T-mobile now excepting replacement !

[Re@lly Dope!]

Today is Nov 5th and T-mobile's "defective replacement exchange" is now in effect. I myself am getting a new one sent to me. So if you have any problems with yours send it back now while it's fresh. Chances are you just might get a new one in box instead of just the shell of the phone. Just a heads up!.

[DaYuMu6ft7]

Funny, I'm still waiting for my first phone to arrive

SMH!

[NismoG35]

Why would they send out just a shell? I hope they wouldnt want you to take apart yours and transfer the insides of the phone into the new shell??? To complicated and you might break something else.

Some people just shouldnt be trust with a screw driver..... ;)

[Re@lly Dope!]

Nismo I know this is off topic but how was it in chicago last night. I would have loved to had been there. :D

[jrokwitdacapitals18]

what r u kidding ? I called yesterday and they said I can get it replaced but I can't hold on to my phone while I wait . He said today(4th) was the last day I could do it .

[STi-R]

on the phone with customer service right now. will report back

right now im calling about the creaking noise and the CS reps are telling me to do a master reset on the phone WTF?????

the guy i am talking to put me on hold because i asked for his super visor.

still on hold....

[Re@lly Dope!]

on the phone with customer service right now. will report back

right now im calling about the creaking noise and the CS reps are telling me to do a master reset on the phone WTF?????

the guy i am talking to put me on hold because i asked for his super visor.

still on hold....

That creaking noise is pretty annoying. But what does that have to do with a master reset if its the phone itself. People can be so ridiculous.

[K.Krstnsn]

good luck tmo is giving me the ****ing run around about getting a new for for replacement reasons and for changing the colour..

they are seriously being *******s. i dont get it.

[Notreverie]

I was able to walk into a T-Mobile store and swap my bronze one for a black one right there. It was pretty painless.

[STi-R]

after 4 calls to t-mobile CS i got a replacement phone!!!!

apparently the supervisor told me that the CS reps will need to guide you though a step by step process with you in order for you to receive a replacement phone. even if the process sounds ridiculous you still need to follow what they say. in my case i was talking to CS reps on my G1 when they said i needed to do a master reset on the phone. (i lied to them) after the said step by step process, the CS rep is sending me a replacement phone. charging me $10 for shipping which is not covered under warranty. he said that i will receive it via UPS within 7 -8 business days.

[pllb]

If they give you any trouble tell them you will cancel your account.

[K.Krstnsn]

before my rep talked to her manager and her manager said, "the warehouse has to receive it by the 14th day". She was telling me that i couldnt get a brown one cause they are sold out. And she refused to notate my account saying i can get one when it comes back in stock.

I feel completely railroaded into a product i want to return. This is not the Tmobile i rave to all my ATT friends about when they are being jerked around.

[dkvitus]

before my rep talked to her manager and her manager said, "the warehouse has to receive it by the 14th day". She was telling me that i couldnt get a brown one cause they are sold out. And she refused to notate my account saying i can get one when it comes back in stock.

I feel completely railroaded into a product i want to return. This is not the Tmobile i rave to all my ATT friends about when they are being jerked around.

I feel you pain man... my phone is frozen as we speak, the 3rd time this morning (In Hawaii), since I did a master reset last night... I dont even have any apps from the market installed so I dont see why there should be a problem except MY PHONE HAS A MAJOR DEFECT (Like AIDS, Brain Tumor, Stroke, Heart Attack and Liver Cancer all in one time)

[JimDog]

after 4 calls to t-mobile CS i got a replacement phone!!!!

apparently the supervisor told me that the CS reps will need to guide you though a step by step process with you in order for you to receive a replacement phone. even if the process sounds ridiculous you still need to follow what they say. in my case i was talking to CS reps on my G1 when they said i needed to do a master reset on the phone. (i lied to them) after the said step by step process, the CS rep is sending me a replacement phone. charging me $10 for shipping which is not covered under warranty. he said that i will receive it via UPS within 7 -8 business days.

WTF??? I got mine, had it for one day and had to send it back because it stopped booting. They said they'd send me a replacement (express UPS even), but it's on backorder. So I have no date at all as to when I'll be getting my replacement. I'm thinking of calling them and just saying forget it and cancelling it. Wonder how long before the G2 is out. :(

[STi-R]

I feel you pain man... my phone is frozen as we speak, the 3rd time this morning (In Hawaii), since I did a master reset last night... I dont even have any apps from the market installed so I dont see why there should be a problem except MY PHONE HAS A MAJOR DEFECT (Like AIDS, Brain Tumor, Stroke, Heart Attack and Liver Cancer all in one time)


were you able to get a replacement and did they charge you $10 for shipping?

ever since receiving my phone, it has never locked up on me once.

