks I'm not really going to care, I just hope its not like the one I got.

My screen did that when I had a bunch of text messages when I was in that application, but I don't know if that could be related to you having that problem

[l0ltn]

If you're talking about a manual install then I have no idea. I don't understand people who do a manual install. It's retarded.

As far as the automatic update, it'll update you from RC19 to 30.

Don't really see how's its "retarded". Its the exact same thing as the regular update, you just don't have to wait for it.

[jtuaz0n]

Mine does this as well. These aren't necessarily defects but part of the package.

If you ask me, this **** wasn't advertised on the commercials. :/

I don't think so, my first g1 did nothing but creak.

[Divest]

You don't think so what? That statement doesn't make any sense.

[VGPOP]

My replacement is good. I noticed that MENU button is "tighter" and you can feel it better.

My old G1 (I pre-ordered 1st day), menu button was pushed down. It could still work, but there is a difference in touch between old and replacement.

It doesn't squeak. But of course, old G1 started that way, so I guess I have to give it time. If it does start squeaking, I will keep this replacement, unless the sound is horrible.

[DaYuMu6ft7]

Nov 10th and after...

When posting about your New phone or Replacement phone arrival

Can you let us know if you ordered the BLACK or BRONZE

Because both phones are Not being shipped at the same time, the Bronze is till on back order until the 24th

[hpk321]

To anyone who got a replacement phone after the 14 day period: Was it refurbished? If it was are you happy with it compared to your previous phone. I have an issue. The phone I have right now it very sturdy and damn near perfect. Except there is one dead pixel. Not sure if I should get a refurbished phone and take my chances or just live with a sturdy phone with a dead pixel.

[jtuaz0n]

I don't think so, my first g1 did nothing but creak.

You don't think so what? That statement doesn't make any sense.

How you said that the problems are apart of the package because my first phone did none of those problems that have been posted except for the screen creak.

[VGPOP]

I have received my update today (RC30).

I received my replacement on Thursday, but I had to go pick it up because I missed delivery guy. I turned on the new replacement around 8:30pm and I received my update when I woke up today. So I had to wait 2 full days (Friday and Saturday) to have it.

So, T-Mobile does send you the update.

I was going to give them until tomorrow, anyway.

But thank God, I have latest update.

[Driguez]

I got mine Friday, cameras auto focus works as it should plus i don't have any creaks, yet. I haven't received RC30 but i did manually update to RC29 from RC19, its the first thing i did.

[howie]

Well I got mine last week and it has the creaking thing going on. I would not send it back because of that. I think they will all do that at some point. However I did have to send mine back because the touch screen quit working. So we will see if the new one is any better on creaking. I have my doubts. This sucks because of being within the two week period they are sending me a new one. Good that it's new sucks that I have to wait until Dec 8th.

[abstractmachine]

I thought those squeeky sounds were normal. I have insurance ... I should stop by the T-Mobile store and see what's up.

[ACTPOHABT]

I thought those squeeky sounds were normal. I have insurance ... I should stop by the T-Mobile store and see what's up.

How much is T-Mobile's insurance??

[jtuaz0n]

^^ 5.99

I just got my replacement, much more studier, no creaks or problems yet. I also got a 1gb memory card :)

[lilcleo001]

I had a G1 that would squeek when I slid it open. It also lagged. After talking to 3 reps threw chat, 2 reps at the stores, and 4 on customer services, I was told I couldn't walk into a TM store and get a replacement because my online order was a different invoice db.

I had to send it thru ups and wait 5 days to get a new one. I really didn't have time to not have a phone so I just forgot about it and decided to keep it. I got off of work early this past Friday and a package from UPS came. It was a brand new G1!!! I had just had to return my current G1. I LOVE T-MOBILE!!! I wasn't even expecting it!

[bdb4269]

Update on my replacement, after a week or so of use.

Everything good I mentioned before is still doing good.

I just want to add that it ALSO seems not be having the wifi problems that my first G1 did. (if left idle, when pick up phone and try to use net, I would have to turn off wifi and turn it back on, to get it to work -- sometimes even had to restart my router --- but not anymore! it works like a charm now!)

[funbacon]

Please read this thread :

http://gadgetsonthego.net/2008/11/t-mobile-sending-out-new-battery-for-t.html

I checked my battery, it has part no : 35H00106-02M, but time life is very bad. I charge my G1 fully in morning and use low bright screen, no wifi, no bluetooth, no 3g, no GPRS and G1 is low battery in evening.

If you read the thread, battery which has part no : 35H00106-02M is replacement battery. But battery is still bad.

