T-Mo Totally Being D!cks.

[K.Krstnsn]

So i actually always rave about Tmo and thier awesomeness.... But they are really pissing me off about this G1 business.

A) This is my last day on my 14 day grace that i can exchange it. They WILL NOT. let me exchange it for a brown one. saying "The brown Devices are temporarily disabled for upgrade customers"

B) My phone is ****ed up. And their answer is a new SIM Card. I am no phone expert but my SIM has nothing to do with the phone not recognizing my SD card and the fact it doesnt vibrate anymore.


Why are they giving me ****? They ALWAYS hook it up. IS there some sort of weird pressure going to the employees to not make exchanges for the phone?

[smoger]

So i actually always rave about Tmo and thier awesomeness.... But they are really pissing me off about this G1 business.

A) This is my last day on my 14 day grace that i can exchange it. They WILL NOT. let me exchange it for a brown one. saying "The brown Devices are temporarily disabled for upgrade customers"

B) My phone is ****ed up. And their answer is a new SIM Card. I am no phone expert but my SIM has nothing to do with the phone not recognizing my SD card and the fact it doesnt vibrate anymore.


Why are they giving me ****? They ALWAYS hook it up.

so let them swap the SIM, show that it doesnt fix the problem, let them take it from there.

somehow i doubt that posting on an internet forum is going to fix your phone, either.

[K.Krstnsn]

so let them swap the SIM, show that it doesnt fix the problem, let them take it from there.

somehow i doubt that posting on an internet forum is going to fix your phone, either.


clearly you didnt read the post.

Thanks.

[damnitpud]

I would of asked to speak to the reps supervisor. It seems anytime you ask for a supervisor, more then likely you will get what you want, or another solution that is good enough for both you and TMo

[LOGIK215]

i got a better idea...contact your state attorney general's office, the BBB and also the FCC...i bet money you'll get your desired response....that's what i do whenever they try to give me sh!t

[GrimShadows]

Just tell them the phone is screwed.. drop it in the mail.. and go buy the one you want from a store...

It does not have to be broken or defective for you to return it in the first 14 days.. Thats why they call it the buyers remorse period.
Just be sure that the package is postmarked with todays date, if this is the last day of the grace period..

[jrokwitdacapitals18]

How do u know when your 14 day is up?

[GrimShadows]

How do u know when your 14 day is up?
14 days from the date you signed for it, if it came UPS..

[urbestbet]

i got a better idea...contact your state attorney general's office, the BBB and also the FCC...i bet money you'll get your desired response....that's what i do whenever they try to give me sh!t

Id say thats probably a little overkill...

[jrokwitdacapitals18]

14 days from the date you signed for it, if it came UPS..

I got it the day before the launch . So can someone do the math for me ?sorry I'm lazy

[LOGIK215]

Id say thats probably a little overkill...


i guess its overkill if you desire and new handset, free minutes that expire next year and a zero balance....but what do i know....i just got results

[GrimShadows]

Id say thats probably a little overkill...

I used to love Overkill!!! Back in my teenage metal days.. lol.. :D

[GasBot]

I got it the day before the launch . So can someone do the math for me ?sorry I'm lazy
I weep for this country.

[Mistic107]

Call back again and speak with a different rep. I'm sure you will get a different answer. Every time I speak with a T-Mo rep I get different info.

[urbestbet]

i guess its overkill if you desire and new handset, free minutes that expire next year and a zero balance....but what do i know....i just got results
I don't desire anything more than what I signed up for. I don't want to use scare tactics to be overcompensated. I personally feel there is something wrong with that. All I would want is a replacement phone or a refund. I'm sure that can be accomplished without contacting all of those buyer protection agencies. If not, have at it.

[damnitpud]

Well here is my Info, I got mine on the 20th!

It is now Tuesday 11/4/2008 at 4:43:53 PM
Event: TMobile G1 Delivery
Scheduled For 10/20/2008 2:00:00 PM
15 days 2 hours 43 minutes 53 seconds or
2 weekends or
15 days or
362 hours (241 waking hours) or
21,763 minutes or
1,305,833 seconds

[jrokwitdacapitals18]

I weep for this country.

sorry to tell u the truth I don't know what day the launch was . I just remember I got It the day b4 launch.