[Re@lly Dope!]

MY PHONE HAS A MAJOR DEFECT (Like AIDS, Brain Tumor, Stroke, Heart Attack and Liver Cancer all in one time)

Umm.. that's taking it a little too far ... Really not that serious...

[jrokwitdacapitals18]

was your 14th days up and they still let u exchange it? So I can just call and tell them my battery goes dead quickly and screen creaks. And ill be good to go for a new one? Can I walk into tmo store and see if they can exchange it there?

[krnboy503]

was your 14th days up and they still let u exchange it? So I can just call and tell them my battery goes dead quickly and screen creaks. And ill be good to go for a new one? Can I walk into tmo store and see if they can exchange it there?

Probably better if you do it in stores...you get a replacement faster.

[dkvitus]

were you able to get a replacement and did they charge you $10 for shipping?

ever since receiving my phone, it has never locked up on me once.

I was going to be charged for shipping, becuase I do not have insurance on the phone, but I threatenned to terminate my contract (Family line expires in 2 weeks) and I was credited back... So it cost me nothing but time... Waiting for the device on Friday/Monday (check out my blog (http://androidcommunity.com/forums/blog.php?b=106))


Umm.. that's taking it a little too far ... Really not that serious...

You have no idea what I have been through, so I will tell u politely to zip it... I dont want to get out of control...
When you type a long email/blog or post and your phone freezes, you have to take out the battery (no draft is saved) it is not too much fun to retype that.
When you are on the highway running maps and your phone freezes, it is not enjoyable to have to take out the battery restart the phone and start finding directions from scratch (btw, I already missed my exit)


was your 14th days up and they still let u exchange it? So I can just call and tell them my battery goes dead quickly and screen creaks. And ill be good to go for a new one? Can I walk into tmo store and see if they can exchange it there?

It depends on the store and the rep. The store I went to, the rep also had a G1, so could sympathize with me, he was willing to swap the phone for another but just need "blackberry and pda support" to give him the go ahead, which they didnt. And I found that kinda not too smart, since they were going to charge me for the shipping, but ended up paying for it... To save that money/time and resources (given the economic times) it could have been way easier/better for the exchange to go that route.

[AndroidCaz]

Question, once your 14 days are up. Can you still exchange it, if it has a defect? Isn't the g1 under at least more than a 14 day warranty?

Also if i don't have my receipt could I still exchange it?

I've never had to exchange a phone with tmo(thank you God) so I have no idea how this process works.

[snoslicer8]

I just completed the exchange order process today on my phone (squeaks WAY too much). The rep said that since it's the 15th day the phones have been out, the post-exchange process comes into effect.

They ship you a "new or like-new device" along with a pre-paid UPS label to return your old device. I was warned to remove any battery, memory card, etc from the device before mailing it in.

Since the device was less than 30 days old, I was offered express shipping (19.99 3-day service) for free.

[jrokwitdacapitals18]

I just completed the exchange order process today on my phone (squeaks WAY too much). The rep said that since it's the 15th day the phones have been out, the post-exchange process comes into effect.

They ship you a "new or like-new device" along with a pre-paid UPS label to return your old device. I was warned to remove any battery, memory card, etc from the device before mailing it in.

Since the device was less than 30 days old, I was offered express shipping (19.99 3-day service) for free.

Did u get to keep your phone while u wait ?

[snoslicer8]

Did u get to keep your phone while u wait ?

Yeah, I'm using my G1 until the new one gets here. The terms of the exchange read to me over the phone stated that once I get the new device, my old G1 has to be received by T-Mobile within 7 business days using the prepaid UPS label or I'd incur a re-stocking fee.

[dkvitus]

I just completed the exchange order process today on my phone (squeaks WAY too much). The rep said that since it's the 15th day the phones have been out, the post-exchange process comes into effect.

They ship you a "new or like-new device" along with a pre-paid UPS label to return your old device. I was warned to remove any battery, memory card, etc from the device before mailing it in.

