G1 data problem and C.S. cant (wont) help?

[Tsquare]

Ok, so on the 24th of October I received my beloved G1. I called later that night to have the G1 plan added to my line. I am a flexpay customer, so I know the drill, if I add a service I have to pay upfront for it. The rep informed me that the G1 plan was active and I did not owe anything. Well, today, no data! I call at lunch and talk to a lady that says that I cant add the G1 data because I have a family plan. So, I tell her to forget it. Then I call back at 5:00 and talk to a great rep (I thought) that said sure, no problem. I will add the G1 data plan right now, you owe me $24.99. I asked about 3 different time to make sure that the data would be added on today after a payment was made. She assured me it would be. I make the payment and still no data. I call back at 7:00 and speak to another rep that says it cant be done, so I ask for a supervisor. Well, the super tells me that since I had a BB plan, that the G1 can't be added until the 20th, which is the EOB. I ask why in the world would T-Mobile do anything so stupid? That makes my G1 useless until the 20th. He said that there was no one in T-Mobile organization that could get the G1 data to my device before the 20th. I was PISSED! I asked for his supervisor and he assured me there was not one available, but told me to log onto mytmo and send an email. So I do just that, and everytime I try to send the email the page is not found. How crazy is all of this???????? Anyone else have the same problem????? I am so pissed. Is there anyone here that is a tmo rep that can help me?

[tread]

refer to your previous post about selling the g1

my response is probably the best you'll get even from t-mobile

[Tsquare]

I just talked to a G1 tech and it is up and running. The thing that pisses me off the most is the "supervisors" lack of trying to help.

[NetCom]

I just talked to a G1 tech and it is up and running. The thing that pisses me off the most is the "supervisors" lack of trying to help.

The most important thing is to record all of the phone calls if possible - if not ask for the name of the rep, employee ID, etc and then log each phone call you make. That way you have the history of the calls you have made.

Then, when you call for the 4th or 5th time, you start mentioning when and who you talked to before so they get the message that you are tracking them down. Why is it important? Well this is why: when you get different stories from different reps you can easily mention that you can sue them for (think of some reason - it wont matter anyway what exactly you say) because you are being played around and what not.

35 min conversation got one of my previous phones delivered in the matter of 9 hrs door to door. Now, that's from the time when I hanged up with them to the time of having the phone in my hands following morning. They shipped it overnight and I got the phone in my hands that following morning - yes they can do that - they just needed to piss me off more than usual...

[Tsquare]

Oh, I did just that. I spoke with Kahlied, rep ID 377515. I mentioned all of that. I got all that stuff written down.

[thehatecrusader]

Hey bud... tmo rep here don't post our ****ing rep ids on here u ****ing cod... fyi ucan have little visit from secret service if u do **** like this

[Tsquare]

Hey bud... tmo rep here don't post our ****ing rep ids on here u ****ing cod... fyi ucan have little visit from secret service if u do **** like this
Bring the sectret service on big boy. Too bad your a keyboard camando. I got the problem fixed about an hour later with a call to g1 support that he stupid rep, id #377515 said could not be done. Maybe if you certain reps would pull your heads out of your ass long enough to think rep id numbers such as 377515 would not have to be listed. I got it listed on three other sights as well. Maybe if you were worried about your customers as much as your rep id number then the problems could be fixed and this would not happen. I would not have listed it if it was Sprint or ATT or another idiotic carrier, but I have come to expect more from T-Mobile. Feel free to PM or email me if you want to continue this conversation, but come loaded with actual truth in facts you idiot! Secret Service don't give a damn about a rep id! I am an LEO and I know these things.
rep id 377515
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