[jrokwitdacapitals18]

eww I think today is the 14th day so I better call today.

[bugmenot1]

Why do you even want a brown one. Its impossible to see the keyboard in low light. Better off getting a black one

[LOGIK215]

I don't desire anything more than what I signed up for. I don't want to use scare tactics to be overcompensated. I personally feel there is something wrong with that. All I would want is a replacement phone or a refund. I'm sure that can be accomplished without contacting all of those buyer protection agencies. If not, have at it.


your post is irrelevant. the op said her phone was broke and also she wanted a different color...things she is entitled to; i simply stated what i had to do when i needed a new handset and they wouldn't budge. i didn't ask for all the other things, nor was i hoping for extra....i guess a guilty conscious got to them(probably not)...you can waste your time going back and forth with zero results, but me, i have better things to do than sit on the phone for an hour or more.

[Driguez]

Call back, try a dif tech rep.

[jrokwitdacapitals18]

calling..........

[urbestbet]

i guess its overkill if you desire and new handset, free minutes that expire next year and a zero balance....but what do i know....i just got results
Well this post looks to me like it says somethin about lookin to get something above and beyond what you are entitled to. But you're right, it is not helpfull to this thread. I did say to go ahead and call every agency you can think of if your other avenues don't pan out. I doubt thats a speedy process either though.
Anyway, better get that thing sent in... good luck with gettin the new phone.

[LOGIK215]

Well this post looks to me like it says somethin about lookin to get something above and beyond what you are entitled to. But you're right, it is not helpfull to this thread. I did say to go ahead and call every agency you can think of if your other avenues don't pan out. I doubt thats a speedy process either though.
Anyway, better get that thing sent in... good luck with gettin the new phone.

that was a statement of what i received....the desired was an adverb for the handset that i wanted, not the minutes and zero balance. as for the timing of things...i took 3 business days with the BBB's help. prior to that i spent 5 total hours(yes..5 fnckin hours) and 3 emails trying to rectify my problem.

[K.Krstnsn]

wow... im really disappointed in tmobile.... they tell me they have to get the phone back at the return center within 14 days in order for buyers remorse to take effect.

so wtf.... i would have had to send it back in the same day i got it? thats ridiculous.

They are starting to act like ATT.

[Mistic107]

wow... im really disappointed in tmobile.... they tell me they have to get the phone back at the return center within 14 days in order for buyers remorse to take effect.

so wtf.... i would have had to send it back in the same day i got it? thats ridiculous.

They are starting to act like ATT.

No it's 14 days from the day you received it not the day you placed the order.

[N3TWORK BURN3R]

That stinks! I actually got a replacement coming in after nov 10th. Although its not brown, i still have one coming to me. On another note, T-Mobile wanted me to reboot my phone to fix the HARDWARE issues i was having, such as flimsy screen and creaking sounds...somehow i think that a phone reboot isnt going to fix that. Maybe i should reboot my PC to fix the 710 freeway....eh?

[jokerdb78]

Well that can't do that so just call up T-Mobile and tell them whats up and im sure they will send you a new one dude. Differnet color and all.

[Don Won]

They let me keep mine until I get my new one. Still witing on my replacement though

[N3TWORK BURN3R]

They let me keep mine until I get my new one. Still witing on my replacement though
Same here. I get to keep mine till i receive the other one.

[K.Krstnsn]

Same here. I get to keep mine till i receive the other one.


i mean wtf. do you guys threaten to leave tmobile?

seriously i dont get it. she said i had 14 days to get it back to the return warehouse by the 14th day. so essentially i would have had to send it back pretty much when i got it. thats not giving me 14 days to try it out.


and here you guys are keeping yours until you get the replacement. ****ing garbage.

[Re@lly Dope!]

Well, when you bought the phone you agreed to that particular color. Now, if the phone isn't working properly then they should give you a replacement phone. I started a thread about today being the first day that their "defective exchange" for the G1 is taking place. Obviously, if the problem doesn't involve the sim then they should give you a replacement without no issues.