I'm from Vietnam and buy an G1 on ebay. My G1 come without 3.5 jack, xxx-02M battery and fw version 1.0. The device usualy warm when I use Wifi or play game and out of battery fastly.

I searched on ebay, I found some reaplacement battery (not OEM) with 1200mAh, who checked this type, please write a review, and who can help me call to Tmobile to ask about my case, the battery is so bad and I dont have issurance and I'm not in US.

[infatron]

so a while back i noticed that the bottom left of my g1 was creaking and looked kinda weird. never knew how or why it happened but i figured id be stuck with it because its well past the 14 day period and i didnt have insurance on it but after reading this thread i decided to dial the 611 and see my options. the cust serv. lady was super awesome and said she didnt know if it was a "known issue" in the tmo database but she personally got this same issue like 4 other times so she went ahead and ordered my a replacement! YAY! should be hear wednesday. ill update everyone when i get the knew one

[shlongwoodian]

funbacon, where'd you get that battery? i stumbled upon your post via Google. i was searching for part no 35h00106-02M - the part # of the "OEM HTC" battery i just purchased from a reputable seller on eBay. and none of the "that's what you get from shopping on eBay" crap. anyone who actively shops/sells on eBay knows that the amount of negative experiences are far less than ones i have had in normal retail situations.

back to my point though, it looks like these are bogus (which i am happy to have guinea pigged myself for). here are some pics of the packaging/battery...

http://i6.photobucket.com/albums/y244/shlongwoodian/1230145286753.jpg

http://i6.photobucket.com/albums/y244/shlongwoodian/1230145303061.jpg

http://i6.photobucket.com/albums/y244/shlongwoodian/1230145320158.jpg

http://i6.photobucket.com/albums/y244/shlongwoodian/1230145342014.jpg

http://i6.photobucket.com/albums/y244/shlongwoodian/1230145370532.jpg

http://i6.photobucket.com/albums/y244/shlongwoodian/1230145393386.jpg

there's a "tape" wrapper vs. actual plastic. it came pretty with 60-70% charge and i ran it from that to dead, lasting about 13 hours. i was VERY happy as this was = to the original battery that came w/ the phone. the battery then took 6-7 hours to charge and died within 20 minutes. it's hard powered-off the phone twice. i yanked that bugger out and put the original back in and all is fine.

i'm working this out w/ the seller right now, but i wanted to get this content on the Web.

there's also a thread going on over at HoFo (http://www.howardforums.com/showthread.php?t=1451852&page=19&pp=15) and i'm starting to see a clearer picture now. granted, those people were trying 1600 mah battery in some cases, but the results of this battery are the same. and how the F does one part # cover two battery capacities? :cool:

hopefully this helps someone avoid the same issue.

[tengtengvn]

shlongwoodian, it looks fake compare to the original one.

[calador]

Actually, the battery in the pics above closely resembles the replacement battery I got from T-Mobile. I just compared the original to the new one I got from T-Mobile not a few moments ago. So I wouldn't worry too much, schlongwoodian.

I don't know why you think it looks "fake", tengtengvn, aside from the fact that it doesn't look like the original (which is not surprising if it's a new revision). The packaging does look suspect, though (-: And I have read that electronic items off of eBay are often very well-made counterfeits.

[shlongwoodian]

well, it's definitely a bunk battery regardless. i can see why tengtengvn would say it's a fake though. the print on the outside - the htc INNOVATION text - is blurred. not saying this with any scientific approach other than, i wear nike sb and dunks a lot. when ya shop for them - especially on eBay - you see the fake ones from china all over the place. there are very specific things that distinguish legit from fake. so, again, i don't know for a fact that it's a "fake," but it's enough to arouse suspicion.

also, the point that is important to me is, this is not OEM. if it was OEM, it wouldn't be in that crappy packaging. well, maybe it would, since OEM stuff comes in plain/no packaging. who knows, i'm definitely gonna get the seller to send me another and give him a chance before taking any further steps.

he's got a HUGE feedback score, so his business is important to him. he's probably taking the approach of, "most people are morons and won't know." i can only do what i can do, which is report him to eBay for selling fake goods. he cares about that or he doesn't, and eBay and PayPal don't side with sellers, period. one unfortunate thing that in this instance, will help me tremendously.

i'm gonna swing by the T-Mobile store tomorrow and take a look at the ones they have there. they come in those blister packs, like the "shell" case i have in some pics up here. i'm pretty sure i remember those not having a "tape" cover, vs. the plastic shell that the original one (the truly OEM one) had.

i'll keeps err'one posted! weeeeee!!!