Quote:
Originally Posted by ROGUE7474
Yeah, also ask them if we can have their mobile numbers too. Kind of like a hotline, 24 hour service reps at our beck and call. Wouldn't that be great. LOL
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Uh right... lemme start with 904-hel-l2no That's what customer care is for, if you have a question that you're unsure about then sling me a pm...
And as to the categories that I fall under. We are not an authorized retailer but Master Dealer, meaning we're majorly a wholesale company that sells phones to T-Mobile to sell. In doing that they allow us to sell their product and offer their customer service just the same as a Corporate location. The difference? Different owners. That's the only difference between our company and T-Mobile Corporate. We offer the same things and same exact customer service, and we go through the SAME exact training that T-Mobile Corporate goes through. Authorized retailers only recieve 5 hours of training through T-Mobile and are limited on what devices/ services they can offer.
Also we don't do badges but I can leave a mod with our store number and my cell number and I can fax you over my business card... other than that I don't know what to tell you. or you can give me your T-Mobile # and notice the changes on your account ^ ^ (Just kidding, I'd get fired for that). Only other thing I could think of would be to give our dealer code to a mod and verify with T-Mobile customer care that we are in fact a dealer. But that would be on a strict need to have basis. I can get in some serious trouble releasing that info