[Re@lly Dope!]

i mean wtf. do you guys threaten to leave tmobile?

seriously i dont get it. she said i had 14 days to get it back to the return warehouse by the 14th day. so essentially i would have had to send it back pretty much when i got it. thats not giving me 14 days to try it out.


and here you guys are keeping yours until you get the replacement. ****ing garbage.

You can send it back on the 14th day so essentially you do have 14 days to use the phone.

[K.Krstnsn]

You can send it back on the 14th day so essentially you do have 14 days to use the phone.

that's the thing both her and her supervisor told me the warehouse has to receive it by the 14th day. i live in Seattle. it would have taken 7-10 days to get to the warehouse. so that leaves me with 4-7 days to try it out. Thats ridiculous.

and furthermore my phone is defective i have a list of **** wrong with it. And they give me the run around about that too. now that i have a new sim and it still does the same stuff. they are telling me to wait till the next update.

Its like my account is notated with "give this guy as hard of a time as possible"

[leshawnte]

So i actually always rave about Tmo and thier awesomeness.... But they are really pissing me off about this G1 business.

A) This is my last day on my 14 day grace that i can exchange it. They WILL NOT. let me exchange it for a brown one. saying "The brown Devices are temporarily disabled for upgrade customers"

B) My phone is ****ed up. And their answer is a new SIM Card. I am no phone expert but my SIM has nothing to do with the phone not recognizing my SD card and the fact it doesnt vibrate anymore.


Why are they giving me ****? They ALWAYS hook it up. IS there some sort of weird pressure going to the employees to not make exchanges for the phone?


i would call back or just send it back and reoder one I have sent my back i will have a new one coming soon but the brown are back order cause i wanted the brown one i didnt want to wait thay long. talk with someone else

[Re@lly Dope!]

that's the thing both her and her supervisor told me the warehouse has to receive it by the 14th day. i live in Seattle. it would have taken 7-10 days to get to the warehouse. so that leaves me with 4-7 days to try it out. Thats ridiculous.

and furthermore my phone is defective i have a list of **** wrong with it. And they give me the run around about that too. now that i have a new sim and it still does the same stuff. they are telling me to wait till the next update.

Its like my account is notated with "give this guy as hard of a time as possible"

They must of misinformed you. You can definitely send it back on the 14th day just as long as you provide tracking info. On tops if its defective then I don't see the problem why they can't take it back and give you a replacement device. I mean you do have warranty with htc and I'm pretty sure you have insurance right ?

[K.Krstnsn]

no insurance. but its not physically broke. so that shouldnt matter.

Well today is day 15. so i guess since they lied to me on day 13 and 14 then im SOL and stuck with the black.

[leshawnte]

i mean wtf. do you guys threaten to leave tmobile?

seriously i dont get it. she said i had 14 days to get it back to the return warehouse by the 14th day. so essentially i would have had to send it back pretty much when i got it. thats not giving me 14 days to try it out.


and here you guys are keeping yours until you get the replacement. ****ing garbage.


yes tmobile will allow you to keep ur phone untill u get the replacement i have had that done be for

[DaYuMu6ft7]

The BRONZE is still on back order ( Out of Stock ) until after the 10th or so

So you still have to wait, just like me...

And I'm waiting on my first phone.

[jrokwitdacapitals18]

Same here. I get to keep mine till i receive the other one.

howd u guys get so lucky?

[juxstaman]

The BRONZE is still on back order ( Out of Stock ) until after the 10th or so

So you still have to wait, just like me...

And I'm waiting on my first phone.


Same Here..
I am so pissed at TMobile right now..I pre-ordered 2 phones on Oct.3rd just after the time deadline to get it on the 23rd and I still have no phones or tracking info..I call up tmobile and all they can tell me is "the bronze is on backorder,maybe you'll get it sometime this month"...They are getting pathetic with the handling of the G1 phones.

[elingreen]

the 14 days is for a full refund of the phone. nothing to do with defective hardware, that falls under the phones warenty.

if your phone is defective or not working, you can send it back for up to a year after you received it. if you want to ugly glossy impossible to see the keys brown color, you just have to be nice to the CS rep when replacing your defective hardware.

[MobileMan]

i got a better idea...contact your state attorney general's office, the BBB and also the FCC...i bet money you'll get your desired response....that's what i do whenever they try to give me sh!t

Dam you dont play do you? LOL.