Since the device was less than 30 days old, I was offered express shipping (19.99 3-day service) for free.

U see, same here I exchanged mine but the sweet talking Rep was going to charge me for shipping, until I threathenned to cancel my contracts altogether...

Goog to know you r also getting the defective one replaced.

Oh

AndroidCaz
Question, once your 14 days are up. Can you still exchange it, if it has a defect? Isn't the g1 under at least more than a 14 day warranty?

Also if i don't have my receipt could I still exchange it?

I've never had to exchange a phone with tmo(thank you God) so I have no idea how this process works.


You do not need a receipt. If you have a defect, call them, report it and request for a replacement. The 14 day is RETURN period that will void your contract (you dont need to stay 2yrs with t-mo, but all devices are under a 1 year warranty (HTC cost I believe), you can also check your phone manual.

[ckolg1]

do u have to return the phone first or when you receive ur new g1 u can send them the defective one??

[ANDROID224]

well i ordered mine on the 1st of this month and i was told that i would receive it by the 10 they told me that i didnt have to send my old phone until i got my new one so im happy lets see if they do it though if they dont i will be pissed

[unseen]

do u have to return the phone first or when you receive ur new g1 u can send them the defective one??

Someone above said you keep your phone while awaiting the arrival of the new one. Then use the box to ship yours back.

[mamiiscrazy924]

I KNOW THIS HAS NOTHIGN TO DO WITH REPLACEMENT BUT DO U KNOW HOW TO CUSTOMIZE AWAYS AND SHOW ICON ON THE G1? PLZZZ IM DYING TO KNOW:confused:

[Paging Dr B]

i walked into my tmobile today and exchanged my beautiful black G1 for another that didnt squeak. I tried the fix but the squeak came back although it wasnt as bad as it first was. All i needed to show them was my reciept and they exchanged it. I thought about getting the brown one seeing as it looks much better in person and its glossy which i like. But i decided to stick with black. It sucks though because my trackball seems a little looser than the first one. **sigh**

[ckolg1]

lol oops i didnt read that far.. i just read page 1.. haha my bad

[dkvitus]

I KNOW THIS HAS NOTHIGN TO DO WITH REPLACEMENT BUT DO U KNOW HOW TO CUSTOMIZE AWAYS AND SHOW ICON ON THE G1? PLZZZ IM DYING TO KNOW:confused:

Question not quite clear, but try downloading the AnyCut application. It lets u add any shortcut to any of your 3 homescreens (if that was the question)

As for keeping the G1, you receive a label in the "replacement" package. That needs to be sent back to T-mobile ASAP (If is not recieved within 7 days, you get charged an arm and a leg - just kidding on the arm and leg part)

[MobileMan]

I was able to walk into a T-Mobile store and swap my bronze one for a black one right there. It was pretty painless.

Do you have insurance? Was it a insurance claim? How did you get them to do it?

[Paging Dr B]

damnit im really regretting not getting the brown one. **kicks myself**
Im sure they would have switched it. Just in case anyone cares, the store in Pico Rivera on Washington Blvd (in SoCal) is on top of their game.

[JimDog]

I just completed the exchange order process today on my phone (squeaks WAY too much). The rep said that since it's the 15th day the phones have been out, the post-exchange process comes into effect.

They ship you a "new or like-new device" along with a pre-paid UPS label to return your old device. I was warned to remove any battery, memory card, etc from the device before mailing it in.

Since the device was less than 30 days old, I was offered express shipping (19.99 3-day service) for free.

Well that kind of ticks me off. Mine bricked (wouldn't boot / turn on). I had to pay shipping there. They did say they'd express ship my new one on their dime. But I never had an offer for a pre-paid UPS label :mad:

So now I'm back to using my trusty Motorola flip phone until God knows when I get my new one (says "backorder" every time I call to check).

[shaky777]

they approved me a battery replacement in october 31, but i haven't get it yet:mad:

just got off the phone with tmobile 12:36am 11/06/08 and the rep told me once i get the new battery i get to keep the old one, nice now i will have a back up battery...

[jrokwitdacapitals18]

Yessss!!! I finaly gotta replacment coming!!!! I could a few days ago and they said I couldn't get a replacment but I just got off the phone and they plan on shipping it out after the 10th. I'm kinda confused bc they said if I don't send my defective g1 back in 7 days after I recieve the replacement then they charge my account with only 70$. WTF 70$ that's it ? I mys well keep it if it's only 70. Also I hope since the phones r backorder till the 10th that the second batch is all fixed meaning no more creaking.

[shaky777]

i'm getting my new battery on 11/10/08m yes....:)

[cohoman]

I've never used T-Mobile before, so I have a few questions:

1) Why are some people posting that they have to ship their defective phone back, while others are walking into stores to replace them? Can't everyone just walk into a store and get there's replaced, or do you have to ship them if you bought it online?

2) What is this "14-day" return policy? Can you exchange your phone no-questions-asked and at no-cost within 14-days of purchase?

3) What if you are a new subscriber to T-Mobile and you decide you don't like their service. Can you cancel everything within 14-days and not owe anything?

4) What's up with this "Creak" that I'm reading about?

Thanks for the answers.

cohoman

[jrokwitdacapitals18]

i'm getting my new battery on 11/10/08m yes....:)



Getting a new battery won't help anything. The tmo rep said its only Suposed to last 5 hours.

[JimDog]

I've never used T-Mobile before, so I have a few questions:

1) Why are some people posting that they have to ship their defective phone back, while others are walking into stores to replace them? Can't everyone just walk into a store and get there's replaced, or do you have to ship them if you bought it online?

2) What is this "14-day" return policy? Can you exchange your phone no-questions-asked and at no-cost within 14-days of purchase?

3) What if you are a new subscriber to T-Mobile and you decide you don't like their service. Can you cancel everything within 14-days and not owe anything?

4) What's up with this "Creak" that I'm reading about?

Thanks for the answers.

cohoman

1. If you bought it online or over the phone, you can't return / exchange it in the store. I've never understood this policy. You can only return / exchange a phone in the store if you bought it in a store.

2. You have 14 days to return it and cancel your contract w/o any contract cancellation fees. Afterward, it is still under warranty but you are stuck in a 2 yr contract or whatever you signed up for. If you want to cancel the contract there is a big fee.

3. See #2

4. Don't know...my guess is some people are experiencing a creaking sound when they open/close the keyboard or maybe when they wiggle the screen and/or back cover.

[shaky777]

Getting a new battery won't help anything. The tmo rep said its only Suposed to last 5 hours.


i know that, but at least i get to have a back up battery and that helps some how and don't have to pay anything:):):)

[orange]

Yessss!!! I finaly gotta replacment coming!!!! I could a few days ago and they said I couldn't get a replacment but I just got off the phone and they plan on shipping it out after the 10th. I'm kinda confused bc they said if I don't send my defective g1 back in 7 days after I recieve the replacement then they charge my account with only 70$. WTF 70$ that's it ? I mys well keep it if it's only 70. Also I hope since the phones r backorder till the 10th that the second batch is all fixed meaning no more creaking.

I have few questions here.
why they said you couldn't get the replacement before and how they changed their mind?
when did you get your phone?

[orange]

I was able to walk into a T-Mobile store and swap my bronze one for a black one right there. It was pretty painless.

when did you get your first G1? did you buy it from a store? was it after the 14day when you replaced?

[jrokwitdacapitals18]

[QUOTE=orange;70156]I have few questions here.
why they said you couldn't get the replacement before and how they changed their mind?
when did you get your phone?[/QUOTE

I got my phone on the 21st(day before launch). I called on the 14th day (2 days ago) They said I could get a replacement but since it was the last the last day for returns for me I couldn't hold on too the phone while I wait for a new one. So it was too much of a hassel to deal with so I said forget it. So I called them today and told them my problem and boom I have a new one coming to me on the 10th.

[cohoman]

Thanks for your answers. It's nice to know that T-Mobile gives you two weeks to test out their service and phones without penalty.

cohoman


1. If you bought it online or over the phone, you can't return / exchange it in the store. I've never understood this policy. You can only return / exchange a phone in the store if you bought it in a store.

2. You have 14 days to return it and cancel your contract w/o any contract cancellation fees. Afterward, it is still under warranty but you are stuck in a 2 yr contract or whatever you signed up for. If you want to cancel the contract there is a big fee.

3. See #2

4. Don't know...my guess is some people are experiencing a creaking sound when they open/close the keyboard or maybe when they wiggle the screen and/or back cover.

[JimDog]

UPS says my replacement is finally shipped. Scheduled delivery date of 11/11/2008!!! :)